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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
722 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 722 reviews

July 10, 2023

Always friendly and professional. Tesara laid everything out up front and did not try to extend the service by adding fees that were not warranted. Thank you as always for great servi More

by terry.c.estrada
Recommend Dealer
Yes
Employees Worked With
Tesara Short
Jul 10, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Terry, for taking the time to leave feedback with us! We are happy to know that Tesara was a pleasure to work with!

July 01, 2023

Bad to begin with, they denied me a vehicle because he didn't have one to give me. I asked him to speak to his supervisor and like magic, a vehicle seemed to be one. Second, they told me that they were g More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian service dept
Jul 03, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Jonathan, we apologize for the negative experience you had with our dealership regarding the availability of a vehicle and the lack of effective communication. We value your business and want to make things right. If there is anything we can do to address your concerns or if you would like to discuss your experience further, please reach out to Lorenzo Serrano lserrano@zimmermotors.com to discuss this further. Thank you.

July 01, 2023

Worst dealership ever. We left my husband’s truck at the dealership on 6/21 and had service set up (oil change and bumper). When we got back on 6/30 they still had not even More

by pestle.banjo0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Wehrle
Jul 03, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We apologize for the negative experience you had at our dealership and the inconvenience caused to you and your husband. We understand your frustration with the delay in servicing your husband's truck and the lack of communication from our team. We sincerely apologize for any frustration or disappointment you experienced. We genuinely care about our customers, and it is disheartening to hear that we failed to demonstrate that to you. We would appreciate the opportunity to regain your confidence and provide you with the exceptional service that you rightfully expect and deserve. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you.

July 01, 2023

I scheduled to have my wheel fixed through the warranty purchase at the dealer. I dropped the vehicle off. Round trip Shuttle service was provided. I called to confirm my vehicle was ready. When I got ther More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Jul 03, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Steve, we sincerely apologize for the disappointing experience you had with our dealership regarding the warranty service for your wheel. We understand your frustration with the miscommunication, the missed repair, and the overall inconvenience caused to you. We understand that your time is valuable, and we regret that you had to take a day off without your vehicle for no result. This is not the level of service we strive to provide, and we are genuinely sorry for the frustration and inconvenience you have experienced. We appreciate your feedback, as it helps us identify areas for improvement. We value your business and want to make things right. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further.

June 29, 2023

Christina helped me work out a minor issue with my financing. No pushback, just straight forward how can we get this done - Thx!!!! More

by eric.e.franz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
chris simon, Christina Cain
Jul 03, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Eric, for the feedback and five-stars! We are happy to know that Christina was a pleasure to work with!

June 27, 2023

DO NOT BUY A CAR FROM THIS DEALER! !! This is a "Bait and Switch" Dealer! They pulled a "Bait and Switch" tactic on us. They will lie and damage your credit because they do no More

by Truck_dr_2023
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Joe, Reputation Admin
Jun 28, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

At Zimmer, we value our customers and strive to provide exceptional service. We apologize that your experience did not meet your expectations, and we appreciate your feedback, as it helps us improve our processes and address any issues that arise. It is important to us that our customers feel informed and comfortable during the car-buying process, and we regret any misunderstanding that may have occurred. We would appreciate the opportunity to further discuss the specifics of your situation and explore possible resolutions to address your concerns. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you.

June 20, 2023

My device job took two hours to complete and they forgot about the tailgate cable they were supposed to fix had to wait another twenty minute to get them to fix it More

by Schrankfarm
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Scott Wehrle
Jun 21, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for bringing this matter to our attention and sharing your feedback. We apologize for any inconvenience caused during your recent visit regarding the completion time of your device job and the oversight in fixing the tailgate cable. Our goal is to provide efficient and prompt service to all our customers, and we regret falling short of your expectations in this instance. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further.

June 19, 2023

Real nice bunch of folks make you feel right at home thank you for your service!just came up there to see your smiley face lol More

by Snatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Krantz
Jun 20, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are thrilled to hear that you had a great time at our dealership! We strive to deliver the best customer service possible.

Jul 03, 2023 -

Snatcher responded

thank for your services well appreciated till we meet again lol

Jul 03, 2023 -

Snatcher responded

thank you

June 16, 2023

Total professionals in set up and service. Couldn’t be happier. Would use this dealership again. More

by Patricia.reynolds51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Stephanie Moliqueq
Jun 19, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Patricia, thank you for taking the time to leave feedback with us! We look forward to seeing you again!

June 13, 2023

The staff are helpful no matter the problem. Highly recommended for service needs.thank you More

by Robilisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Hensley
Jun 14, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for the kind words and five-stars, Robilisa!

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