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Zimmer Chrysler Dodge Jeep Ram
Florence, KY
723 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 723 reviews
December 27, 2016
Perfect car buying experience We found the used car we wanted at Zimmer and drove 250 miles to get it. The sales reps - Dan and Bryan - were very helpful, the car was all that we We found the used car we wanted at Zimmer and drove 250 miles to get it. The sales reps - Dan and Bryan - were very helpful, the car was all that we hoped it would be, and we left as happy customers! Tony in the financial department was great to work with. More
by Craig W
Employees Worked With
Tony Fritsch, Bryan Marsh, Dan Whitis
December 23, 2016
A very good buying experience My experience with purchasing a new vehicle at Zimmer was excellent! Michael Garrison found the exact vehicle I wanted with all of the options I was l My experience with purchasing a new vehicle at Zimmer was excellent! Michael Garrison found the exact vehicle I wanted with all of the options I was looking for and with the exterior and interior colors I like. I felt he truly cared throughout the entire process, even after the sale.. I was very pleased with the entire experience. More
by Keep_The_Light_On
Employees Worked With
Michael Garrison, Victor Hodge
December 08, 2016
Really stepped up to make everything right After working with Tony the finance person we came to an agreement that was good for all involved. I can't believe how much they care about customer s After working with Tony the finance person we came to an agreement that was good for all involved. I can't believe how much they care about customer service. Great place to buy a car More
by Chester
Employees Worked With
Tony Fritsch
October 26, 2016
Great New Car Purchase Jeff Henderson and the entire team made what could have been a poor experience great!! They really do everything to make the customer experience grea Jeff Henderson and the entire team made what could have been a poor experience great!! They really do everything to make the customer experience great. I would recommend them to anyone! More
by JPMurphy
Employees Worked With
Jim Marsh, Jeff Henderson, Victor Hodge
October 17, 2016
Great Service I bought a brand new Challenger with the Shaker package. It wasn't my first choice financially speaking. My sales rep ( Troy Hoffman) did everything h I bought a brand new Challenger with the Shaker package. It wasn't my first choice financially speaking. My sales rep ( Troy Hoffman) did everything he could to find me something else that I liked. After it was all said and done, Troy went out of his way and got me in the Shaker with a payment I could afford. The entire team was super nice and Troy was fantastic. The team was not pushy. I will be back to see Troy and the Zimmer team going forward for all of my driving needs! ( the wife wants a Jeep!!) More
by woodychris
Employees Worked With
Jim Marsh, Troy Hoffman
August 25, 2016
Great customer service! I purchased a Dodge Charger in August of 2015. Falicia was an amazing sales person. Not over bearing and very helpful in finding what I wanted. In Jul I purchased a Dodge Charger in August of 2015. Falicia was an amazing sales person. Not over bearing and very helpful in finding what I wanted. In July of 2016 I had a flat tire and couldn't get my tires off because I had no key to remove the wheel locks. I called the dealership and couldn't believe that I got a hold of John Zimmer. He apologized and came out to my house on a Sunday afternoon to change out the locks. Now that kind of customer service is rare these days! My husband bought a car in July of 2016 from Kerry Nissan. Decided he didn't like it within 3 weeks. We went back to the dealership to try and trade up. They were not accommodating in any way. Today we went to Zimmer to see if we could strike a deal with them. We left with what we wanted at the payment we wanted. Everyone we've dealt with on both occasions were pleasant and accommodating. We will definitely do business with Zimmer in the future and I would highly recommend this dealership to others. More
by AJIMENEZ
Employees Worked With
John Zimmer, Michael Garrison, Dan Campbell
August 15, 2016
Uncompromising new policy for service I live out of the area, but have bought 3 cars from this dealership. Up until recently have had good dealings with the service department. New polic I live out of the area, but have bought 3 cars from this dealership. Up until recently have had good dealings with the service department. New policy has made me change my mind. If they can not service your vehicle when there is a problem until it is scheduled on their timeline then I no longer need to buy from them. If they can't take care of a customer who lives a distance away but has always done business with them I need to find a new dealership. If you can not take care of your regular customers you have grown to big to give dependable service. I stood by you when you lost your dealership, maybe you should remember that when you start losing customers. More
by Unhappylady
Employees Worked With
Don't remember
August 03, 2016
Professional, courteous and great communication Purchased a 2010 Mustang GT that was a Trade In. Worked with Troy Hoffman. He was pleasant and courteous and followed through with all the things need Purchased a 2010 Mustang GT that was a Trade In. Worked with Troy Hoffman. He was pleasant and courteous and followed through with all the things needed to purchase the vehicle. They worked well with coming down on the price of the vehicle. It was cleaned a prepped and all paperwork taken care of. It was a pleasant experience and I would recommend them. More
by pavillion
Employees Worked With
Troy Hoffman
July 31, 2016
Worst experience ever! My car stalled out early Saturday morning and ran into a curb.(Which is common for my car after doing some online research) I brought it into the serv My car stalled out early Saturday morning and ran into a curb.(Which is common for my car after doing some online research) I brought it into the service department and the 1st thing said to me was "We can't get you in today" No concern for my family and I whatsoever! So after being forced into an argument they decide to check my vehicle out. I ask to go home and both employees are tying like preschoolers trying to figure out how to get me a loaner car. After 15mins I tell them to give me my licence,cc and insurance back and not to worry about it.They bring me my car 15 minutes later,say there is nothing wrong with it and expect my family and I to drive it! So fast forward to the sales manager. This is the person that told me just few months prior "If you purchase a new car,you won't have nothing to worry about for years to come." I tell him what's going on while trying to also show him the reviews of other people in the area with the same problem basically tells me the same thing. Nothing wrong with it.It's now Sunday morning I have a brand new car I'm scared to drive anywhere and I just put the plates on 2 week's ago. This is the real Zimmer experience. Buyer beware,they only care about themselves. Hopefully posting this will save someone's life because I know I'm scared for my family and mine.. More
by Amy Kennedy
Employees Worked With
I don't know the name of the man at the service counter. He was more focused on arguing with me and getting me out of the way than being professional at all.
July 30, 2016
Poor sales Dept We did sale contract and got approval on loan. When I went to sign final paperwork they tried to up the price without telling me. Upon asking why wron We did sale contract and got approval on loan. When I went to sign final paperwork they tried to up the price without telling me. Upon asking why wrong price on final documents they stated they misquoted the price. They said price was on different jeep. They called owner and he said no he's not losing 2500 on a car even though there was a sales agreement and papers already sent to loan company on lower price. I left and brought jeep at trusted dealership in Nichlosville ky instead. More
by Marlena4
Employees Worked With
John Zimmer, Tony Fritsch
