Zimmer Chrysler Dodge Jeep Ram

Tire fiasco I made an appointment on Friday for 4 tires to be replaced on Monday morning, only 2 were available on arrival. The process took 8 hours. I'm not sure I made an appointment on Friday for 4 tires to be replaced on Monday morning, only 2 were available on arrival. The process took 8 hours. I'm not sure who made my appointment, but why was inventory not verified prior to service? At home, I discovered my spare had just been tossed in the trunk, not replaced in it's well. It was left for me-a 60 year old who had abdominal surgery last month-to do it myself. Not good service on this day. More

Best Salesperson in Northern KY! A few months ago I bought a new Jeep Wrangler from Diane Shelters at Zimmer Chrysler Jeep on Hwy 18 in Florence. I had not bought a car from a dealer A few months ago I bought a new Jeep Wrangler from Diane Shelters at Zimmer Chrysler Jeep on Hwy 18 in Florence. I had not bought a car from a dealer in many, many years and was a bit apprehensive at the prospect of the 'haggling' and back and forth with the salesperson. I was so surprised by my interaction with Diane. She was knowledgeable, friendly and very helpful. I never felt pressured or that she trying to push me into something other than what I wanted. My purchase of a Jeep Wrangler was one of the most fun things that I have done in a long time. I would recommend Diane Shelters to anyone looking for a new vehicle. More

Sold a truck out from underneath me. I stopped in to buy a truck. Even offered a down payment. OI was told I had the truck. I came in to pick up the truck and was told it was sold. Nothin I stopped in to buy a truck. Even offered a down payment. OI was told I had the truck. I came in to pick up the truck and was told it was sold. Nothing was done or evened offered to correct the situation. A poor way to treat a customer. I had been warned about Zimmer. I will never recommend Zimmer yo anyone. More

Saturday 3/28/15 service The service experience at this dealership has always been of the highest quality, from the work order write up to the waiting area, the explanation of The service experience at this dealership has always been of the highest quality, from the work order write up to the waiting area, the explanation of the work needed to be performed and being checked out! A very honest and customer friendly experience! More

Great Experience My wife and I bought our 2012 Jeep Wrangler Unlimited Sahara at Zimmer. We had a great sales experience and we have had great service experience. We My wife and I bought our 2012 Jeep Wrangler Unlimited Sahara at Zimmer. We had a great sales experience and we have had great service experience. We have had a couple of recalls which were taken care of as well as other services. Lee Fogel was awesome to deal with. He helped us coordinate the service and made sure it was to our satisfaction. More

Awesome service! Adam Ledford in Service is doing an AWESOME JOB and has been absolutely wonderful to me and my husband, even in a really frustrating and bad situation Adam Ledford in Service is doing an AWESOME JOB and has been absolutely wonderful to me and my husband, even in a really frustrating and bad situation. the back end of this dealership is great support to the excellent experience we enjoyed via the front end. More

A very pleasant experience for sure This was my first visit to Zimmer Butch in parts was very nice Jason B in service was fantastic I'll be back for any Jeep service needs in the future. This was my first visit to Zimmer Butch in parts was very nice Jason B in service was fantastic I'll be back for any Jeep service needs in the future. More

Go Zimmer for the best in Sales and Service 5 star for sure. We bought a used jeep and had a very minor problem I thought needed taking care of. And we have never been treated in all our years of buying cars ( b We bought a used jeep and had a very minor problem I thought needed taking care of. And we have never been treated in all our years of buying cars ( been driving over 60 yrs ) as well as these folks from the top down have treated us. They assured us that no mater how major or miner a problem that it would be fixed before our ownership took over. And they have done just that. Zimmer is now our Dealer and service when it comes to our cars. And a great follow up was done by letter from Catherine Zimmer. NOTE below when asking Optional service question this was a first time at Zimmer and it won't be our last. ( that's why not at all was checked ) More

Exceptional This was my first purchase with this dealer. They bent over backwards to make sure I got the car that I wanted at a price I could afford. No where has This was my first purchase with this dealer. They bent over backwards to make sure I got the car that I wanted at a price I could afford. No where has it ever been like this. I was referred by my boyfriend who had also just bought a car from them with an experience just like mine. More

Exceptional Customer Service (and support!) To make a very long story short, my Dad (almost 80 years old) was traveling alone from Michigan to Florida in a brand new Jeep and his car stopped wor To make a very long story short, my Dad (almost 80 years old) was traveling alone from Michigan to Florida in a brand new Jeep and his car stopped working in Florence, right off of I-75. After being towed to Zimmer Chrysler, I made a few phone calls from Michigan to advocate from my Dad, and Mr. John Zimmer immediately responded to my phone call and met with my Dad as soon as he arrived at the dealership. He, along with his service manager, helped detect the problem and got my Dad back on the road. He called me after my Dad left to let me know he was back on the road and treated me as if I were family. IF I lived a little closer to Kentucky, I would buy ALL my Chrysler/Jeep cars from John Zimmer at Zimmer Chrysler. I was truly overwhelmed by the kindness and A++ customer service and support. Thank you, Mr. Zimmer! You were my guardian angel during this very anxious time. Bless you, Annherst Boettcher Kreitz More