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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
723 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 723 reviews

August 04, 2015

Service Tech Bill Grau Enjoyed working with Bill and he kept me informed on the status of the work. Picked up car today and the rear end noise was gone. As far as the pai More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Grau
Aug 11, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

We are glad to hear that your repairs were done in a timely and professional manner, Dale! Bill is a terrific member of our Service team and we will pass along your kind words. As for the paint issue...is that something Bill needs to follow up with you on? Again, we thank you for your business and for your review.

July 24, 2015

Recall fixes and other repairs We had excellent service and in a timely manner. Our truck is a fleet truck for Arteno's Advanced Irrigation and see a lot of hard work, now the driv More

by Artneos Irrigation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Lee, Dave Barhorst, Bill Grau
Aug 11, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

Outstanding! We are glad to hear that we have your truck taken care of. We know that you work all three of your RAM trucks hard and we are happy to keep your fleet on the road. Thank you for taking the time to let us know how we are doing.

July 20, 2015

Thank you Lee and Mrs. Zimmer! I have bought several vehicles from this dealership over the years. My last 5 vehicles have been Chrysler products. I recently bought a brand new Ra More

by colecole
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Fogel, Tim Hicks
Aug 11, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

We sincerely appreciate you letting us know that we did not meet your expectation, sir, and we are grateful for the opportunity to make things right. We all have an 'off day' and we sincerely apologize that we had one on your day spent with us. As for Mr. Fogel we will pass along your very thoughtful compliments to ownership. He is a valued member of our team and he takes his job very seriously. Our thanks again for giving us a 2nd chance to get you taken care of and we look forward to taking care of you and your RAM truck in the future.

July 03, 2015

a pleasure` Excellent friendly service, no pressure sale, bent over backwards to locate the vehicle I wanted. Even the dealership owner came out to greet me and More

by dpatmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Fogel, Tony Fritsch
Jul 20, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you Pat for your patronage and your kind words! We are thrilled to hear that you are happy with your new Jeep. It was a real pleasure working with you and we look forward to taking care of you for years to come.

June 11, 2015

Battery replacement Have been a customer here since 1988. Have bought several new and used cars. Bought two the same day. Service depart has always been great, however $4 More

by JimV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Grau.
Jun 12, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for Jim for your repeated patronage and long-time business. We sincerely appreciate you being a part of our family for over 25 years! The labor price for battery removal also includes the hazardous materials waste disposal fee, sir. We also do have to pay our techs and, while the price may seem a tad high, we do our best to stay competitive with our shop rates. If you would like to voice your concerns in person please come by and ask to speak with our GM, Matt Cattran, about you recent bill. Thank you again for your business and for letting us know how we are doing.

April 29, 2015

Pre-Owned BMW 335i and others After a phenomenal experience with the sales team at Zimmer, I would highly recommend this dealership. My story and history with Zimmer goes back a More

by Chris Burns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fritsch
Jun 12, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

Mr. Burns we sincerely appreciate you taking the time to share with us your thoughts about our dealership. It's a real pleasure having you as a long-time client (and eternal Mopar fan!) and we enjoy seeing you every time you stop in. Our thanks to you for your continued patronage and kind words, sir. And we cannot wait to see you get your '74 Charger back on the road!

April 27, 2015

Tire fiasco I made an appointment on Friday for 4 tires to be replaced on Monday morning, only 2 were available on arrival. The process took 8 hours. I'm not sure More

by DonnaH.
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Sears, Michelle Thomes
Apr 28, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

Donna, we are very sorry to hear that your recent Service experience was clearly unsatisfactory. I will have our Service Manager reach out to you this week and see what we can do to put you at ease for any future visit and apologize for your recent service. His name is Rob Mardis. Our thanks for bringing this to our attention, ma'am. We look forward to taking far better care of you in the future and, again, our sincerest apologies for the length of your stay and for the spare not being replaced as it should have been.

April 22, 2015

Best Salesperson in Northern KY! A few months ago I bought a new Jeep Wrangler from Diane Shelters at Zimmer Chrysler Jeep on Hwy 18 in Florence. I had not bought a car from a dealer More

by JeepSter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

This is wonderful to hear! Indeed Diane is a splendid team member and hard worker for our customers. Thank you for letting us know that we met and exceeded your expectations. We believe that buying a car should be fun but also without fear and trepidation. It's good to hear that we succeeded doing just that for you. Summer is coming so get out on the trails and enjoy your Jeep Wrangler!

April 12, 2015

Sold a truck out from underneath me. I stopped in to buy a truck. Even offered a down payment. OI was told I had the truck. I came in to pick up the truck and was told it was sold. Nothin More

by john
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Groeschen
Apr 29, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

We have been speaking for the past week or so, sir, and we have done our best to explain the nature of your situation. As stated, we would welcome the chance to see what we can do for you within the parameters we currently have. Both myself and our Used Car manager, Billy Willet, are looking forward to seeing you again soon. We will do our very best for you!

May 05, 2015 -

john responded

Mr. Fogel, I attempted to contact Mr. Willet, as you requested. I left a message on his voice mail last Friday. He has not attempted to contact me. Your words are somewhat hollow. You still haven't explained what you are going to do to get me back as a customer.

April 02, 2015

Saturday 3/28/15 service The service experience at this dealership has always been of the highest quality, from the work order write up to the waiting area, the explanation of More

by rolando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Grau
Apr 23, 2015 -

Zimmer Chrysler Dodge Jeep Ram responded

Outstanding! We love to hear from our customers that our Service team is taking care of you. Thank you for the kind words and for your continued patronage to our Service department.

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