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eCarOne

Plano, TX

4.8
2,565 Reviews
An Easier Way for a Great Buy on Luxury, Still Backed by the Factory Warranty Shop, finance, and reserve your car in just a few clicks. No-Haggle Fixed Pricing Home Delivery | 5 Day Money Back* Rates Start @ 1.99* | 90 Days No Payments* Simple Trade Process | Protection & Warranty Plans
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4400 W Plano Pkwy

Plano, TX

75093

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Showing 2,565 reviews

July 23, 2024

I purchased out of state and the process went smoothly. I had my own pre approval and everything else was Adam just sending me the paperwork via docusign and that was it… More

by hason
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you for sharing your experience! We're glad to hear that Adam made your out-of-state BMW purchase smooth and efficient. It's great that everything went seamlessly with the paperwork through DocuSign. We appreciate your business and hope you're enjoying your new BMW. Thanks again for choosing eCarOne!

July 23, 2024

The process of test driving, fielding my questions, and purchasing was done with out any hassle. They worked to make certain they delivered the absolute best product in its best possible condition. Adam wa More

by Lou Diamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you for your review! We're thrilled to hear that your experience, from test driving to purchasing, was hassle-free. Adam is dedicated to ensuring our customers receive the best possible product, and we're glad he delivered for you. We hope you're enjoying your new Lexus, and we're grateful for your trust in eCarOne. No regrets is what we love to hear!

July 20, 2024

Johnny was super easy to talk to and got me the car I was looking for sitting at home in California. More

by rainakaur.animator
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you for your review! We're happy to hear that Johnny made the process so easy for you, even from the comfort of your home in California. It’s great that he helped you find the car you were looking for! Enjoy your new ride, and thanks for choosing eCarOne!

July 20, 2024

Johnny Tran my sales man made it very easy and quick for me to get my mini Cooper countryman! More

by Ccg1414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Britton
Oct 22, 2024 -

eCarOne responded

Thank you for sharing your experience! We're thrilled to hear that Johnny made the process quick and easy for you. Congratulations on your new Mini Cooper Countryman! We hope you’re loving it, and we appreciate you choosing eCarOne!

July 18, 2024

I purchased my third card from this company. I made the mistake to go to Carvana and it was an absolute disaster, after that experience I decided to go back to eCarOne Plano. They did an amazing More

by MCernadas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you so much for your loyal business and for sharing this amazing experience! We’re thrilled that Adam and the eCarOne Plano team were able to win you back after your experience elsewhere. It’s great to hear that we could get you a better interest rate and deliver your BMW in immaculate condition. We understand how important those details are, and we’re so happy the surprise extra key made it your way—it’s the little things that matter! Thank you again for choosing eCarOne, and we look forward to helping with your future purchases!

July 18, 2024

Not so good. The sales rep told me not to call him, that he was busy, didn't want to be bothered.. and was yelling on the phone.. completely unnecessary.. why gi More

by APwork
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tanner Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

eCarOne responded

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience, as it’s always our goal to provide exceptional service to every customer. I want to address your concerns about the interaction with our sales representative. After reviewing the situation, we’ve confirmed that our team spoke with you and aimed to assist with your needs. We are committed to respectful and professional communication at all times, and we regret if there was any misunderstanding or if our message came across differently than intended. Your business is important to us, and we never want you to feel undervalued or unappreciated. We’d love the opportunity to speak with you further and clear up any concerns. If there’s anything we can do to address the situation or improve your experience, please don’t hesitate to reach out. Thank you again for your feedback. We hope you’ll consider giving us another chance to provide the level of service you deserve.

July 17, 2024

Easiest car purchase for sure with fair pricing. Didn’t have to spend all day there More

by jmzavattero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you for your review! We're glad to hear that Kim made your Tesla purchase so easy and efficient. Fair pricing and a quick process are what we strive for, and we're happy to know we delivered. Enjoy your new Tesla, and thank you for choosing eCarOne!

July 17, 2024

I've had an absolutely five-star experience with ECarOne in Plano! Ozzy and Ahmed provided tremendous service, truly a 10 out of 10. I initially just wanted to look at one of the blue Hummers I saw while dr More

by Ameenshawwa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Ozzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Adam) Assi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you for sharing your incredible five-star experience with us! We’re thrilled to hear that Ozzie and Ahmad provided you with such outstanding service. It’s great that the Hummer EV caught your attention, and we’re glad you found the price and condition of the vehicle impressive. The ceramic coating and warranty are definitely great additions to help protect your investment. We appreciate your kind words about our facility and team, and we hope you continue to consider eCarOne for your next Hummer. Thanks again for choosing us, and we’re here whenever you're ready!

July 16, 2024

Fantastic experience- no pressure sales, top notch service in a very timely manner! Thank you, Kim! More

by Russian Mom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you for your fantastic review! We're thrilled to hear that Kim provided you with top-notch service and a no-pressure sales experience. Your satisfaction is our priority, and we're glad we could make your Genesis purchase enjoyable. Thank you for choosing eCarOne, and enjoy your new vehicle!

July 12, 2024

Jared was extremely helpful, knowledgeable, and understanding of my needs. He went above and beyond to make sure our needs were met when purchasing this vehicle. More

by antrell8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Otte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

eCarOne responded

Thank you for sharing your experience! We're so glad to hear that Jared was helpful, knowledgeable, and understanding of your needs. Going above and beyond for our customers is what we strive for, and it’s wonderful to know he made your vehicle purchase a positive experience. Enjoy your new car, and thank you for choosing eCarOne!

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