Zimmer Chrysler Dodge Jeep Ram

Awesome service! Adam Ledford in Service is doing an AWESOME JOB and has been absolutely wonderful to me and my husband, even in a really frustrating and bad situation Adam Ledford in Service is doing an AWESOME JOB and has been absolutely wonderful to me and my husband, even in a really frustrating and bad situation. the back end of this dealership is great support to the excellent experience we enjoyed via the front end. More

A very pleasant experience for sure This was my first visit to Zimmer Butch in parts was very nice Jason B in service was fantastic I'll be back for any Jeep service needs in the future. This was my first visit to Zimmer Butch in parts was very nice Jason B in service was fantastic I'll be back for any Jeep service needs in the future. More

Go Zimmer for the best in Sales and Service 5 star for sure. We bought a used jeep and had a very minor problem I thought needed taking care of. And we have never been treated in all our years of buying cars ( b We bought a used jeep and had a very minor problem I thought needed taking care of. And we have never been treated in all our years of buying cars ( been driving over 60 yrs ) as well as these folks from the top down have treated us. They assured us that no mater how major or miner a problem that it would be fixed before our ownership took over. And they have done just that. Zimmer is now our Dealer and service when it comes to our cars. And a great follow up was done by letter from Catherine Zimmer. NOTE below when asking Optional service question this was a first time at Zimmer and it won't be our last. ( that's why not at all was checked ) More

Exceptional This was my first purchase with this dealer. They bent over backwards to make sure I got the car that I wanted at a price I could afford. No where has This was my first purchase with this dealer. They bent over backwards to make sure I got the car that I wanted at a price I could afford. No where has it ever been like this. I was referred by my boyfriend who had also just bought a car from them with an experience just like mine. More

Exceptional Customer Service (and support!) To make a very long story short, my Dad (almost 80 years old) was traveling alone from Michigan to Florida in a brand new Jeep and his car stopped wor To make a very long story short, my Dad (almost 80 years old) was traveling alone from Michigan to Florida in a brand new Jeep and his car stopped working in Florence, right off of I-75. After being towed to Zimmer Chrysler, I made a few phone calls from Michigan to advocate from my Dad, and Mr. John Zimmer immediately responded to my phone call and met with my Dad as soon as he arrived at the dealership. He, along with his service manager, helped detect the problem and got my Dad back on the road. He called me after my Dad left to let me know he was back on the road and treated me as if I were family. IF I lived a little closer to Kentucky, I would buy ALL my Chrysler/Jeep cars from John Zimmer at Zimmer Chrysler. I was truly overwhelmed by the kindness and A++ customer service and support. Thank you, Mr. Zimmer! You were my guardian angel during this very anxious time. Bless you, Annherst Boettcher Kreitz More

A Breath of Fresh Air! I want to pass along my fantastic experience with Diane Shelters at Zimmer Motors. She was absolutely terrific during my search for a Jeep Wrangler Un I want to pass along my fantastic experience with Diane Shelters at Zimmer Motors. She was absolutely terrific during my search for a Jeep Wrangler Unlimited during the last couple of months. For the first time in my buying process, I found a salesperson that was far more interested in getting me exactly what I wanted rather than pushing unwanted items or attempting to make a quick sale with silly gimmicks, which is something I encountered at competing dealers. Diane was honest, upfront, patient and gave me the exact vehicle that I've spent countless hours researching and looking forward to…and she delivered it two days sooner than I expected. A special thank you to Diane and the Zimmer Motors family for making my vehicle buying process very different from "the norm." My experience was not just hassle-free but a breath of fresh air. It's much appreciated. More

Dennis is the best! We purchased two Jeep Wranglers from this location. Everyone was friendly and helpful. Dennis was a big help in determining what vehicle to go with. T We purchased two Jeep Wranglers from this location. Everyone was friendly and helpful. Dennis was a big help in determining what vehicle to go with. This location works well as a team and help each other out as well. Nice atmosphere. More

Worth my time and drive After dry runs to other dealers offering cars online which then weren't on the lot when I arrived, I called Zimmer Motors inquiring about one they had After dry runs to other dealers offering cars online which then weren't on the lot when I arrived, I called Zimmer Motors inquiring about one they had online. They immediately followed up, assured me the car was there and it was there when I arrived after a 2 1/2 hour drive to Florence. Bill Bennett was up front, friendly and had all things in readiness when I came, even coming in on his day off to handle things. While we were signing papers on our Caravan, the sales manager called the finance office giving us a decrease in our interest rate! The sales manager also provided us with slush mats for our new Caravan. I am so grateful for the service and care shown to us. By the way, the whole process took less than a hour to complete. More

Overall great experience purchasing a vehicle. I had been looking for a nice used minivan for a while and found just what I wanted online at Zimmer. I contacted Lee Fogel, as we have known Lee for I had been looking for a nice used minivan for a while and found just what I wanted online at Zimmer. I contacted Lee Fogel, as we have known Lee for many years. Lee took his time to show us the van, test drive the van, and explain the entire purchase/trade in process to us. He worked with Diane as our sales person, we all agreed on price, trade in value of our trade and it was by far the easiest purchase of a vehicle we have ever made. We feel we got exactly what we wanted at a fair price, and they have kept their word on getting a minor blemish repaired, the service department was friendly and fast. I would highly recommend this dealership for purchase and service. We will be back the next time we need a vehicle. Thank you Zimmer! More

Paying for hours they didn't work Took my PT Cruiser to this dealer to have various repairs done. They called me at 10:06 am to let me know there were other problems (figured they star Took my PT Cruiser to this dealer to have various repairs done. They called me at 10:06 am to let me know there were other problems (figured they started on my car maybe at 9:00am) I told them to fix it. At around 2:15 pm, they called and said my car was done (figured they actually got done around 2:00 pm) If my math is correct, that's a total of about 5 hours they worked on my car. I got charged for 8 hours labor. That's about $300 to much. I think it's sad that just because a book tells you how long it could take is the price I have to pay. What ever happened to the honest mechanic. Not happy about paying for time not worked. Tim Connett More