eCarOne

eCarOne responded

Thank you for taking the time to share your feedback. We truly value all input, as it helps us continue to improve our service. We are sorry to hear that your recent visit didn’t meet your expectations. Our goal is to provide a positive and seamless experience for everyone who visits us, and it’s disappointing to know that we fell short of this during your visit. Regarding the interaction you mentioned, I would like to clarify that the individual you referred to in your review was not involved in your visit. During your time with us, you had requested to test-drive seven different vehicles, which understandably created a high demand for our inventory team to pull these cars. In addition, some of the vehicles you were interested in were also being requested by other customers at the same time. To better assist both you and those waiting, a manager approached to see if we could help narrow down your selection to ensure we could accommodate everyone efficiently. We deeply regret if this conversation came across as disrespectful in any way, as that was certainly not our intention. Our team always strives to balance the needs of all customers and make the experience as smooth as possible. Your previous positive experience and recommendation of eCarOne mean a great deal to us, and we sincerely hope to regain your confidence. Please feel free to reach out if you would like to discuss this further or if there’s anything we can do to address your concerns.

eCarOne responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Tanner and his team made your dream of owning a Mercedes a reality. It’s amazing to know that we could help you through the process and provide the support you needed. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Mercedes, and thank you again for choosing eCarOne!

eCarOne responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Adam during your Porsche purchase was so positive and efficient. It's fantastic that we could help you avoid sitting around all day! We’re also honored that this is your second purchase with eCarOne. Your continued trust in us means a lot! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Porsche, and thank you again for choosing eCarOne!

eCarOne responded

Thank you so much for your kind words! We’re thrilled to hear that Adam provided you with an awesome experience during your Tesla purchase. It’s great to know that you felt no pressure and that he was readily available to answer all your questions. We truly appreciate your trust in Adam and look forward to assisting you with your next car purchase. If you need anything in the meantime, please don’t hesitate to reach out. Enjoy your new Tesla, and thank you once again for choosing eCarOne!

eCarOne responded

Thank you so much for your fantastic review! We’re thrilled to hear that Tanner made your first-time buying experience so comfortable and supportive during your Tesla purchase. It’s wonderful to know that he helped you every step of the way. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Tesla, and thank you again for choosing eCarOne!

eCarOne responded

Thank you so much for your kind words! We’re delighted to hear that you had a great experience working with Paul during your Mercedes purchase. His knowledge and excellent customer service skills truly make a difference. We're also glad to hear that Ash was helpful in explaining your warranty needs. Our team is here to ensure you have all the information you need to enjoy your new vehicle. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Mercedes, and thank you again for choosing eCarOne!

eCarOne responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Paul and Bryan during your Mercedes purchase. It's fantastic to know that you appreciated the friendly service, support, and the ease of the buying process. We strive to provide competitive pricing and a hassle-free experience for all our customers. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Mercedes, and thank you again for choosing eCarOne!

eCarOne responded

Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our team. Creating a relaxing environment with no pressure or surprises is something we strive for, and we’re glad to know that you found the transaction easy and enjoyable. It’s wonderful to hear that Dau was able to catch details that might have been missed and that our finance and warranty teams provided excellent service as well. We truly appreciate your recognition of their hard work. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for choosing eCarOne, and we look forward to seeing you again soon!

eCarOne responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Kim provided you with such helpful and professional service during your Mercedes purchase. Her patience and knowledge truly make a difference, and we’re glad she could address all your needs and concerns. We appreciate your high recommendation and look forward to assisting you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out. Enjoy your new Mercedes, and thank you once again for choosing eCarOne!

eCarOne responded

Thank you for taking the time to share your experience with us! We’re glad to hear that the process was mostly seamless and that Kim was great to work with. It's completely understandable to want to ensure everything is in perfect order, and we appreciate your diligence in getting the car checked out at the dealership. Your trust is important to us, and we’re here to support you every step of the way. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new BMW, and thank you for choosing eCarOne!