Zimmer Chrysler Dodge Jeep Ram
Florence, KY
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Paying for hours they didn't work Took my PT Cruiser to this dealer to have various repairs done. They called me at 10:06 am to let me know there were other problems (figured they star Took my PT Cruiser to this dealer to have various repairs done. They called me at 10:06 am to let me know there were other problems (figured they started on my car maybe at 9:00am) I told them to fix it. At around 2:15 pm, they called and said my car was done (figured they actually got done around 2:00 pm) If my math is correct, that's a total of about 5 hours they worked on my car. I got charged for 8 hours labor. That's about $300 to much. I think it's sad that just because a book tells you how long it could take is the price I have to pay. What ever happened to the honest mechanic. Not happy about paying for time not worked. Tim Connett More
Ray was EXCELLENT!!! He was very friendly and genuine, he didn't try to BS us. Ray got us everything we asked for and more! He sat with us and went over every feature of our new Jeep until we felt comfortabl didn't try to BS us. Ray got us everything we asked for and more! He sat with us and went over every feature of our new Jeep until we felt comfortable. Everyone there was was very friendly and made my husband and feel very comfortable. If you need a car, call Ray he is the best we have ever dealt with! More
I had my new Chrysler 300 serviced for the 1 free oil change. It was supposed to only take 30 minutes, but it was around 50. I didn't notice until I left, but they had greasy hand-prints all over the do change. It was supposed to only take 30 minutes, but it was around 50. I didn't notice until I left, but they had greasy hand-prints all over the door, chrome and handle of my car. I am very picky about my cars, and did not appreciate that they didn't take the time to wipe this off. Also, while we were waiting, they started up a car in the showroom & we had to breath the exhaust. They opened the door ofcourse, but it was cold outside, so it didn't stay open long enough. There were people apologizing for starting the car, but that doesn't do anything for the headache I had. More
I chose Zimmer to do the collision repair on my 2011 Jeep Grand Cherokee after a deer ran into the side of my vehicle. The did an outstanding job and I couldn't be happier! Grand Cherokee after a deer ran into the side of my vehicle. The did an outstanding job and I couldn't be happier! More
They performed the work requested (lube, oil, and filter). They advised me that both of the driving lights (fog lights) were out and told me it would be 11.95 per light to replace them, never mention filter). They advised me that both of the driving lights (fog lights) were out and told me it would be 11.95 per light to replace them, never mentioned anything about labor. I told them no, that the Jeep was not even a year old and had a little over 10,000 miles on it, that I felt Chrysler should replace them. They agreed and scheduled an appointment to replace the fog lamp. I left the dealership and stopped to fill the gas tank. At this time I turned the fog lights on to check them myself because I thought it strange that both lights would be out at the same time. Well, quess what, both lights were working fine. This is my wife's Jeep and I don't drive it all that much except to have it serviced and to put gas in it for her. I left the gas station and returned to the dealership to advise them that the lights were working and to cancel the appointment. This type of service is unacceptable, this could of been someone who didn't know any better and went back to the dealer to have these lights replaced. They told me they were out, so who knows if they would admit to their mistake or charge someone for something that was not needed, let alone wasting mine or someone else's time to go back for something that wasn't needed. Makes me wonder now if they actually changed the oil and filter along with rotating the tires. Probably done with this dealership, will go somewhere else for service and would not recommend Zimmer to any one. This is not the first time I've had problems with Zimmer, but I'm sure it will be the last. More
I went to the service center today to get an oil change. When I came in the last time in August I was informed of a special that included four oil changes and two tire rotations. I thought it was a great de When I came in the last time in August I was informed of a special that included four oil changes and two tire rotations. I thought it was a great deal and decided to purchase it because I had just purchased a new jeep in April. When I went in today I was informed that I did not have any oil changes left. This was incorrect because I had only used one oil change and one tire rotation when I purchased the special. The employee went back and looked up my information and I am assuming he found the information because he did not come back out. When the car was finished the employee informed me that I had two oil changes left. I then asked about the tire rotations and he informed me I did not have any left. I only asked for an oil change today and asked him to go look it back up. We proceeded to the service center and he looked up my information and told me that they had rotated the tires today. I left very frustrated because this was not what I had asked for. I have called and have spoken with a manager who is going to do their best to fix the situation and I am appreciative however, every time I come to the service center I have an issue. This has left me with not wanting to return to this dealership in my future car purchases. More
Called to make an appointment to have a diagnostic test ran on my 2001 Chrysler Sebring. Came in last Tuesday at 9:00. Sat there for over 2 hours waiting to find out that they DID NOT have the correct "CAR ran on my 2001 Chrysler Sebring. Came in last Tuesday at 9:00. Sat there for over 2 hours waiting to find out that they DID NOT have the correct "CARD" to do the test. So without charging me, the service guy said they would try to find the card , we would reschedule an appointment, which we did. So today I showed up at 9:00 am again and this time it took 2 1/2 hours to come out to tell me that they really still did not know what was wrong with my vehicle only that FOR STARTERS I should have my plugs, wires,and a couple other things done that Still didn't guarantee it being fixed! Great, then they wanted to put ONLY factory parts to the tune of $700.00. NO THANKS, I called other dealerships in the Northern KY area and none of them quoted anything near that, next time I WILL do my homework on the place I take my car. And to add salt to injury I had to sit there 40 more minutes so that I could go home. More
My experience with choosing a Chrysler dealership in Cincinnati Oh. / Northern Ky. area. After visiting two dealerships I stopped at Zimmer Chrysler in Florence, it was a pleasant experience dealing wit Cincinnati Oh. / Northern Ky. area. After visiting two dealerships I stopped at Zimmer Chrysler in Florence, it was a pleasant experience dealing with Mr. Art Gailliot sales rep. who put together a fair offer for the 300 Chrysler that I wanted. I felt a good bit of trust for Art and sure enough we are now the proud owners of the most comfortable car that we have driven in the past 40 years. Regards, Randy Predit More
This was my first visit to this dealership. Dann & Adam were very friendly and guided me thru what I needed to do. They went out of their way to make my visit very pleasant--even escorting me to vario Adam were very friendly and guided me thru what I needed to do. They went out of their way to make my visit very pleasant--even escorting me to various places within the dealership. More
The staff at Zimmer is always very friendly and professional. We have been going there for many years and have been very satisfied with the quality of work they do and the timely manner in which th professional. We have been going there for many years and have been very satisfied with the quality of work they do and the timely manner in which they repair/service our vehicle. In fact we have been such satisfied customers that we recently purchased a new vehicle through their dealership. I would definitely recommend this dealership to my friends and family for both service and sales. More