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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
722 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 722 reviews

March 07, 2024

My vehicle has been up there for almost 2 months for warranty work. Unacceptable! I have talked to multiple managers within the dealership and getting multiple different answers. Standard reply was wer More

by Betty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Kremer, Tesara Short, Reputation Admin, Lorenzo Serrano
March 05, 2024

Always a good experience when I take my vehicle to Zimmer. Specialists are friendly and helpful. More

by terry.c.estrada
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kilburn
March 02, 2024

The service was fine, but I booked an oil change for $69. 99. Upon checking out, I was told the total was $111.00. When I questioned the difference, I was told “There is a problem with the online appointmen More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Mar 04, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

Our team is committed to 100% customer satisfaction. If you're not completely satisfied with your experience here, let us know. We will do everything we can to rectify the problem immediately. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further.

February 16, 2024

It's always a pleasure to work with Zimmer. I've trusted them to work on several of my cars over the years. More

by davidabney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 20, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review. We look forward to inviting you back for future services! Have a fantastic day.

February 16, 2024

My truck was tied up for over a week. Not enough timely updates. Not acceptable More

by garyberling54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short
Feb 16, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

We are very sorry to hear that the service you received was less than satisfactory. Since we care about providing a positive experience for you please reach out to Lorenzo Serrano lserrano@zimmermotors.com. Thank you.

February 12, 2024

We always feel confident with all services and personnel at Zimmer Motors. Bla bla bla More

by pwrdiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kilburn , Bill Willett
Feb 13, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share how we were able to provide exceptional service. We look forward to helping you again in the future.

February 12, 2024

Was an over all good experience fast and friendly service. Customer service was excellent too! More

by Gary Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Feb 13, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

It’s so nice to read your kind words. We look forward to serving you again in the future!

February 10, 2024

Service is dismissal. Takes forever to get an appointment and seems the are so backed up that it took 3 days to determine they could find nothing with my vehicle. I coul More

by cw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Feb 12, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

We sincerely apologize for the inconvenience you experienced with scheduling an appointment and the delay in diagnosing your vehicle. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our service. We understand your frustration and will take steps to ensure more efficient and timely appointments in the future.

February 07, 2024

Have used Zimmer for years for sales and service. Always professional and tentative to the customer needs. More

by rangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Stephanie Moliqueq
Feb 09, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

We are elated to have you as part of the Zimmer family! Thank you for your five-stars and kind words.

February 07, 2024

I recently took my Jeep Wrangler Rubicon to Zimmer Chrysler for an oil change, and I must say, the service I received was nothing short of exceptional. From the moment I arrived, the staff was welcomi More

by matt.mangine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Stephanie Moliqueq
Feb 09, 2024 -

Zimmer Chrysler Dodge Jeep Ram responded

Matt, thank you for your kind words and for recommending us to other Jeep owners. We look forward to serving you and your Rubicon in the future and continuing to provide you with the exceptional service you deserve!