Zimmer Chrysler Dodge Jeep Ram

Zimmer Chrysler Dodge Jeep Ram responded

Taheresa, thank you for your review. We are always glad to hear from any of our customers whether it be good or not so good. In the cases where a client, like yourself, may not be happy with our service it gives us an opportunity to look deeper into both our processes and to better ourselves for all of our clients in the future. I spoke with your Service Advisor, Adam Jobe, about your appointment(s) and di my best to get a complete picture of things. Upon your first appointment you were told we could not initially perform a complete check-up on what was wrong with your 2001 Sebring due to our us not having the necessary flash card to scan your car. This was/is due to the fact that Chrysler no longer has updates/supports for this particular model's ECM (engine control module) due to Chrysler discontinuing this DRB system. My understanding is that you understood this and were appreciative that we not only did not charge you for this appointment but that we wanted to ensure that we could properly diagnose your vehicle's issue(s). We scheduled a later appointment and at that time we were able to locate and use the proper computer scanning tool to check your Sebring completely. At your 2nd appointment we were able to diagnose your car and had a few concerns. 1st, we always recommend using Mopar-brand parts for any repairs or maintenance. Your Sebring has Bosch spark plugs and aftermarket cap, rotor and plug wires installed on the motor. In our professional opinion we have seen clients use Bosch plugs in their domestic brand vehicles with less than favorable results. However in Volkswagen vehicles Bosch has performed very well. Regarding your spark plug wires and cap/rotor it's always a legitimate concern when we see aftermarket parts on a vehicle. Some aftermarket companies have better quality control than others. However we know for a fact that Mopar-approved plug wires will work exactly as designed for your 2001 Sebring. They will fit and perform the day the car rolled off of the assembly line. So, when we scanned your car and found multiple misfire codes we knew that, to get things started off at the factory baseline, we would certainly recommend replacing your non-factory parts and try to get your vehicle back to 'square one'. When tracking down a complete ignition system breakdown, as your Sebring has had occur, will not doubt take both time and money to properly diagnose and repair. Furthermore, to do a complete tune-up on your car per the factory specifications, the intake manifold must be removed to gain access to the rear three cylinders to remove the spark plugs and install new plugs and wires. This is where the verbal estimate of close to $700 came about. That requires shop time and at over $100/hr. it does add up. Now, that estimate includes parts and labor for the work to be completed as per Chrysler's specifications. Could another shop do some or even all of this work without the steps we outlined to you? Perhaps. But we can assure you that it would not be done by OUR Chrysler-certified technicians who have the best ability, tools and know-how at their disposal. Not only that but, as stated by our tech Dave Wiles, we could guarantee what other (if any issues) we might find once we removed the intake manifold and looked everything over in a professional and exacting standard. We would rather be straight-up and honest with our clients rather than tell them a 'guesstimate' that might wind up being only half of the cost of their eventual bill. Having been in business for over 85 years now it's the ONLY way we have ever conducted business. The Zimmer family prides itself on having the best techs, sales and parts teams in the tri-state area. In addition to that the Zimmer family believes that honesty, integrity and respect are the best way to run their business...and they have done just that for three generations of Zimmer ownership. I am sure you would agree that we had your best interests in mind regardless of the estimate you received for the work we described to repair your Sebring. No question that an estimated $700 repair bill is not cheap by any means. But we believe that, should you have a local shop do the exact same repairs we outlined that the cost will be far closer to the estimate than we gave you than not. In closing we would like to extend the opportunity for you to come back and let us show you exactly what we would be performing and explain why we gave you the estimate we did on your Sebring. We only want to see you safely and securely behind the wheel of your car, Taheresa. Again, we do thank you for your business and for your review. Please feel free to contact us by phone (859) 525-1344 or directly at my email. Best Regards, Lee Fogel Internet/Social Media manager Zimmer Chrysler Dodge Jeep Ram lfogel@zimmermotors.com

Zimmer Chrysler Dodge Jeep Ram responded

Mr. Predit thank you for your kind words about your experience here at Zimmer CDJR! We are thrilled to hear that we met and even exceeded what you expected from us. Art Gailliot is indeed a very valued member of our Sales staff and we will make sure to pass along your compliments as well. Again, we thank you for your business, Randy. We look forward to meeting all of your Sales and Service needs in the future!

Zimmer Chrysler Dodge Jeep Ram responded

Thank you very much for taking the time to compliment the service you recently received! Both Adam and Dann are truly a benefit to our dealership and to our clients like yourself. We wish you happy travels ahead and look forward to seeing you soon!

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your kind words about your treatment here at Zimmer CDJR! We are happy to hear that you are continually pleased with both our service and sales departments. We look forward to many, many more years of your patronage and thank you again for your compliments!

Zimmer Chrysler Dodge Jeep Ram responded

Leah, thank you for your review of our business and of how Deana treated you! We're glad that not only could we fix your PT Cruiser but also get you into the Dodge Caliber that you wanted! Thank you for your continued patronage and come back by anytime.

Zimmer Chrysler Dodge Jeep Ram responded

We are very happy to hear that your buying experience with us was outstanding! Indeed Tony is a terrific sales consultant and we're not at all surprised that he took care of you as well as he did. Thank you for your patronage and we look forward to seeing you cruising around in your new Dodge Dart!

Zimmer Chrysler Dodge Jeep Ram responded

Dianne, thank you for your kind words and review! Your Journey is a sharp SUV and the color was a terrific choice! Deana is a fine sales consultant and we could not agree more with your opinions of her work! Thanks again!

Zimmer Chrysler Dodge Jeep Ram responded

Thank you very much for your kind words and your continued business! As you well know we strive her at Zimmer CDJR to offer the best deals, best service and treat you as you SHOULD be treated...with honesty and respect. We are thrilled to to hear you are happy with us and with your new vehicle!

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so very much for your kind words and review! Rich Zimmer does his best to ensure that our Body Shop is run at the highest professional level. We're thrilled to hear that you continue to come to our dealership for all of your vehicles needs and we thank you again for your business and compliments!

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so very much for your kind words! We pride ourselves on offering a family-friendly atmosphere to our clients and making everyone, young or older, both comfortable and happy! We thank you for your business and look forward to seeing you the next time you need anything else for your Jeep Commander!