eCarOne

eCarOne responded

Thank you for sharing your honest feedback with us. We truly regret that your experience with eCarOne did not meet the standards of service we strive to provide. It’s disappointing to hear that you felt the sales representative was unprofessional and didn’t give you the attention you deserved. Your concerns regarding the communication, especially about warranties and the overall approach during your visit, are taken seriously, and we sincerely apologize for the frustration this caused. We value each of our customers, and it's clear we fell short during your visit. Please know that we are actively working to address this internally to ensure it doesn't happen again. If you're open to it, we'd appreciate the opportunity to discuss your experience further and see how we can make things right. I can be reached at 972-403-4702. Thank you again for your feedback, and we hope to have the chance to improve your impression of eCarOne in the future.

eCarOne responded

Leo, Thank you for your kind words and for recommending us! We're thrilled to hear that Paul made the process of purchasing your Denali so smooth and clear. It's great to know you felt well-treated throughout your experience with us. We appreciate your trust in eCarOne and look forward to assisting you in the future. Enjoy every moment in your new Denali!

eCarOne responded

Thank you for the great review! We're thrilled to hear that the process was straightforward and that handling much of it via text helped save you time. Jared and the finance team will be glad to hear about your appreciation for their work! Enjoy your Jaguar, and thank you for choosing eCarOne. Let us know if we can assist you with anything in the future!

eCarOne responded

Dakota, Thank you for sharing your feedback! We’re thrilled to hear that you had such an easy and seamless experience purchasing your BMW with Paul and Adam. Quick communication and transparent pricing are exactly what we aim for, and it’s great to know we delivered on that. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your BMW, and please don’t hesitate to reach out if you need anything!

eCarOne responded

Thank you for the great feedback! We're delighted to hear that Paul and the team made the process easy for you. Enjoy your Tesla, and we're thrilled you're happy with the service! If you ever need anything, don’t hesitate to reach out. Thank you for choosing eCarOne!

eCarOne responded

Thank you for the fantastic review! We’re so glad to hear that you enjoyed the no-pressure atmosphere and that our team was able to answer all your questions. It’s great to know that the test drive and experience sealed the deal for your sweet 6-speed! We truly appreciate your kind words and your confidence in eCarOne. Enjoy your new ride, and if you ever need anything in the future, don’t hesitate to reach out!

eCarOne responded

Thank you for taking the time to share your feedback. We truly value all input, as it helps us continue to improve our service. We are sorry to hear that your recent visit didn’t meet your expectations. Our goal is to provide a positive and seamless experience for everyone who visits us, and it’s disappointing to know that we fell short of this during your visit. Regarding the interaction you mentioned, I would like to clarify that the individual you referred to in your review was not involved in your visit. During your time with us, you had requested to test-drive seven different vehicles, which understandably created a high demand for our inventory team to pull these cars. In addition, some of the vehicles you were interested in were also being requested by other customers at the same time. To better assist both you and those waiting, a manager approached to see if we could help narrow down your selection to ensure we could accommodate everyone efficiently. We deeply regret if this conversation came across as disrespectful in any way, as that was certainly not our intention. Our team always strives to balance the needs of all customers and make the experience as smooth as possible. Your previous positive experience and recommendation of eCarOne mean a great deal to us, and we sincerely hope to regain your confidence. Please feel free to reach out if you would like to discuss this further or if there’s anything we can do to address your concerns.

eCarOne responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Tanner and his team made your dream of owning a Mercedes a reality. It’s amazing to know that we could help you through the process and provide the support you needed. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Mercedes, and thank you again for choosing eCarOne!

eCarOne responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Adam during your Porsche purchase was so positive and efficient. It's fantastic that we could help you avoid sitting around all day! We’re also honored that this is your second purchase with eCarOne. Your continued trust in us means a lot! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Porsche, and thank you again for choosing eCarOne!

eCarOne responded

Thank you so much for your kind words! We’re thrilled to hear that Adam provided you with an awesome experience during your Tesla purchase. It’s great to know that you felt no pressure and that he was readily available to answer all your questions. We truly appreciate your trust in Adam and look forward to assisting you with your next car purchase. If you need anything in the meantime, please don’t hesitate to reach out. Enjoy your new Tesla, and thank you once again for choosing eCarOne!