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eCarOne

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,619 Reviews
An Easier Way for a Great Buy on Luxury, Still Backed by the Factory Warranty Shop, finance, and reserve your car in just a few clicks. No-Haggle Fixed Pricing Home Delivery | 5 Day Money Back* Rates Start @ 1.99* | 90 Days No Payments* Simple Trade Process | Protection & Warranty Plans
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4400 W Plano Pkwy

Plano, TX

75093

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Showing 2,619 reviews

May 31, 2024

Easy process. Vinh was great to work with. Full transaction was able to quickly be executed entirely remotely. More

by Tremain.williams787
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Thank you for sharing your experience! We’re thrilled to hear that Vinh made your Rivian purchase so easy and efficient, especially with the entire transaction handled remotely. Providing a seamless and hassle-free process is what we aim for, and we’re glad we could deliver that for you. Congratulations on your Rivian, and if you ever need anything in the future, don’t hesitate to reach out—we’re always here to help! Best regards, The eCarOne Team

May 29, 2024

I enjoyed my experience working with everyone here no hassle or stress! Thanks for the smiles and the welcoming atmosphere, it made my 50 minute commute well worth it. More

by Hugh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Britton, Jessi Lawrence
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Dec 17, 2024 -

eCarOne responded

Hugh, Thank you for sharing your experience! We’re so glad to hear that Kim and the team made your Mercedes purchase hassle-free and stress-free. It’s wonderful to know that the welcoming atmosphere and smiles made your 50-minute commute worthwhile. We truly appreciate you choosing eCarOne and hope you’re loving every moment behind the wheel of your new Mercedes. If you ever need anything, we’re here to help! Best regards, The eCarOne Team

May 28, 2024

Great dealership with awesome car collection Customer service was excellent Kim was helpful as well as the finance department More

by Muath8381
Recommend Dealer
Yes
Employees Worked With
Kim Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Thank you for sharing your experience! We’re so glad to hear that you enjoyed our car collection and received excellent customer service. Kim and our finance team take pride in making the car-buying process smooth and enjoyable, and we’re thrilled they delivered for you on your BMW purchase. Enjoy your new BMW, and please don’t hesitate to reach out if you need anything in the future. We look forward to seeing you again! Best regards, The eCarOne Team

May 28, 2024

Process was quick and painless. Low pressure. Great prices. Friendly staff. Terrible follow through. Great experience completely ruined by refusal to submit paperwork for tax credit More

by tesla-sh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ash Osman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dau Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Britton
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May 28, 2024 -

eCarOne responded

Hello Stephen - We apologize that you feel that the great experience was ruined. Unfortunately, we cannot apply for tax credits via the Clean Vehicle Tax Credit program because our application is still pending with the IRS as are many other dealers across the country. We applied early this year and are still waiting, as nothing is fast with the IRS. Our team is aware of this and should have communicated this to you before the sale if the question came up, if you were told otherwise please reach out to me to discuss. Michael, GM Michael@eCarOne.com 972-403-4702.

May 27, 2024

I had an excellent vehicle purchase experience with Kim Tran at eCarOne. Kim’s professionalism, deep inventory knowledge, and attentive customer service made the process smooth and stress-free. She handled More

by Obi Mba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Dear Obi, Thank you so much for sharing your excellent experience! We’re thrilled to hear that Kim Tran’s professionalism, inventory knowledge, and attentive customer service made your Tesla purchase smooth and stress-free. Kim’s dedication to clear communication and customer satisfaction truly sets her apart, and we’re delighted she made the entire process so efficient for you. We greatly appreciate your recommendation and hope you’re loving every moment in your new Tesla. If you need anything in the future, we’re always here to help! Best regards, The eCarOne Team

May 23, 2024

Paul was our salesman, we traveled from Houston to pick up my vehicle. Mostly everything was already taken care of before we got there, so we spent less than an hour and a half signing papers, going over t More

by marilynlilly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Marilyn, Thank you for sharing your experience! We’re thrilled to hear that Paul made your Genesis purchase so seamless and efficient, especially after traveling from Houston. It’s wonderful to know everything was prepared ahead of time, allowing you to enjoy a smooth and hassle-free process. We’re honored to have earned your trust as the only place you’ll purchase from moving forward. Paul and the entire eCarOne team truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your Genesis, and safe travels! Best regards, The eCarOne Team

May 21, 2024

Smooth and easy! Definitely recommend! Great car buying experience. I would definitely buy from eCarOne again More

by Christopher N.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Otte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Thank you for sharing your experience! We’re so glad to hear that Jared made your Audi purchase smooth and easy. It’s wonderful to know you had a great car-buying experience and would choose eCarOne again in the future. We truly appreciate your recommendation and hope you’re enjoying every mile in your new Audi. We look forward to serving you again! Best regards, The eCarOne Team

May 19, 2024

Tanner was amazing to work with, super personable and helped find the perfect car for us More

by Tonyyanniello
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Thank you for your kind words! We’re thrilled to hear that Tanner provided such an amazing experience and helped you find the perfect BMW. His personable approach and dedication to helping our customers are truly what we strive for. Congratulations on your new car, and we hope you enjoy every moment behind the wheel. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Best regards, The eCarOne Team

May 16, 2024

We had a good experience with eCarOne and Johnny throughout the transaction. No high pressure sales tactics. Good communication from start to finish. Comfortable show room that felt professional. We More

by thoff
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Thank you for sharing your experience! We’re thrilled to hear that Johnny and the eCarOne team provided a smooth and pressure-free Tesla purchase. It’s great to know you appreciated the good communication, professional showroom, and overall experience. We look forward to the opportunity to assist you again in the future. Enjoy your Tesla, and please don’t hesitate to reach out if you need anything! Best regards, The eCarOne Team

May 15, 2024

Transparent, honest, and overall solid customer service. They make the car buying experience more enjoyable. Highly recommend. More

by brenden06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

eCarOne responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Adam’s transparent and honest approach made your car-buying process enjoyable. Providing solid customer service is what we strive for, and we truly appreciate your recommendation. We’re here whenever you need us and hope you’re enjoying your new vehicle to the fullest! Best regards, The eCarOne Team

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