Zimmer Chrysler Dodge Jeep Ram
Florence, KY
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My device job took two hours to complete and they forgot about the tailgate cable they were supposed to fix had to wait another twenty minute to get them to fix it about the tailgate cable they were supposed to fix had to wait another twenty minute to get them to fix it More
One of the worst experiences ever with a dealership. The service attendant (Tesara) was rude with terrible customer communication skills. If I treated my customers the way she treated me, I would be fir The service attendant (Tesara) was rude with terrible customer communication skills. If I treated my customers the way she treated me, I would be fired. I will not recommend Zimmer to anyone. I plan on going to to Yelp to state how unhappy I am with Zimmer and Service Department. I also plan to write the local news troubleshooting departments and complain about the service I received from Zimmer. My wife and I plan to buy a new vehicle this year. I have always been a big fan of Jeep/Dodge but my experience with Zimmer has me moving towards another brand More
Total disaster from beginning to end. Made an appointment for a new tire and they were supposed to order so the tire would be there for my appointment. I waited 45 minutes to be told the Made an appointment for a new tire and they were supposed to order so the tire would be there for my appointment. I waited 45 minutes to be told the tire was not there but they could get it for the next day. This of course would mean I’d have to come back the next day but they couldn’t tell me what time the tire would arrive. Next thing that happened was they said they were mistaken and they could not get the tire at all because the distributor no longer had them. These were tires on a vehicle I purchased one year ago and the tires only had 7000 miles on them. In the end was told we couldn’t help me and I left without any satisfaction. Total waste of my time about 2 1/2 hours. Most probably will not ever go back there. And I went home and call a tire shop and they had the tire ordered as I waited on the phone with no trouble whatsoever. More
Tesara was awesome! Great customer service, kept me up to date on my car, got me in and back on the road quickly! Highly recommend Zimmer and Tesara. Great customer service, kept me up to date on my car, got me in and back on the road quickly! Highly recommend Zimmer and Tesara. More