eCarOne

Good Car Shopping Experience Our salesmanship Keith L. was very friendly and provided great courteous professional service. He was not your typical pushy car salesman. The entire Our salesmanship Keith L. was very friendly and provided great courteous professional service. He was not your typical pushy car salesman. The entire eCarOne team was awesome and great to work with. More

Best experience You guys were excellent! The best vehicle place I have ever been to. Trevor was awesome and great customer service. We will for sure refer customers You guys were excellent! The best vehicle place I have ever been to. Trevor was awesome and great customer service. We will for sure refer customers to you. More

Beware ***BUYERS BEWARE**** CAUTION **** 🚨🚨READ BEFORE YOU BUY FROM THIS DEALERSHIP🚨🚨 I recently contacted e car one and spoke with Trevor. At firs ***BUYERS BEWARE**** CAUTION **** 🚨🚨READ BEFORE YOU BUY FROM THIS DEALERSHIP🚨🚨 I recently contacted e car one and spoke with Trevor. At first he seemed like a really nice guy but as the deal went on he did nothing but lie. This has been the worst experience I have ever experienced. I was a lay down sale. I already knew what I wanted and had my down payment but he just wanted to get more money out of me. I was already pre financed and everything. I am really disappointed. I asked to speak with the mgr but never got anyone. One time I called he answered and said he was the MGR. I will be filing a complaint with cap1 and the BBB if I don’t get a clear understanding as to why they are falsifing information. ***update*** After this post I decided to give them another chance to earn my business. All I can say is BEWARE this company is scandalous and will take advantage of you. I advise you to double check behind them by calling which ever financial institution that you decide to get finance by because these people are not honest. Now that we have gotten that out the way. As I stated earlier I came to them already preapproved with a handsome down payment. They told me on the initial work up of the deal with cap1 that I would have to provide more money but when I look at my auto navigator for capital it said something completely different. I texted Trevor and told him my issue but he said the auto nag was not 100 percent accurate. So I called cap one and asked about the deal cap1 said that I was approved for the car with warranty and gap as the car dealership stated that I wasn’t and would have to fork over more money. After I got off the phone with cap1 I called Trevor again about my issues but he said the banker I was talking to could have the full deal so, I called cap1 back a second and third time but was told the same thing. I also told them what the dealership said. So the next day I called the dealership to speak with the finance MGR Ozzy. When I called I got a sales name Mitchell on the phone who refused to put Ozzie on the phone as phone calls have to be screened first. He then preceded to ask me every question under sun except my ssn. I keep asking to speak with Ozzie. After calling back several times I finally got Ozzie on the phone. He tried to fast talk me. Telling me that non of the info I called was correct and all the things he could. I believe him first mistake. I finally got us all on one accord so I thought. Cap1, the dealership, and my self we were in alignment when Ozzie came of with this big ideal to get me financed with another back ally financial for a lower APR. I hesitant but I decided against my better judgement. At this point I was two days away from my pre approval with cap1 ending so, I wasn’t sure but he I insured me everything was legit. So, I trusted him in his words who wouldn’t want to a lower interest rate. I signed the paperwork after the pre Purchased inspection was done. I thought everything was done but I didn’t feel right because they had been so dishonest before. So I called ally financial and was told that they falsified information. Ally financial stated that they had changed my income on my application. I guess this was how they were going to get the lower APR. At this point I had already given them $1700 on my down payment and ppi. I called them and told them my concerns and Ozzie well we can just go with cap1 as Ally has denied your loan. This was another lie the back did not deny me they wanted them to resubmit the application with the correct income. The bank said they should be reaching out but they did reach out about this matter just the remaining of my down payment. Even after the bank told them to reach out and resubmit the app they didn’t but consistently asked about my down payment. I’m not going tarnish their name with assumptions but I can tell you to BEWARE OF THIS COMPANY AND DOUBLE CHECK YOUR INFO. I am waiting on my refund. I will be filing several complaints. BUYERS BEWARE More

Johnny T is the man! I had a great experience buying my new car through E car one! Johnny T was my sales rep who helped me purchase my dream car. I would HIGHLY recommend I had a great experience buying my new car through E car one! Johnny T was my sales rep who helped me purchase my dream car. I would HIGHLY recommend doing business with e car one!!! More

Excellent Experience This was by far the best car buying experience I have ever experienced. Chris was very helpful, straightforward and honest. Even the financing proce This was by far the best car buying experience I have ever experienced. Chris was very helpful, straightforward and honest. Even the financing process was extremely quick and easy! Unbelievable experience! More

Porsche 911 We have purchased 3 cars from Masoud. I cannot say enough about how pleasant the buying experience is with eCarOne. They excel in both pre and post sa We have purchased 3 cars from Masoud. I cannot say enough about how pleasant the buying experience is with eCarOne. They excel in both pre and post sale. I will continue to purchase cars from them as they give a fair price with great service. More

Daughter's first car...Sweet 16! Masoud was GREAT...best ever! The whole process was made very easy and quick. Even after I left with her car, Masoud made sure ever detail was taken Masoud was GREAT...best ever! The whole process was made very easy and quick. Even after I left with her car, Masoud made sure ever detail was taken car. HE IS THE BEST!!! More

Great selection, even better service!!! They made it very easy with their inventory and no haggle pricing. Alexis was friendly and knowlegesgable. She followed up with us and made sure we They made it very easy with their inventory and no haggle pricing. Alexis was friendly and knowlegesgable. She followed up with us and made sure we had everything we needed. You will be in good hands here! More

good experience Our salesperson , Tricia, worked consistently and diligently to make sure we got the car we wanted and would be happy with the selection. I would defi Our salesperson , Tricia, worked consistently and diligently to make sure we got the car we wanted and would be happy with the selection. I would definitely recommend Tricia. More

Honestly they where the best. It was worth the 4 hour drive from Houston to Dallas. Justin did everything he could to help us went above and beyond!! Love the car. It was worth the 4 hour drive from Houston to Dallas. Justin did everything he could to help us went above and beyond!! Love the car. More