eCarOne

Good Job Friends made the initial contact with eCar and were shown the car of interest by Jaren. They were treated with courtesy and professionalism. He was Friends made the initial contact with eCar and were shown the car of interest by Jaren. They were treated with courtesy and professionalism. He was the primary contact during most of the buying process, most of which went smoothly. I had the car shipped to me in my home state, a process that went well. I could have used a bit more follow up coordination in order to know when the car would actually arrive, although there were no problems. There were a few issues of timing with the paperwork, but that was a "back office" issue and Jaren was the one who helped. Overall, I was,pleased with his help and with eCar. More

Excellence Elias and Paul where wonderful from beginning to the end of my transaction. 2nd car purchased from Ecar One. Ozzie was also great with his sense of hu Elias and Paul where wonderful from beginning to the end of my transaction. 2nd car purchased from Ecar One. Ozzie was also great with his sense of humor. More

Great deal and customer service on a BMW X5 I'm always skeptical of used car dealerships as margins are low and they lack much of the accountability of new car manufacturer dealers. But I was th I'm always skeptical of used car dealerships as margins are low and they lack much of the accountability of new car manufacturer dealers. But I was thrilled with my experience with E-CarOne and Jaren Banks in particular. We walked in off the street and went up to the kiosk and Jaren was there to help direct our search a bit. No pressure. Within moments we had a few vehicles set up to look at and test drive. We were allowed to test drive them on our own which is always way better since you can really talk about it with your SO. After picking one out that we really liked we worked a deal to leave a deposit so they would have a couple items serviced before we bought it. They use a local service shop and if under warranty they take it to places like Classic BMW for instance, like for our car. In fact, I took it in a few days ago to get something fixed and they had good things to say about E-CarOne. The name is awful by the way. I always screw it up. But, they have a pretty good reputation. Well earned. Jaren, has been super responsive and has followed through on his word on multiple occasions and really bent over backwards to make sure we were happy. I really appreciate that. Even after the deal was done he has been just as responsive. Thanks, Jaren. Overall, I highly recommend these guys. If you are looking for a lease-return, low mileage luxury car from BMW or Mercedes this place is a goldmine. Please ask for Jaren, he'll take good care of you. I plan on purchasing future vehicles from them. More

Great experience with Jaren! Jaren was very helpful and understood our priorities and concerns early on. He helped match the deal with other deals out there and was very responsiv Jaren was very helpful and understood our priorities and concerns early on. He helped match the deal with other deals out there and was very responsive to our questions. More

Best on Class Ask for Johnny Warden, he gave us the family treatment. My wife and kids were included in the buying experience which was a huge plus. He took very go Ask for Johnny Warden, he gave us the family treatment. My wife and kids were included in the buying experience which was a huge plus. He took very good care us and had us out of there in no time. He's Best in Class, and works hard to please the customer. More

Best car buying experience ever! The company has a great car purchasing model. They are very transparent; you get what you see and they do what they say they will. Everyone is open The company has a great car purchasing model. They are very transparent; you get what you see and they do what they say they will. Everyone is open and honest which is refreshing. My salesman, Russell, was very responsive and professional. He went to great lengths to ensure I was taken care of. He followed up after I purchased the car to ensure all was well and told me to call him if I had any issues or just had questions. That is very impressive. Russell's customer service skills are exceptional! More

Ash Took Care Of Us Thanks Ash for taking care of us! We'll be back for round 2 soon. We appreciate your friendliness and willingness to help! Thank again. Thanks Ash for taking care of us! We'll be back for round 2 soon. We appreciate your friendliness and willingness to help! Thank again. More

Wouldn't do it differently Great customer service, painless sales process, AND they even let me take a picture with the cute pink bow! Wonderful experience and Vince was very he Great customer service, painless sales process, AND they even let me take a picture with the cute pink bow! Wonderful experience and Vince was very helpful! More

Easy/painless car buying experience This was the best car buying experience ever! I found my car online, emailed Tricia, and she responded right away. I reserved the car and in 2 days, This was the best car buying experience ever! I found my car online, emailed Tricia, and she responded right away. I reserved the car and in 2 days, I drove 2.5 hours to test drive it and everything was just as described. I absolutely loved the timely service. I will be purchasing my next vehicle from here in the future. More