Zimmer Chrysler Dodge Jeep Ram

On a recent trip when my daughter was traveling by herself from Nashville to home in Oakville, Ontario on a hot and humid day the transmission light came on in her Caliber. She pulled over and texted herself from Nashville to home in Oakville, Ontario on a hot and humid day the transmission light came on in her Caliber. She pulled over and texted me, I googled Dodge Dealerships - Zimmer was approx. 30 miles away. In the meantime I called the service department where spoke with Jason; he said as soon as she arrives they will hook it up to the diagnostics - not to worry he understood what it was like for me being in Canada and potentially having my daughter broken down on the side of the road. I know they had to stay a little after closing and thankfully nothing could be found; he gave her the print-out to show our dealer her and made some recommendations for the remainder of her drive. Happy to say she made it home and the light did not come on again – I called Jason the next day to thank him personally – and I can tell you first-hand that Customer Service is a priority! Thank you Zimmer! More

After hours of searching the Internet, exchanging e-mails and visiting several dealerships around the Cincinnati area, I've ordered a 2013 Jeep Wrangler Unlimited from Art Gailliot and Zimmer Motors. The and visiting several dealerships around the Cincinnati area, I've ordered a 2013 Jeep Wrangler Unlimited from Art Gailliot and Zimmer Motors. The Zimmer dealership is not the closest to my home - it's about 20 miles away, in fact. But I chose this dealership because of Art's personal service and because of the initial price Art offered in an e-mail solicitation. My first interaction with Zimmer came via their website. I sent an e-mail via their website inquiring about the availability of a particular Jeep that was listed for sale. Art wrote back and confirmed this particular vehicle was on their lot and available for inspection. A couple days later, I drove to the lot. When I arrived, Art was visiting with another customer. He asked me to wait a few moments. I told him "no hurry" and that I would look at the Wranglers on their lot. A few minutes later, Art said he was still finishing up with the other customer, but he brought me the key to the vehicle I had inquired about. He told me to start it up and check out the interior. He said if he couldn't finish with the other customer in 5 minutes, he would come out and tell me to take the Jeep out for a solo test drive. He came back just a few minutes later, and he was then ready to go. I appreciated the way Art managed this conflict of time. I never felt like I was waiting unnecessarily. Art took me on a very long (25 minute?) test drive. I told him that this vehicle wasn't going to be the perfect match for me, based on its features. But I told him I appreciated his time and his service. A few days later, I decided to order a 2013. I solicited bids from 4 dealerships that I had previously engaged, including Art/Zimmer. The initial response from Art was a couple hundred dollars cheaper than the best of the other bids, so I decided to order from Art. I returned to the dealership a few days later to complete the paperwork needed to generate the order. Art is the primary reason why I bought from Zimmer. He's a professional. He's articulate, knowledgeable, easy-going, not pushy. I highly recommend Art Gailliot. I look forward to completing this transaction when my new Jeep arrives from the factory in a few weeks. More

I had previously reviewed this dealership and am happy to report that my opinion of them has changed. After a not so stellar service/auto body experience, which I reported about here, Zimmer contacted us an report that my opinion of them has changed. After a not so stellar service/auto body experience, which I reported about here, Zimmer contacted us and wanted to hear our concerns. My husband talked with Catherine Zimmer (one of the owners) and Lee Fogel in Public Relations yesterday and I received a call from Lee as well this morning. I am happy to report that they showed extreme concern with our experience at their dealership and were truly gracious in wanting to make things right. The listened and they were understanding. They proved that lack of communication can be overcome and they are willing to win our business back. Thank you for taking care of us. We will now be happy to continue giving them our business and recommending them to friends. More

I ordered a part for my Ram 1500. Mr. Dan Preston in the Parts Dept was AWESOME!! He went above and beyond his call to make sure I was taken care of in a timely and efficient manner. I ordered my part one d Parts Dept was AWESOME!! He went above and beyond his call to make sure I was taken care of in a timely and efficient manner. I ordered my part one day nad it was ready to be picked up the next morning as promised. He even went out of his way to call and make sure the part was available before committing to its next day arrival. He has awesome customer service skills and will make sure you get the right part you need and that its delivered to you when promised. He made a world of a difference and knows his stuff. More

I came to the dealership looking to test drive a car that I had found online. After speaking to Nicholas Skaats, and advising him of the mileage that I drive per week, he suggested to look at a new vehicle. I had found online. After speaking to Nicholas Skaats, and advising him of the mileage that I drive per week, he suggested to look at a new vehicle. He explained that a used car warranty would expire in a little over a year with the mileage that I drive. I test drove a 2012 doodge Avenger and fell in love! My purchase process was a great experience, as Steve Snyder carefully explained it all to me. I couldn't beleive that I was able to get a new car !!! I began to have an issue with the car not shifting properly on Sat night/Sun morning after I purchased it. I took it to the dealership to drop it off for service on Sun afternoon. John Zimmer was concerned and immediately got me a rental car to drive while mine was in for service. The service dept was in constant contact with me on Monday and advised the issue had been found and resolved. When I picked it up Monday afternoon, the problem was not corrected. I called Tim and he told me to bring the car back into him and he would get it fixed and back to me ASAP. Tim called on Tue and advised that a part had to be ordered, and the car would be done late Thur/early Fri. I got a call Friday morning advising me that my car was done and that Tim had personally driven the car to make sure that all issues were resolved. My car is now driving perfectly and I love it! I would recommend Zimmer Chrysler to anyone and everyone looking for a great car buying experience! They are very knowledgable about the cars and trucks that they sell... They get to know the person before they try to put them in a car, not just try to make a quick sale More

Needed a part for my 300. Part was on backorder, but Dann found one and got it quick and gave me a great price. Thanks! found one and got it quick and gave me a great price. Thanks! More

My purchase was a very pleasant and satisfying experience due to the issues and problems being promptly corrected and to my satisfaction at no additional cost to me. I feel the agent I dealt with, went over due to the issues and problems being promptly corrected and to my satisfaction at no additional cost to me. I feel the agent I dealt with, went over and beyond to make things right. I would highly recommend this dealership. More

These folks were informed and honest. I enjoyed discussing my auto needs and although one was not in stock, they located the Liberty I wanted and had it in one day. I look forward to years of ser discussing my auto needs and although one was not in stock, they located the Liberty I wanted and had it in one day. I look forward to years of service from this jeep. I will be looking to Using these folks for my future auto needs. More

THEY ALWAYS TREATED IN A FAIR AND FRIENDLY MANNER. I AM THEY ALWAYS TREATED IN A FAIR AND FRIENDLY MANNER. I AM SO HAPPY THE SERVICE DEPARTMENT IS BACK TO SERVE OUR AREA. THANKS, MARITA THELEN THEY ALWAYS TREATED IN A FAIR AND FRIENDLY MANNER. I AM SO HAPPY THE SERVICE DEPARTMENT IS BACK TO SERVE OUR AREA. THANKS, MARITA THELEN More