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Zimmer Chrysler Dodge Jeep Ram
Florence, KY
724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 18, 2024
Schedule oil change online for my ram 2500. my total online said it would be $79 for Oil change with 7 quarts of 0-W40 oil.I checked out, they try to charge me $160. I asked them why they were my total online said it would be $79 for Oil change with 7 quarts of 0-W40 oil.I checked out, they try to charge me $160. I asked them why they were charging me more than what I was quoted online. I was told they charge more for 0-W40. I showed them my quote online that it included 0-W40 oil. He went and got somebody else, and she was telling me that they’re online prices is not correct. She did drop the price to $115 because I also got a tire rotation but the tire rotation was supposed to be included with the oil change. If this is the kind of shady practices they’re going to pull I will not buy a vehicle from them or trust them to work on my vehicle again. More
by warbuck69
Employees Worked With
Travis Piccirillo
March 07, 2024
My vehicle has been up there for almost 2 months for warranty work. Unacceptable! I have talked to multiple managers within the dealership and getting multiple different answers. Standard reply was wer warranty work. Unacceptable! I have talked to multiple managers within the dealership and getting multiple different answers. Standard reply was were waiting on parts. After confirmation with the parts manager, the parts were all delivered and re-ordered and now they have discovered more work that needs to be done. Starting from the beginning now waiting on Warranty approval again. This is unacceptable according to my standards and everyone I talk to. I am driving my 1987 Nissan but do not feel comfortable taking it on my upcoming trip. Chrysler sold me a lifetime warranty when I bought my car brand new and they should make good on the agreement. Be leery of them offering a lifetime powertrain warranty on their new cars. I realize my warranty does not cover a rental rental car but in lieu of it being up there too months I feel like they should make good on this. Had I rented a car from the get-go? I would’ve already been out almost $3000 for their procrastination and poor organization. I have not had the opportunity to talk with John Zimmer, but would love to have that opportunity. More
by Betty
Employees Worked With
Ken Kremer, Tesara Short, Reputation Admin, Lorenzo Serrano
March 02, 2024
The service was fine, but I booked an oil change for $69. 99. Upon checking out, I was told the total was $111.00. When I questioned the difference, I was told “There is a problem with the online appointmen 99. Upon checking out, I was told the total was $111.00. When I questioned the difference, I was told “There is a problem with the online appointment system.” Even if that is true, the price for which I had booked the appointment (of which I have proof) should have been honored. I would not have booked an oil change for $111.00. More
by Doug
Employees Worked With
Chris
February 10, 2024
Service is dismissal. Takes forever to get an appointment and seems the are so backed up that it took 3 days to determine they could find nothing with my vehicle. I coul Takes forever to get an appointment and seems the are so backed up that it took 3 days to determine they could find nothing with my vehicle. I could understand 10 days to get appointment but then should not be so overbooked they cannot turn my vehicle around. Purchased from Zimmer to support local dealer, which they supported me back. Serivce Rep was good enought just second time they have done this to me on service, first time they forget the vehicle was there.... More
by cw
Employees Worked With
Bryan
