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eCarOne

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,565 Reviews
An Easier Way for a Great Buy on Luxury, Still Backed by the Factory Warranty Shop, finance, and reserve your car in just a few clicks. No-Haggle Fixed Pricing Home Delivery | 5 Day Money Back* Rates Start @ 1.99* | 90 Days No Payments* Simple Trade Process | Protection & Warranty Plans
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4400 W Plano Pkwy

Plano, TX

75093

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Showing 2,565 reviews

July 10, 2024

Absolute great experience. Johnny was very responsive and the rest of team was perfect as well. Would do it again in a heartbeat. More

by croregan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

croregan responded

Thank you to Johnny and the whole team. It was a 100% great experience and wish the team a bright future.

July 09, 2024

Working with Paul and ecar one was a simple straightforward process. A great concept having luxury and no haggle in the same building! More

by Lesley
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

eCarOne responded

Thank you for your review, Lesley! We’re thrilled to hear that you had a simple and straightforward experience working with Paul. We agree that combining luxury with a no-haggle approach makes the car-buying process so much easier! Enjoy your new Infiniti, and thank you for choosing eCarOne!

July 08, 2024

Tanner was professional and assisted with my first car purchase with a lot of patience. He made buying a car smooth while being effective. More

by QueenofGreen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

eCarOne responded

Thank you for sharing your experience! We're delighted to hear that Tanner provided you with professional and patient assistance during your first car purchase. It's great to know that he made the process smooth and effective for you. Congratulations on your new Mercedes, and thank you for choosing eCarOne!

July 06, 2024

He was professional and helpful. I would recommend he to anyone looking for a car. More

by krfosterj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Britton, Jessi Lawrence
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Nov 12, 2024 -

eCarOne responded

Thank you for taking the time to share your experience with Paul! We’re delighted to hear that he was professional and helpful during your visit. Your recommendation means a lot to both Paul and our team at eCarOne. We appreciate your trust and look forward to assisting you or anyone you send our way in the future. Enjoy your new vehicle!

July 02, 2024

Zara was very helpful and made the buying process smooth. Finance department was good and quick. They promised to have remaining steps taken care without hassle. More

by Raj Reddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zara Al-Shaibani
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Nov 12, 2024 -

eCarOne responded

Thank you so much for your kind words and for choosing eCarOne for your BMW purchase! We’re thrilled to hear that Zara provided excellent assistance and made your buying experience smooth. It’s great to know that our finance department met your expectations with their efficiency. We’re committed to ensuring that any remaining steps are handled seamlessly, just as promised. Enjoy your new BMW, and we look forward to serving you again in the future!

July 01, 2024

Perfect place for good cars with good price . Very helping people with different varieties of all brands. More

by Jash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim
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Nov 12, 2024 -

eCarOne responded

Thank you for your wonderful feedback! We're so glad you found eCarOne to be the perfect place for quality cars at great prices. Kim and the rest of our team work hard to offer exceptional service and a wide selection of vehicles, including your new BMW. Your satisfaction is our top priority, and it means a lot to know you appreciated the variety and assistance. Enjoy your new ride, and we hope to see you again in the future!

June 27, 2024

Tanner and the whole team were excellent. Such a smooth and non pressured buying experience. Will definitely be back. More

by Josh Cox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

eCarOne responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Tanner and the whole eCarOne team made your BMW purchase smooth and pressure-free. Creating a relaxed and positive buying atmosphere is what we strive for, and it's wonderful to know that you felt that. We look forward to welcoming you back in the future. Enjoy your new BMW!

June 26, 2024

My service after the sale is unacceptable, my temp tag for my vehicle expired even though they had over 40 days to resolve it. I wouldn’t recommend buying from this dealership if you’re out of state.Due t More

by dredmovie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Rhima
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Tran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

eCarOne responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your temporary tag and for the frustration this caused, especially regarding your out-of-town trip. We understand how critical it is to have all documentation processed promptly, and it’s disappointing to hear that we fell short in this area. At eCarOne, we aim to make the post-sale process as seamless as possible, including handling registration and tag matters efficiently, even for out-of-state customers. While we strive to meet all deadlines, there are instances where delays can occur due to factors outside of our immediate control. However, we recognize that this does not lessen the frustration or inconvenience, and we sincerely regret that it impacted your ability to use your vehicle as planned. We take your feedback seriously and will be reviewing the situation with our team to ensure we improve communication and the processing time for out-of-state transactions. Your experience is not reflective of the level of service we strive to provide, and we hope you will consider giving us another chance to restore your confidence in us. If there is anything we can do to assist with your current situation or further address your concerns, please feel free to reach out. We value your business and would appreciate the opportunity to make things right.

June 23, 2024

Before coming here I went to another dealer in Hurst for a CX-5. The customer service was awful. eCarOne and Adam were a complete 180 with complimentary drinks and even letting me take a test drive alone (w More

by Devin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Sahwani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

eCarOne responded

Thank you for sharing your experience, Devin! We’re delighted that Adam and the entire eCarOne team were able to provide you with the exceptional service you deserve. It's the attention to those “little things,” like offering a relaxed test drive and refreshments, that we believe make a big difference in your car-buying journey. We apologize for any delays due to the system issues but appreciate your understanding and patience. We're glad we could make up for it with a positive experience. Enjoy your new ride, and thank you for choosing eCarOne!

June 19, 2024

The team made my car purchase easy! Zara was super nice and patient with us as we tried several different cars. More

by Bobbycisneros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zara Al-Shaibani
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Nov 12, 2024 -

eCarOne responded

Thank you, Bobby, for your fantastic feedback! We're so pleased to hear that Zara and the eCarOne team made your Tesla purchase an easy and enjoyable experience. Zara's patience and kindness truly reflect our commitment to ensuring customers find the perfect fit. We appreciate you taking the time to share your experience and hope you enjoy every moment with your new Tesla. Safe travels, and we look forward to assisting you again in the future!

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