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Zimmer Chrysler Dodge Jeep Ram
Florence, KY
726 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 726 reviews
July 29, 2019
Service My truck has been in the shop three different times for a warranty issue. This last time it was in the shop for 2 weeks because of a recall and my tru My truck has been in the shop three different times for a warranty issue. This last time it was in the shop for 2 weeks because of a recall and my truck is still doing the exact same thing when I got it back last night. Zimmer is telling me they can't do anything until Chrysler comes up with another program to rewrite a program or another recall to fix the issue. I have lost power when I first start the vehicle warms up it supposed to work itself out but it hasn't. So basically I'm driving around a vehicle that I'm paying that Zimmer or Chrysler cant fix. Throughout this whole process I've had nothing but problems trying to get an answer from Zimmer I have called the service manager twice and have left messages and I have not gotten one phone call back. I have been very patient throughout this whole process I feel like I need somebody to call me back on a solution. More
by Jwithorn
Employees Worked With
Tesara Short, Amy Wuest
July 27, 2019
Great car buying experience I drove 5 hours to get a vehicle from Zimmer! My wife had spoke with Nick on the phone and had nothing but good things to say about him. We had been I drove 5 hours to get a vehicle from Zimmer! My wife had spoke with Nick on the phone and had nothing but good things to say about him. We had been looking for weeks for or perfect vehicle and had been dealing with multiple other car dealerships. The other dealerships where the typical car dealerships we all know and hate dealing with. The lies and the scams to try to hide things and take you to the cleaners so you say. Zimmer treated me like family. I was met by Nick O'Brien as soon as we pulled in he was waiting on me to get there. We had already made the deal over the phone a few days prior. He was great to deal with and had a great attitude. He didn't try to fill you up with what you wanted to hear just to make a sale. Everything was the truth and he stuck by his word. The whole dealership was great and when I look to buy another vehicle this will be the first place I look. I would drive another 5 hours one way to have this kind of honesty again in a dealership. I would highly recommend them and when you go ask for Nick he will get what you need!!! More
by Aaron4436
Employees Worked With
Nick O'Brien
July 25, 2019
Airbag Recall They were so fast at getting my car fixed, I had a recall on my airbags and I went into Zimmer and told them about my recall and they fixed them no pr They were so fast at getting my car fixed, I had a recall on my airbags and I went into Zimmer and told them about my recall and they fixed them no problems and quickly! They are great! More
by MommaAimee1
Employees Worked With
Tesara Short
July 24, 2019
Salesperson Alicia Smith was my salesperson. I liked her immediately. She was friendly, knowledgeable and very helpful during and following the purchase of my 2 Alicia Smith was my salesperson. I liked her immediately. She was friendly, knowledgeable and very helpful during and following the purchase of my 2018 vehicle. More
by janmac0101
Employees Worked With
Alicia Smith
July 22, 2019
Exactly as I expected As I expected my Service went perfectly and I will continue to bring my 2016 Jeep Wrangler Unlimited Rubicon Hard Rock here for any Service that needs As I expected my Service went perfectly and I will continue to bring my 2016 Jeep Wrangler Unlimited Rubicon Hard Rock here for any Service that needs to be done on it More
by Hard Rock
Employees Worked With
Tim Hicks set up my appointment and not sure of names of either the Service Writer or the Technician who Serviced my Jeep but both were great, Tim Hicks
July 20, 2019
Ram 1500 Great experience and they made it smooth with no pressure. Calvin let me take my time and was willing to help me find the vehicle that would meet my Great experience and they made it smooth with no pressure. Calvin let me take my time and was willing to help me find the vehicle that would meet my needs at a fair price. More
by Jbeckley31
Employees Worked With
Tony Fritsch, Calvin Hensley
July 19, 2019
Service appointment for manufacturer recalls Worked with Tim in service department. He was very professional and great about texting me with updates on progress of my work being done. Overall, Worked with Tim in service department. He was very professional and great about texting me with updates on progress of my work being done. Overall, great experience and would recommend Zimmer to anyone. More
by TL
Employees Worked With
Tim Hicks
July 19, 2019
Purchase Made On-Line/text/phone from Costa Rica My salesman was Gabe. I gave him pretty strict parameters to work with but he made them work. We did this deal 99% over text/internet with my family s My salesman was Gabe. I gave him pretty strict parameters to work with but he made them work. We did this deal 99% over text/internet with my family showing up to check it out and sign the paperwork. I got a great deal on an amazing Luxury SUV and Gabe made it happen. More
by Michaelcostarica
Employees Worked With
Gabe Wassem
July 09, 2019
Tail light replaced I HAVE HAD EXCELLENT SERVICE SINCE I bought my car there. AMY IS .. top notch in the service dept.. has went above and beyond with everything.. thank I HAVE HAD EXCELLENT SERVICE SINCE I bought my car there. AMY IS .. top notch in the service dept.. has went above and beyond with everything.. thank you to all for the excellent service More
by Pamc1
Employees Worked With
Tony Fritsch, Gabe Wassem, Amy Wuest
July 08, 2019
Service and Repair I had trouble starting my Jeep so i called Zimmer on Monday morning and although they were super busy they found a way to squeeze me in and fix the pr I had trouble starting my Jeep so i called Zimmer on Monday morning and although they were super busy they found a way to squeeze me in and fix the problem. I was very pleased with the service here. Amy Wuest who helped me out today was very professional, courteous and friendly taking the stress out of the situation for me.. I was very grateful for her help and kindness. More
by Biscuit Barrel
Employees Worked With
Amy Wuest
