Zimmer Chrysler Dodge Jeep Ram
Florence, KY
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My vehicle has been up there for almost 2 months for warranty work. Unacceptable! I have talked to multiple managers within the dealership and getting multiple different answers. Standard reply was wer warranty work. Unacceptable! I have talked to multiple managers within the dealership and getting multiple different answers. Standard reply was were waiting on parts. After confirmation with the parts manager, the parts were all delivered and re-ordered and now they have discovered more work that needs to be done. Starting from the beginning now waiting on Warranty approval again. This is unacceptable according to my standards and everyone I talk to. I am driving my 1987 Nissan but do not feel comfortable taking it on my upcoming trip. Chrysler sold me a lifetime warranty when I bought my car brand new and they should make good on the agreement. Be leery of them offering a lifetime powertrain warranty on their new cars. I realize my warranty does not cover a rental rental car but in lieu of it being up there too months I feel like they should make good on this. Had I rented a car from the get-go? I would’ve already been out almost $3000 for their procrastination and poor organization. I have not had the opportunity to talk with John Zimmer, but would love to have that opportunity. More
The service was fine, but I booked an oil change for $69. 99. Upon checking out, I was told the total was $111.00. When I questioned the difference, I was told “There is a problem with the online appointmen 99. Upon checking out, I was told the total was $111.00. When I questioned the difference, I was told “There is a problem with the online appointment system.” Even if that is true, the price for which I had booked the appointment (of which I have proof) should have been honored. I would not have booked an oil change for $111.00. More
Service is dismissal. Takes forever to get an appointment and seems the are so backed up that it took 3 days to determine they could find nothing with my vehicle. I coul Takes forever to get an appointment and seems the are so backed up that it took 3 days to determine they could find nothing with my vehicle. I could understand 10 days to get appointment but then should not be so overbooked they cannot turn my vehicle around. Purchased from Zimmer to support local dealer, which they supported me back. Serivce Rep was good enought just second time they have done this to me on service, first time they forget the vehicle was there.... More
I recently took my Jeep Wrangler Rubicon to Zimmer Chrysler for an oil change, and I must say, the service I received was nothing short of exceptional. From the moment I arrived, the staff was welcomi Chrysler for an oil change, and I must say, the service I received was nothing short of exceptional. From the moment I arrived, the staff was welcoming and professional, ensuring that my vehicle was taken care of promptly and efficiently. The service team was knowledgeable and took the time to explain the process to me, offering valuable advice on maintaining my Rubicon in top condition. They were thorough in their work, using high-quality oil and parts that are best suited for my vehicle, which gives me peace of mind knowing my Jeep is in good hands. Not only was the oil change completed in a timely manner, but the staff also conducted a quick inspection to ensure everything else was in order, which I greatly appreciated. Their attention to detail and commitment to customer satisfaction truly stood out. The waiting area was clean and comfortable, making my short wait pleasant. Pricing was transparent and fair, with no unexpected costs added. I left Zimmer Chrysler feeling confident and satisfied with the service provided. It's clear they value their customers and take pride in delivering top-notch service. I highly recommend Zimmer Chrysler to any Jeep owner looking for reliable, professional service. My Jeep Wrangler Rubicon and I will definitely be returning for future service needs. Thank you, Zimmer Chrysler team, for making my service experience so positive! More