Back

Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
726 Reviews

1086 Burlington Pike

Florence, KY

41042

Directions

By Type

Showing 726 reviews

June 20, 2023

My device job took two hours to complete and they forgot about the tailgate cable they were supposed to fix had to wait another twenty minute to get them to fix it More

by Schrankfarm
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Scott Wehrle
Jun 21, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for bringing this matter to our attention and sharing your feedback. We apologize for any inconvenience caused during your recent visit regarding the completion time of your device job and the oversight in fixing the tailgate cable. Our goal is to provide efficient and prompt service to all our customers, and we regret falling short of your expectations in this instance. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further.

June 19, 2023

Real nice bunch of folks make you feel right at home thank you for your service!just came up there to see your smiley face lol More

by Snatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Krantz
Jun 20, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are thrilled to hear that you had a great time at our dealership! We strive to deliver the best customer service possible.

Jul 03, 2023 -

Snatcher responded

thank for your services well appreciated till we meet again lol

Jul 03, 2023 -

Snatcher responded

thank you

June 16, 2023

Total professionals in set up and service. Couldn’t be happier. Would use this dealership again. More

by Patricia.reynolds51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Stephanie Moliqueq
Jun 19, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Patricia, thank you for taking the time to leave feedback with us! We look forward to seeing you again!

June 13, 2023

The staff are helpful no matter the problem. Highly recommended for service needs.thank you More

by Robilisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Hensley
Jun 14, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for the kind words and five-stars, Robilisa!

June 12, 2023

One of the worst experiences ever with a dealership. The service attendant (Tesara) was rude with terrible customer communication skills. If I treated my customers the way she treated me, I would be fir More

by TFRITZ2005
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short
Jun 13, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent experience with our service attendant, Tesara. We are genuinely sorry to hear that you had an unpleasant encounter and that it has left you feeling dissatisfied with Zimmer. We understand the importance of excellent customer service, and we sincerely apologize for any inconvenience caused. We value our customers' opinions, and we would appreciate the opportunity to make things right. We would like to hear more details about your experience, so please reach out to Lorenzo Serrano lserrano@zimmermotors.com. Thank you once again for bringing this matter to our attention. We hope to have the chance to rectify the situation and leave you with a positive impression of Zimmer.

June 11, 2023

Total disaster from beginning to end. Made an appointment for a new tire and they were supposed to order so the tire would be there for my appointment. I waited 45 minutes to be told the More

by MLS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Jun 12, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are truly sorry to hear about your disappointing experience at our service center. Your feedback is valuable to us, and we want to express our sincerest apologies for the inconvenience caused during your tire appointment. We understand the frustration you felt when you arrived for your appointment and learned that the tire had not been ordered as promised. This miscommunication and subsequent lack of clarity regarding the arrival time of the tire is unacceptable, and we assure you that we will address this issue internally to ensure it doesn't happen again in the future. Please know that we take your feedback seriously, and we will use it as an opportunity to improve our processes and ensure a more seamless experience for our valued customers in the future. We appreciate your patience and understanding. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you.

June 10, 2023

Tesara was awesome! Great customer service, kept me up to date on my car, got me in and back on the road quickly! Highly recommend Zimmer and Tesara. More

by Shasta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Scott Wehrle, Stephanie Moliqueq
Jun 12, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Your review means the world to us. We strive to make sure our customers leave our dealership with a smile. Thank you for your honest feedback.

June 10, 2023

Employees are professional, courteous knowledgeable, clean, anxious to help. Facility is clean comfortable and many amenities More

by Dlk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick O'Brien, Stephanie Moliqueq
Jun 12, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are delighted to hear you experienced great customer service and support. We hope to see you again soon!

June 09, 2023

Absolutely amazing personal work there they treat you great and help you in anyway they can highly recommend Zimmer Dodge More

by Dwseal6601
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Willett, Gabe Wassem, Barry Greber
Jun 12, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are delighted to hear you experienced great customer service and support! We hope to see you again soon. Take care!

June 09, 2023

Oil change took ALL day. Other requested work not completed. Disappointed and will not return. More

by Lana.Spegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Jun 12, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are so sorry to hear this, Lana! The most important thing is that we make things right as soon as possible and that you trust us to provide you with the service you deserve. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you!

...
9
...