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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
729 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 729 reviews

May 20, 2017

³no hassle Cam did a great job, nice pleasant had one little issue, his fault as well as mine. Will send my daughter to Zimmer when she is ready to buy a car. More

by Cindy555
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Marsh, Victor Hodge, Cam Joy
May 22, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Cindy, thank you very much for taking the time to give us your five-star review! Both Cameron and Jim appreciated hearing your kind words and we are glad that we earned your business now and in the future!

May 17, 2017

Excellent communication and coordination! I wanted half doors for my 2 dr Jeep. Corresponded at length via email w/ Lee, who coordinated the necessary parts list with Barry. One 5 minute cal More

by JK for Play
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Fogel, Barry Greber
May 17, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you sir for your five-star review! Our staff from top to bottom does their best and we are glad that they met your expectations. Enjoy the summer months even more once you get your half doors on...no trail to steep or deep!

May 14, 2017

Great Experience After 2 years of searching for my new Jeep, I experienced a respectful, honest and knowledgeable sales staff. My purchase began with Sandy and Interne More

by LuvnJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fritsch, Bryan Marsh, Charlie Bisang
May 31, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for letting us know how we treated you from start to finish! Sandy and our internet team do their best to get you what you need right away. And all three men you mentioned have been with us for many years and know how to make things as smooth and easy as possible. Our thanks to you for your business and for your five-star review!

May 07, 2017

A Great Car Buying Experience I am very pleased with the 2017 Jeep Compass that Vince Vlaisavich and the sales staff at Zimmer Motors helped me find and finance. I'm not very exper More

by PadreNorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zimmer, Tony Fritsch, Vince Vlaisavich
May 08, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for your five-star review and for the opportunity to earn your business! Vince and our staff were pleased to hear that they met your expectations. We do our best to make sure things go smooth and clear with any sale. Enjoy your new Compass and we will see ya on the trails!

May 03, 2017

Great Experience Cameron is very helpful and personable, no stress and no pressure involved! This is the second vehicle we have purchased from both the dealership and More

by schuckbab
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cam Joy
May 03, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for your kind review and repeat business! Cameron is indeed a fine member of our staff and it comes as no surprise that he took great care of you! We sincerely appreciate hearing from you and congratulations on your 2nd vehicle from us at Zimmer CDJR!

May 02, 2017

Friendly, fast and helped me get in a safe car. I would use them again and after I build up my credit I am going back. Spoke with Tyler Martin and got my picture taken for the web site by Lee! G More

by Zjnja5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Fogel, Tyler Martin
May 02, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you very much for your business and for coming to see us! We are pleased to hear that our staff took good care of you and we look forward to seeing you for years to come!

March 27, 2017

Best Customer Service Everyone at the Zimmer is excellent to work with. Service is incredible get you in and out, also was able to work it in around my work schedule. I wil More

by Alex 50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Fogel, Bill Grau
Mar 27, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Alex, for your five-star review! We are thrilled to hear that both Bill and Lee took care of you just as you expected. Our Service department does their very best to make sure things are smooth and pleasant. Have a good day and we look forward to taking care of you for years to come!

March 04, 2017

Ripoff and Condescending Terrible experience with their service department. We took our Wrangler to have an oil change and the parking brake re-fixed. We took it there a whi More

by Ebriannewman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Asbury
Mar 27, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

We are very sorry to hear that your Service experience with our dealership did not meet your expectations. The price for your oil change is for synthetic oil which we are mandated by FCA to use in our dealership. Hence the higher cost versus oil change shops that use conventional oil. If you price Midas, Jiffy and other company's synthetic oil change cost you will see our price is respectable. Vehicles that require more than 5 quarts of oil are charged for the extra oil. This is stated both online and on our worksheets. As for your oil change package(s) being expired these were purchased through FCA and, indeed, FCA keeps a digital record of this under your information in any FCA dealer's computer system. In closing, if you ever feel that our staff is rude or condescending at any time please bring it up to us ASAP. The last thing we want is for any client to leave without the opportunity to address their concerns right away. Thank you for your review and we look forward to the opportunity to earn your business again in the future.

March 01, 2017

Wonderful Experience The staff at Zimmer Chrysler were amazing, especially our salesman Johnny Groeschen! After having a terrible experience at the local Honda dealership More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fritsch, Dan Whitis, Johnny Groeschen
Mar 02, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for coming to see us and letting our staff earn your trust and business! We appreciate you taking the time to let us know how, Johnny, Dan, and Tony took care of you. We know you will enjoy your new minivan and we look forward to seeing you for years to come!

February 26, 2017

Gave us false pricing Only because there is no zero star option. We were given an out the door price prior to making a 40 minute drive each way to the dealer to buy the car More

by AlW
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Dan Whitis
Feb 27, 2017 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for your review. While we are very sorry to hear that you felt you were not given the pricing asked for. However, we did stay in contact with your spouse via text and phone and you both did decide to come see us even though the price you initially asked for we could not match. We did our best to get to that price point but could not and Dan did explain that in his call to you. As we understand it you had shopped at four other dealerships prior to coming to see us and perhaps there was some confusion regarding the prices you thought we had prepared for you. If there was anything lost in translation at all we certainly do apologize but, as stated, we went thru our text and phone logs and made sure to the best of our ability to see if there was a problem we had caused.

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