Zimmer Chrysler Dodge Jeep Ram

Wonderful experience selling me the truck I wanted (and got it for me). Made sure i got all the incentives. Got me the Trade in value I needed got it for me). Made sure i got all the incentives. Got me the Trade in value I needed More

This dealer took a $6,000 dollar advantage of my mentally challenged son. Very shady business practices! Shop elsewhere, there are still some honest dealers out there but this is by far, NOT one of them! challenged son. Very shady business practices! Shop elsewhere, there are still some honest dealers out there but this is by far, NOT one of them! More

This dealership personally helped me and my fiancé find the truck we wanted and we’re happy to buy! Nate and Cameron went far and beyond to help us! Thanks guys!! the truck we wanted and we’re happy to buy! Nate and Cameron went far and beyond to help us! Thanks guys!! More

My experience at Zimmer Dodge was the fastest and best deal ever at a car lot. The salesman Nick O’Brien was great, Tony in the finance dept was great and the service dept addressed something for me even deal ever at a car lot. The salesman Nick O’Brien was great, Tony in the finance dept was great and the service dept addressed something for me even though they never had an opening. Fixed what I wanted fixed with the quit More

Quick and to the point I'm not the kind of guy to talk about monthly payments and program incentives, etc. I look at a vehicle, decide what it's worth to me and then offer I'm not the kind of guy to talk about monthly payments and program incentives, etc. I look at a vehicle, decide what it's worth to me and then offer a price lower than what I'm willing to pay. Most dealerships try very hard to pull me off this approach, but not Zimmer. When I told Cameron I was only interested in talking total price, he shifted gears immediately and asked for my offer. I made my lower offer and he said he knew he couldn't carry accept it, so I decided to go straight to my price. He took that in and it was accepted. We were done in 5 minutes. Got the truck for a fair price and drove off the lot in half an hour. I appreciated the respect Cameron showed us by immediately sidelining the whole dealer negotiating dance and going straight to talking turkey at my behest. This is the second new car we have purchased in 6 months. The other one was a Kia we purchased in an agonizing sales drill that went on for almost 8 hours. Guess where we'll be going the next time we need a vehicle? More

Very pleasant friendly helpful got new Jeep rubicon Would recommend them. Great Job I’m very happy Thank you ! Facility very clean and organ Thanks recommend them. Great Job I’m very happy Thank you ! Facility very clean and organ Thanks More

Awful Customer Service Service management at the Jeep dealership in Florence, KY provided the worst customer service interaction I've ever experienced in my life with any co Service management at the Jeep dealership in Florence, KY provided the worst customer service interaction I've ever experienced in my life with any company. Management never returns a call. Even after leaving many messages, you still must continue calling & following up yourself for many days to attempt to speak with management. When a technician finally persuaded management to answer my phone call, I was appalled to say the least regarding how rude a manager could be. Before even fully researching my issue or hearing my whole side of the story to gather more information at an attempt to formulate an objective decision, management was dismissing me as if they could care less. At minimum, you would think management would at least humor me by saying they’re going to double check some things on their end to review & then follow-up with me. Needless to say, there of course was never a follow-up call from management. Like I mentioned before, it’s hard enough to speak with them after I called various times, so I didn’t have high expectations for a follow-up call from management. Management informed me that any recorded phone calls & text messages might not have mentioned any specific charges for my service, but my face to face conversation with any service agent when I dropped off my vehicle would be a “he said – she said” dispute that wouldn’t support my case. Management implied that the service technician always makes customers aware of any charges when speaking in person prior to a service being performed. I quickly informed management that I dropped the vehicle off in the evening (after hours) & never had a face to face conversation with any service agent, so service management’s theory was unsupported. Thus, there was no phone conversation, text message, or face to face interaction that supported management’s theory. I didn’t find out about any price I owed until I was surprised at the dealership when I picked up my vehicle. I was essentially forced to pay a charge that I had no prior knowledge to the exact price. Recorded phone calls, text messages, & no face to face conversations all support my claim. While I don’t expect anything for free, I would at least expect to know an exact price before I consent to work performed on my vehicle. At minimum, I would expect management to offer some compromise where I would pay part of the price that was originally unknown to me instead of paying the entire originally unknown amount. This gesture would be a good example at compromising to exhibit good customer service…of course management never offered any compromise to resolve the current issue. Even being offered a credit for a future service is something I would not entertain with a business ran in such a manner exhibited by management’s interaction with customers. I’ve been in a managerial role for many years & I absolutely wouldn’t train my managers to interact with customers in such a rude manner like that exemplified from the management at this Jeep dealership. If you plan to resolve any issues that potentially need management intervention, you might as well save your money & effort because you’ll unfortunately be wasting your time. I’ve dealt with other Jeep dealerships in the area & they are very professional. If I ever plan to purchase a new vehicle or have my vehicle serviced, there’s not a chance I’d ever choose the Florence, KY Jeep dealership. Unfortunately, this Jeep dealership in Florence, KY lost a loyal Jeep customer forever due to a very small issue that could have easily been resolved in a compromising approach with a much more competent service manager. More

Everyone is so nice. They were so helpful & super friendly. I will definitely be back, & would also, recommend them to anyone who asks. This was also done during the pandemic. I’m truly grateful for friendly. I will definitely be back, & would also, recommend them to anyone who asks. This was also done during the pandemic. I’m truly grateful for what they did to help me. More