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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
722 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 722 reviews

November 17, 2023

Nobody reached out to me. When I called, the salesman couldn’t answer my question. More

by Steve
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember his name
Nov 20, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We're sorry to hear about the lack of follow-up and the inconvenience caused during your call. This doesn't reflect the level of service we aim to provide. Your feedback is valuable, and I assure you we'll address this issue internally to ensure better communication and more knowledgeable assistance in the future. If you're willing to give us another chance, we'd love to make things right. Please reach out to Lorenzo Serrano lserrano@zimmermotors.com. Thank you.

November 07, 2023

Verry good process. Good service. No issues. Would consider buyer there again in the future. More

by Bantakimberly
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Marsh, Evan Thompson
Nov 08, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for taking the time to leave feedback with us! We hope to see you in the future!

October 13, 2023

Poor communication, they do not return calls nor keep the customer informed about their vehicle repair More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short, Stephanie Moliqueq
Oct 16, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We greatly value your buisness and want to make sure that you are completely satisfied with everything we do. In the event that you have any questions or concerns, please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com. Thank you.

Oct 16, 2023 -

Debbie responded

The diagnosis was incorrect as well

October 03, 2023

Part of my car was under warranty. Haven’t got it for months. I would hope that they would’ve went another way to see if I could get one. Still waiting. More

by mvoskuhl55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short
Oct 04, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

For any questions you may have, mvoskuhl55, please reach out to Lorenzo Serrano lserrano@zimmermotors.com. Thank you.

September 30, 2023

Nice clean environment. Friendly sales staff. The service advisor was nice. Waited two hours for an oil change. More

by markdonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short
Oct 04, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We appreciate your feedback and rating, Mark!

September 18, 2023

Over the weekend, my wife and I bought a new 2023 Chrysler Pacific Road Tripper. Nick O'Brien was our salesman. Nick was knowledgeable and extremely helpful in negotiating the various aspects of thi More

by colk8f90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krista Thompson outstanding five stars, Nick O'Brien, Christina Cain
Sep 19, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your fantastic experience with us, and congratulations on your new 2023 Chrysler Pacific Road Tripper! We are thrilled to hear that Nick O'Brien and Krista provided you with exceptional service throughout the purchasing process.

September 15, 2023

Third visit for basic maintenance service. Each service visit has been pleasant. Waited for service at the showroom. More

by pwrdiv
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Sep 18, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for the review. We look forward to seeing you again!

September 09, 2023

I came in to get an oil change and tire rotation. After waiting 1 hour and a half I went to check on things and my oil change was not even started yet, due to not having my oil filter. So my oil chan More

by Jeff Pasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short
Sep 11, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Jeff, thank you for sharing your recent experience with us, and we appreciate your patience during your visit. We sincerely apologize for the inconvenience you faced with the extended wait time for your oil change and tire rotation. We are grateful for your understanding and your willingness to give us another opportunity to serve you. Our team is committed to providing excellent service to all our customers, and we will use your feedback to improve our processes to ensure that such delays are minimized in the future.

August 30, 2023

Great Price! Honored their Listed Deal - Rare these days. I give them A++ for Professional Courtesy & Value for your dollar. More

by Jim Best
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Willett, Jim Marsh, Evan Thompson
Sep 01, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thanks so much for taking the time to leave us a review! We're so happy to hear you had a great experience with us.

August 24, 2023

Great Service! Friendly and knowledgeable. Fixed my Jeep in just a day’s time. Texted me every step of the way. More

by marshasmallwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Scott Wehrle, Stephanie Moliqueq
Aug 25, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We love what we do, which means that we care about every car and every customer. Thanks for leaving the review!

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