eCarOne

eCarOne responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Kim provided you with such helpful and professional service during your Mercedes purchase. Her patience and knowledge truly make a difference, and we’re glad she could address all your needs and concerns. We appreciate your high recommendation and look forward to assisting you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out. Enjoy your new Mercedes, and thank you once again for choosing eCarOne!

eCarOne responded

Thank you for taking the time to share your experience with us! We’re glad to hear that the process was mostly seamless and that Kim was great to work with. It's completely understandable to want to ensure everything is in perfect order, and we appreciate your diligence in getting the car checked out at the dealership. Your trust is important to us, and we’re here to support you every step of the way. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new BMW, and thank you for choosing eCarOne!

eCarOne responded

Thank you for your wonderful review! We’re thrilled to hear that Kim made the process easy for you and that you’re enjoying your new Mercedes. If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your business and hope you have many enjoyable drives ahead!

eCarOne responded

Thank you for taking the time to share your experience with us. We truly value your feedback, as it helps us improve our service. I’m glad to hear that Kim took great care of you during your purchase, and we appreciate your kind words about her assistance. I understand the frustration of needing a second key fob, and I apologize for any confusion regarding this matter. As part of our process, we photograph all accessories, including key fobs, that come with each vehicle, and we make it a priority to go over these details with all of our clients. Due to our high-volume, low-margin, and no-haggle sales model, we are unable to provide second keys for the vehicles we sell. Regarding the pricing, I regret that the cost for a new key fob from Mercedes-Benz was higher than expected. However, the pricing of our vehicles does reflect the items included at the time of sale, and we are transparent about this during the purchase process. I’m sorry if this wasn't made clear during your experience, and we will take your feedback to further improve communication on this topic. If you have any further questions or concerns, please don’t hesitate to reach out. We appreciate your business and hope we can continue to assist you with your automotive needs in the future.

eCarOne responded

Thank you for sharing your detailed feedback. We genuinely appreciate your thoughts, as they help us identify areas for improvement. I’m sorry to hear that your experience didn’t meet your expectations, and I want to take a moment to address the concerns you raised. Regarding the payment process, we understand the inconvenience this may have caused. eCarOne operates on a high-volume, no-haggle sales model, and as part of this approach, we are required to follow specific policies regarding payment methods. Unfortunately, we are unable to accept personal checks or hold vehicles with deposits due to the high demand for our inventory. We do, however, accept certified checks and debit cards, and I apologize if this created additional steps for you when you were ready to complete your purchase. I also regret to hear about the wait times you experienced during your visit. We strive to provide efficient service, but clearly, we fell short in your case. We take your feedback seriously and will work to improve our internal communication and reduce waiting times, especially during busier periods. With respect to the final price of the vehicle, I’d like to clarify that all our vehicles are priced competitively with the market and include features such as special finishes or protections, which are part of our no-haggle pricing model. We aim to be transparent about these details, and I’m sorry if this wasn’t fully communicated to you at the time of purchase. We regret that your experience was not as smooth as it should have been, and we understand that the process differed from what you experienced at other dealerships. While our business model and policies are designed for efficiency and transparency, we recognize that they may not align with everyone’s expectations. Your comparison is valuable, and we will take your insights into consideration as we continue to refine our processes. If you have any additional concerns or questions, please don’t hesitate to reach out. We truly appreciate your business and hope you’ll consider giving us another opportunity in the future.

eCarOne responded

Thank you for your fantastic review! We’re delighted to hear that you had a great experience working with Paul during your Jaguar purchase. It’s wonderful to know that his prompt communication and no-pressure approach made a positive impact on your experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Jaguar, and thank you for choosing eCarOne!

eCarOne responded

Thank you for your wonderful review! We’re thrilled to hear that your experience was smooth and friendly, and that you found the process easy and satisfying while purchasing your Tesla from Dau. Your appreciation means a lot to us, and we’re glad that our team could assist you effectively. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your new Tesla!

eCarOne responded

Thank you for your fantastic feedback! We’re thrilled to hear that you had a great interaction with Paul throughout your Mercedes purchase. It’s wonderful to know that you plan to use him and eCarOne in the future and that you’ve already recommended us to your family and coworkers. Your trust and recommendations mean a lot to us! If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to serving you again!

eCarOne responded

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a smooth experience purchasing your 2022 Tesla Model S. It’s great to know that Adam provided excellent service both over the phone and in person, making sure everything was ready for your arrival. We’re also glad that you found exactly what you wanted at a better price than the competition. Your satisfaction is our top priority, and we appreciate your kind words about our no-pressure sales approach and our team's professionalism. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Tesla!

eCarOne responded

Thank you for your kind words! We’re thrilled to hear that Vinh provided great service with patience and knowledge during your Lexus purchase. It’s also fantastic to know that Ash took the time to come in on his day off to ensure you and your daughter understood all the warranty details. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Lexus!