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Zimmer Chrysler Dodge Jeep Ram
Florence, KY
723 Reviews
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September 20, 2011
It was the best experience I have ever had purchasing a It was the best experience I have ever had purchasing a vehicle. The Sales team and the level of professionalism were above and beyond expectations. It was the best experience I have ever had purchasing a vehicle. The Sales team and the level of professionalism were above and beyond expectations. I was shopping around several dealerships before I went to Zimmer. I had did research prior to showing up and was ready to battle with the sales team. However, there was no need to battle. I will defiantly buy from them again and I will highly recommend them to everyone I know. Overall the best team around. More
by jammin7575
Employees Worked With
Diana Shelters, Charile, Jim Marsh, Cathy Zimmer, Jim Marsh, Charlie Bisang
September 09, 2011
The vehicle I was currently driving required a maintenance repair that was expensive. I had planned on keeping this vehicle for another year or so until I decided on what I wanted to buy. With th maintenance repair that was expensive. I had planned on keeping this vehicle for another year or so until I decided on what I wanted to buy. With the current repair and cost I decided it was time to buy instead of putting off. I came from a GM family so naturally I only purchased GM products, well since we no longer were tied to a GM dealership my options were wide open. I had heard of the Zimmer dealership and followed their recent journey of losing their franchise and then fighting to get it back. I knew I wanted to buy local and to be happy not just with my purchase but with the Dealership as a whole. From personal experience I knew that my relationship with the Zimmer dealership would not end just with the purhcase of my vbehicle but carry over into Service, Parts and Body Shop (hope not but). As a consumer I wanted to be familiar with my options and not be talked into buying something I did not want so I did the research. I was more than happy with the treatment I received from salesperson Tony Fritsch, I was amazed. Not only did he know the product but asked me the correct questions to help me decide on the right vehicle. I was not just limited to the vehicles on their lot but once we knew what I wanted (and yes time was important in order to meet deadlines for incentives) and that they did not have it in stock Tony started to search at other Dealers. He communicated to me the progress and once he located the vehicle he made the deal and I was one step closer to owning my first Chrysler. The delivery process was great. Steve took great care of me in finance and explained all that I wanted to know and then Tony went over the options and away I went. The entire process was quick and painless just the way I wanted it to go. I would highly recommend this dealership as they not only care about the customer but also about making you feel confident about the dealership as a whole. More
by cnoll
Employees Worked With
Tony Fritsch, Tony Fritsch
September 08, 2011
This dealership is AWFUL! We went to their lot looking This dealership is AWFUL! We went to their lot looking for a used Jeep. They ended up talking us into looking at a new one. This was fine because This dealership is AWFUL! We went to their lot looking for a used Jeep. They ended up talking us into looking at a new one. This was fine because it was still within our budget and the rebates and incentives seemed worth it. Well the exact Jeep that we were looking for was not on their lot, so we walked away. Two days later the salesman called and said that he really wanted to work with us and that he was looking at other dealers for the car that we wanted. We thought that this was great, never before has anyone offered to do this. Well it turned out to be not so great...horrible actually. The salesman called said they found the exact car but they would have to get it from Missouri and in order to do so they would need $500 down as sort of collateral, we gave them the money and we were told that we would have our Jeep two days from then, which would've been a Wednesday. Tuesday night the salesman called us saying that they were having problems with the other dealership. He said that the other dealership wasnt as technologically advanced and didnt do anything via internet and fed us some other bullshit! This seemed fishy to me, so I googled the other dealership and found the car that we were supposed to be getting ONLINE and it turned out not to have the features that we were told that it had. So, instead of the salesman telling us that he made a mistake and that the car he found for us wasnt what we wanted, HE LIED and tried to blame it on the other dealer! After finding this out we were ready to go get our money back! We called the Sales Manager who apologized (sort of) and again said that they really wanted to work with us and help us find the car that we wanted. I guess we were SUCKERS and believed him, we were trying to give them the benefit of the doubt. Low and behold two days later, they call us and tell us that the car we wanted!!! The only problem, was that it had a bigger sunroof and was about $400 more. We thought about it for a few hours, then called him back and said we'd take it! He emailed us the figures of exactly what we'd be financing, the exact amount that we would get for our trade, and the amount of incentives that we would get for buying a new car! We were so excited!!! The next day came and went and we never heard from the salesman. So my fiance called him and asked what the deal was, did they get the car? The salesman then goes on to tell us that he can no longer offer us the deal that we had agreed on because Jeep had changed the incentives and they werent as good anymore. The Jeep would actually cost us WAY MORE than what we wanted to pay! WE WERE FURIOUS! We had wasted 2 WEEKS dealing with these people, when we could've been out shopping around. NEVER were we told that this would be a possibility, in fact, throughout the whole process we made sure that we kept asking if the deal still stood as we agreed. THEY KNEW THAT THE INCENTIVES WERE CHANGING 5 DAYS IN ADVANCE AND NEVER TOLD US. THEY WERE AFRAID THAT IF THEY TOLD US THEN WE WOULD TAKE OUR BUSINESS ELSEWHERE! DO NOT GO TO ZIMMER!!!! (after we were told that we couldn't get the deal that we had discussed and that was on paper the General Manager contacted us. Do you know what her excuse was? "The salesman" that we had been dealing with was their NEWEST salesman and he doesnt know all the in's and out's of the business yet. CAN YOU BELIEVE THAT???) Thank you ZIMMER for screwing us over!!! More
by juliaefry
Employees Worked With
Tony-salesman Kathy Zimmer-General Manager
