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eCarOne

Plano, TX

4.8
2,719 Reviews
An Easier Way for a Great Buy on Luxury, Still Backed by the Factory Warranty Shop, finance, and reserve your car in just a few clicks. No-Haggle Fixed Pricing Home Delivery | 5 Day Money Back* Rates Start @ 1.99* | 90 Days No Payments* Simple Trade Process | Protection & Warranty Plans
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4400 W Plano Pkwy

Plano, TX

75093

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Showing 2,719 reviews

March 15, 2025

Out of state buyer and they worked well with me and my finance company. Would highly recommend. More

by Ccarder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dau Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

My interaction with eCarOne was outstanding. The entire staff is very professional and accommodating. The was absolutely no high pressure and all pricing and options were very transparent. I hig More

by Mike M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Pleasant, amazing, knowledgeable, helpful, patient, awesome =Dau Nguyen! Thank you for helping me get my dream car!! Even tho im in NC from our initial contact you made this entire process absolutely s More

by lrobin1198
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dau Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashe
March 14, 2025

Very good customer service start to finish. Paul,Rose,Ash The best pre owned car dealer around for luxury / sport. Excellent inventory on lot. More

by Pcguy76559
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

Paul was great. He knew his cars inside and out. I look forward to getting another car from him in the future More

by kilalani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

Great service very knowledgeable took great care of me , I am the biggest dealer septic but these guys were straight and made the process very seamless . Highly recommend. Not to mention the car was well s More

by Dale.nesty.inv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

eCarOne responded

Thank you for your review! We're glad to hear that Kim and Ahmad provided you with a seamless and trustworthy experience on your Land Rover purchase at eCarOne. We understand skepticism in the car-buying process, and we’re happy they were able to earn your confidence. Enjoy your Land Rover, and we appreciate your recommendation!

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March 09, 2025

It was very easy to schedule a test drive. Johnny kept me updated on the car’s availability. No pressure selling. The car looks pristine after it was detailed. The entire process was simple. More

by VWee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

eCarOne responded

Thank you for your review! We're glad to hear that Johnny made the process smooth and kept you informed every step of the way. At eCarOne, we strive to provide a hassle-free experience, and it's great to know you appreciated the no-pressure approach. Enjoy your Acura, and we appreciate your business!

March 08, 2025

Easy process, totally transparent. Advisors are very easy to work with and no haggling involved! More

by noahjouett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

eCarOne responded

Thank you for your review! We're glad to hear that Paul, Ash, and Rosa made your Tesla purchase easy and transparent. At eCarOne, we pride ourselves on a straightforward, hassle-free process with no haggling. We appreciate your business and look forward to assisting you again in the future! Enjoy your Tesla!

March 06, 2025

I would like to express my sincere gratitude for the exceptional experience and service I received during the purchase of my Tesla Model S. Ahmed's assistance throughout the process was invaluable. H More

by riad.maso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

eCarOne responded

Thank you, Riad, for your thoughtful review! We’re thrilled to hear that Ahmad and Maddie provided you with an exceptional experience during your Tesla Model S purchase. At eCarOne, we strive to go above and beyond to ensure a seamless and satisfying car-buying process. Your kind words mean a lot, and we truly appreciate your trust in us. Enjoy your Tesla Model S, and we look forward to serving you again in the future!

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March 03, 2025

Feeling: disappointed, disrespected, undervalued, ignored, and more…but you get the point. It’s all on me though. I allowed my friendship and emotions to enter into a business transaction. I blame my More

by alcarter06
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mo Ozzie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Adkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Adam) Assi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

eCarOne responded

Mr. Carter, We’re truly disappointed to read this review, especially considering the long-standing relationship we've built over the course of ten vehicle purchases. You've always been a valued client, and we’ve consistently gone above and beyond to provide the highest level of service — including white glove treatment for both you and your wife during your most recent visit. That said, we do want to set the record straight. At no point were you ignored or dismissed. In fact, we clearly communicated that we would be happy to take care of the service in question, and we asked that you return the vehicle to us so we could do just that. Instead, the vehicle was taken to an outside facility without our involvement, and a bill was later submitted to us for reimbursement — which is not how our service process works or has ever worked. As for the update you posted on 3/21/25 stating that we never contacted you — that is simply inaccurate. We’ve had multiple conversations with you regarding this matter. While we respect your decision not to expect anything further, we want to be clear that this situation did not stem from a lack of follow-through on our part, but rather a breakdown in alignment on how service would be handled. Despite this, we still value your business and the history we’ve shared. If there’s ever a time you’re open to moving forward, our door remains open. Sincerely, eCarOne Management Team

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