Zimmer Chrysler Dodge Jeep Ram

highway breakdown While traveling home (200 miles from home) we had an alternator go out while traveling down the highway. Roadside assistance towed it to this dealer s While traveling home (200 miles from home) we had an alternator go out while traveling down the highway. Roadside assistance towed it to this dealer sunday afternoon. First thing monday morning we called and spoke with the service department and explained our situation. The service department fit us in their busy schedule and had us back on the road shortly after lunch monday. Being a master technician and managing and owning shops myself i know busy things can be. Thanks for getting us back on the road and being so courteous. I highly reccomend you guys ! More

Satisfaction In the 6 years I have owned my vehicle and brought it in for minor services and two major services, I have never had a negative experience. All of the In the 6 years I have owned my vehicle and brought it in for minor services and two major services, I have never had a negative experience. All of the service advisors I have dealt with(R.C. Lucas, Tim Hicks, Brian Maegly, Leslie Alexander, Jason Brooks, Keith Rigsby, Robert Mardis, Charlene Prescot, William Dean, Bill Grau, Adam Ledford and Rich Zimmer in the body shop) have been most polite, courteous and helpful. While I have never dealt with your mechanics(your policy doesn't allow) I can honestly say I have never found the need to complain about their work. More

Service Tech Bill Grau Enjoyed working with Bill and he kept me informed on the status of the work. Picked up car today and the rear end noise was gone. As far as the pai Enjoyed working with Bill and he kept me informed on the status of the work. Picked up car today and the rear end noise was gone. As far as the paint issue?????? Thanks Bill! More

Recall fixes and other repairs We had excellent service and in a timely manner. Our truck is a fleet truck for Arteno's Advanced Irrigation and see a lot of hard work, now the driv We had excellent service and in a timely manner. Our truck is a fleet truck for Arteno's Advanced Irrigation and see a lot of hard work, now the drivers say the truck hasn't ever driven better. The alignment job is excellent!! Many odds and ends were also taken care of for us. Thank you! More

Thank you Lee and Mrs. Zimmer! I have bought several vehicles from this dealership over the years. My last 5 vehicles have been Chrysler products. I recently bought a brand new Ra I have bought several vehicles from this dealership over the years. My last 5 vehicles have been Chrysler products. I recently bought a brand new Ram 1500 Big Horn. I have had nothing but trouble with the vehicle from the window not working to the fuel pump going out and it doesn't even have 4,000 miles on it yet. Things happen and I understand that, however the customer service in the service department is horrible. You have to go to battle with them everytime to get a loaner vehicle while your brand new truck valued at $46,000 sits in the shop. They are less than helpful and to the point of being rude. When you spend this kind of money and the truck is in the shop all the time you would at least expect to get a loaner vehicle, well not so much according to the service person I dealt with. He stated, "I don't think we can do that." Last time I buy from this place again. If you expect to get taken care of by Zimmer Motors when there is a problem I hope you like disappointment. Update: Lee Fogel got a hold of me over my issues. To say he took care of the problem would be an understatement. Mr. Fogel is extremely professional, listened to my concerns, and took care of the problem. Very helpful and customer focused. If I owned a business he would be the first person I would hire. Thank you Lee for all the help and Mrs. Zimmer! More

a pleasure` Excellent friendly service, no pressure sale, bent over backwards to locate the vehicle I wanted. Even the dealership owner came out to greet me and Excellent friendly service, no pressure sale, bent over backwards to locate the vehicle I wanted. Even the dealership owner came out to greet me and thank me for my business. THANKS! More

Battery replacement Have been a customer here since 1988. Have bought several new and used cars. Bought two the same day. Service depart has always been great, however $4 Have been a customer here since 1988. Have bought several new and used cars. Bought two the same day. Service depart has always been great, however $49.00 to remove and replace easily accessible battery in trunk of Chrysler 300 seems excessive. Although I didn't work with Tim Hicks this Time he has always been exceptional to work with. More

Pre-Owned BMW 335i and others After a phenomenal experience with the sales team at Zimmer, I would highly recommend this dealership. My story and history with Zimmer goes back a After a phenomenal experience with the sales team at Zimmer, I would highly recommend this dealership. My story and history with Zimmer goes back a few years, to when Tony Fritch worked in the parts department. My 05 Grand Cherokee starter failed and Tony found a replacement quickly and I was able to install that night. A few months later it failed again and Tony hunted all over KY to find one in stock. He did and by the time I finished work and headed over to Zimmer, he had got it back to the showroom for me. This service was above what I had ever expected. Fast forward a few years and my other 05 Grand Cherokee started to have the same issue. Tony again was able to locate the part and I was back on the road the same day. Shortly after that Tony moved to sales and we bought our Patriot new off the lot (with another sales person). Things didn't go as planned, but, the sales and service departments did everything they could to make things right. So the following year I bought my pre-owned BMW from them. As with all pre-owned cars, there is always the chance of issues and sure enough that night, the water pump failed with no warning (common fault on 335i). Tony drove out to us and waited at the side of the road in 90 degree heat, with the car for over 3 hours for it to be recovered to a specialist shop that deals with BMWs. The water pump was replaced and all was good. This year we bought another pre-owned Grand Cherokee from Zimmer (tony again was our salesman) and my wife fell in love with the car and we have not been disappointed. Its just what she wanted. Now 9 months later, my water pump developed a leak due to a crack in the housing (again fairly common). A quick call to Tony to confirm the shop name and contact and I was able to arrange to drop off my car and have it repaired under warranty. I am so happy that not only Zimmer, but it appears the workshops they partner with, have the highest morals and standards. I would recommend Zimmer CDJR to absolutely everyone More

Tire fiasco I made an appointment on Friday for 4 tires to be replaced on Monday morning, only 2 were available on arrival. The process took 8 hours. I'm not sure I made an appointment on Friday for 4 tires to be replaced on Monday morning, only 2 were available on arrival. The process took 8 hours. I'm not sure who made my appointment, but why was inventory not verified prior to service? At home, I discovered my spare had just been tossed in the trunk, not replaced in it's well. It was left for me-a 60 year old who had abdominal surgery last month-to do it myself. Not good service on this day. More