eCarOne

2nd Time Around is Even Sweeter This was my second purchase from ECarOne. This time around was golden thanks to Tricia Hine. I highly recommend this dealership for anyone looking for This was my second purchase from ECarOne. This time around was golden thanks to Tricia Hine. I highly recommend this dealership for anyone looking for a high end car. The staff is friendly, helpful and the facility is professionally run. Again thanks to Tricia for keeping up with our constant changing of vehicles until we found the perfect fit. Also a ad-a-boy to Masoud for getting the kinks fixed on the vehicle we purchased. More

Excellent service First time we bought a car here and their service was excellent. Elias was our sales person and he really took good care of us and having our Mercedes First time we bought a car here and their service was excellent. Elias was our sales person and he really took good care of us and having our Mercedes-Benz GL550 in excellent condition delivered to our home. Definitely we will come back again if we will purchase another car. More

Friendly Service however not very efficient Blake was extremely service oriented and very helpful. But unfortunately your only as a strong as your weakest or least efficient team member. For sta Blake was extremely service oriented and very helpful. But unfortunately your only as a strong as your weakest or least efficient team member. For starters the car that i purchased was advertised to have a Camera already installed which it didn’t . I was unable to purchase the vehicle on the original visit because the salesman was unaware that the car had not been inspected. I was then asked to place. $400 deposit to hold the vehicle until the next day. When i return that next day i then waited to speak with finance to close the deal. The lady in finance was extremely nice and did everything to make sure that I left happy. I was told on Friday that the 400$ would be refunded. It is now Monday and I’m still waiting on the email that i was promised as a receipt for the refund of the $400. I’m still a little taken aback that i had to put a deposit on the vehicle when i couldn’t purchase it due to the dealership not keeping the inspection up to date . Surely i will recommend the dealership to another person based on the competitive prices, however i will caution them about the service and that when your quoted a price and monthly payment it will change More

Excellent support and friendly staff JP has been great and very patient sales person. I will always recommend my friends to him. Also, Masoud had been great help and support. Great suppor JP has been great and very patient sales person. I will always recommend my friends to him. Also, Masoud had been great help and support. Great support staff. More

Simply the best! This is the third vehicle my wife and I have purchased from E-Car One. It was a pleasure working with Elias and of course we so appreciate everything This is the third vehicle my wife and I have purchased from E-Car One. It was a pleasure working with Elias and of course we so appreciate everything Masoud did to take our experience over the top. These guys are simply the best! More

Made it easy and stress free They made my car buying experience easy and seamless with no pressure. They delivered on all that they said they would with a great, spotless car. Bet They made my car buying experience easy and seamless with no pressure. They delivered on all that they said they would with a great, spotless car. Better than any quality I test drove elsewhere at a much better price! More

Great buying experience , there was less focus on price, the sales person was very attentive to my needs and I think the process with getting the finances and the paperwork s , there was less focus on price, the sales person was very attentive to my needs and I think the process with getting the finances and the paperwork set was smooth. Thank you. More

Great car buying experience no push no gimmicks my own pace Drove from Wichita KS, the vehicle was detailed and ready. Closing process was quick and easy I was in and out drove back to Wichita and surprised 😲 Drove from Wichita KS, the vehicle was detailed and ready. Closing process was quick and easy I was in and out drove back to Wichita and surprised 😲 my wife with this great anniversary gift. Thanks to you guys you made my day More

Too long to get car to lot Too many cars to “find” for the salesmen. Waited almost an hour to get to test drive first car. Brake light on and it was on E when I finally got to d Too many cars to “find” for the salesmen. Waited almost an hour to get to test drive first car. Brake light on and it was on E when I finally got to drive it. Ended up buying one but Justin didn’t sit in car with me to make sure I understood features. That’s not horrible, but would have liked clock to be correct time, better air freshener for cigarette smell, filled up gas tank, and an oil change as the notifications show it needs one. Spent $40,000 on a car and had those items been addressed, I would be very happy with my purchase. Actual paperwork was quick and easy. More

Poor Service, Safety defects I asked the salesman if there were any warning lights or annunciators, and he said NO. The car has numerous systems that do not work (see below). Thes I asked the salesman if there were any warning lights or annunciators, and he said NO. The car has numerous systems that do not work (see below). These can not be missed as the whole center of the speedometer lights up with the non-op warnings. The car also had a large scratch on the hood, that I was not told about. No one could handle the paperwork (that literally took less than 5 minutes) for over two hours. I was not a walk in, eCareOne had 5 days notice of my arrival time and a cash customer. The car's Distronic system is not working so the Cruise control, Pre-safe braking and Pedestrian Recognition do not work. The Blind spot monitoring does not work. The Lane keeping assist does not work. The Eco-Mode does not work. Again this was displayed in the speedometer whenever the car is started, so impossible to miss. Even with a 5 days lead time knowing when I was arriving, the car was not ready. I waited over 2 hours, with no car, no paperwork, etc. Many safety systems are non-functional, with warning displaced whenever the car is started. I really question if the car was not ready due to poor service, or if it was a planned delay as the salesman knew I needed to get on the road, so I would not have time to fully look over the car. More