Zimmer Chrysler Dodge Jeep Ram

Poor. March 13 we brought the car in right before close because smoke was rolling out from under the hood. The AC had been making noises prior to that and March 13 we brought the car in right before close because smoke was rolling out from under the hood. The AC had been making noises prior to that and this information was passed on to your shop. We appreciated the fact that we were able to drop the car off without notice and we felt like we were going to be taken care of. March 15 we were told they ordered the wrong compressor and they should have the correct one on Monday, March 18. Monday March 18 the car was ready and we picked it up. That week I started to notice small drops of coolant in our driveway. So the car was taken back in on April 5th and they said “the fluid is from when they changed the compressor and it was just a pool built up on the drip tray. No leaks and the AC is fine.” However the AC is still making the same noise as it was before the smoke incident. So now a couple weeks later the AC stops cooling and the vehicle is taken in again on April 30th. This time they tell us the AC leak was there before the compressor change out and now we also have a radiator leak. What a chain of events. I have nothing good to say about your service department. You have wasted soo much of our time and have provide unacceptable service. I strongly feel that the radiator was damaged by your techs during the compressor change out. Good for you, you got to charge us more for another repair. I also know that the AC leak should have been caught during the compressor repair. Did you even test/check the compressor after it was replaced. If the techs are bad enough not to be able to notice that noise why wouldn’t I believe they damaged the radiator. And then the vehicle is brought back in specifically for a green coolant leak, you tell us everything is fine and again the AC noise is nothing. We will go out of our way not to use your service. More

The best staff in the tristate From the time that I moved up here 12 years ago I've always had great service here. And the team has always been courteous and friendly. From the time that I moved up here 12 years ago I've always had great service here. And the team has always been courteous and friendly. More

Extremely pleasant and professional My 18 year old grandson purchased his first car. Jerry Smith took his time and explained every detail and answered all of my grandson’s questions. He My 18 year old grandson purchased his first car. Jerry Smith took his time and explained every detail and answered all of my grandson’s questions. He did not rush or pressure us in anyway. He was very engaging and made us feel very comfortable. Tony Fritsch discussed additional warranty options again he took his time and was professional by speaking directly to my grandson instead of dismissing him because of his age. They educated my grandson on the process, showed him respect as a customer and we walked out extremely satisfied. More

Excellent Service This dealership is excellent. I notified Cameron who sold me the car what I was looking for and he found me vehicles in a timely manner. Everyone was This dealership is excellent. I notified Cameron who sold me the car what I was looking for and he found me vehicles in a timely manner. Everyone was very respectful and made me feel welcomed and comfortable in purchasing a car. Bill in financing worked with me in financing my car. He explained everything very well and answered all questions i had. I recommend that if you are buying a new or preowned car then use Zimmer. More

Honest and friendly staff Alicia was great she worked hard to get me the car I wanted at a price I could afford. She explained my new Jeep to me completely so I wasn’t guessin Alicia was great she worked hard to get me the car I wanted at a price I could afford. She explained my new Jeep to me completely so I wasn’t guessing how to work my features when I left. To be honest I felt like I was talking to a friend instead of a Sales person I just met. I will recommend her to everyone I know. Thank you Zimmer family for such a good car buying experience. More

Fair and ethical I called and spoke with Calvin on a Jeep on Monday afternoon. Had some negotiations before I drove down from Indianapolis. They kept their word i dro I called and spoke with Calvin on a Jeep on Monday afternoon. Had some negotiations before I drove down from Indianapolis. They kept their word i drove home Monday night in my new Jeep well worth the drive. More

The people are awesome Best people to deal with in service and sales they it would take two hrs to fix a recall on my Jeep that I purchased there also Bryon Marsh was on top Best people to deal with in service and sales they it would take two hrs to fix a recall on my Jeep that I purchased there also Bryon Marsh was on top of his game for me. My Jeep was done in about an hour outstanding service Amy Wuest and your service technicians More