Zimmer Chrysler Dodge Jeep Ram

Scheduled my appointment and was immediately met when I arrived. My oil change and tire change went without a problem. An additional issue required a new appointment and I was scheduled for that. arrived. My oil change and tire change went without a problem. An additional issue required a new appointment and I was scheduled for that. More

Should have received four free oil changes. Not sure why we were charged. Regardless this would have been our last contacted service so goodbye. Not sure why we were charged. Regardless this would have been our last contacted service so goodbye. More

Service Department has time management issue. On two separate occasions, I scheduled an appointment to drop my vehicle off, and both times they wanted to keep my vehicle overnight to work on it t On two separate occasions, I scheduled an appointment to drop my vehicle off, and both times they wanted to keep my vehicle overnight to work on it the next day. There excuse was that they got behind and could not service my vehicle. I had a 9:30 am appointment and get a call at 5 pm saying they couldn’t get to it a xxx nd want to keep it over night and it would be ready before close if business the next day. That would be them having my vehicle for over 36 hours for a two hour service. My personal belief was that they prioritize vehicles for service/repair based on which vehicle has the fastest repair and could generate a profit for the business quicker, versus a time consuming repair/ low profit margin service. This has happened twice in two years and is totally unacceptable. Now I have to travel and hour to a Dodge dealership that that I used when Zimmerman failed be there first time. I will never trust them with my business or car purchases again. I have bought my last two cars there over the last 4 years. More

Friendly, knowledgeable staff clean waiting area vending machines that sell Coke products. Can use credit cards in vending machines while you wait for the 5 star service. machines that sell Coke products. Can use credit cards in vending machines while you wait for the 5 star service. More

Prompt with vehicle service. I appreciate how they always run on time, and I am in and out of there very quickly! I appreciate how they always run on time, and I am in and out of there very quickly! More

Scheduled a service call 3 weeks in advance. Dropped off the night before and just needed fluids changed. Called near end of day because I had not heard from dealer and they said they hadn’t got Dropped off the night before and just needed fluids changed. Called near end of day because I had not heard from dealer and they said they hadn’t got to it yet. Finished near end of 2nd workday but couldn’t pick up until the third day. Short notice that was done just before they closed. I get the whole getting behind thing especially in this horrible economic environment but the least they could do is give status updates. They do have texting program but only use it to answer, hey how’s my car doing? A little proactive from Zimmer on this front might be nice. Going without a car for nearly 3 days is difficult and it should be given some concern by the dealer. More

My PT Cruiser is 17 years old and I still love it. Don’t drive it much but when I need service, Zimmerman is the only place I go. I’ve always been treated like a new customer and with kindness. You gu Don’t drive it much but when I need service, Zimmerman is the only place I go. I’ve always been treated like a new customer and with kindness. You guys are the greatest! More

I bought my Grand Cherokee here and was very happy with the salesman and process. Since then I’ve been back for routine maintenance. The people I’ve worked with in the service department have be great and the salesman and process. Since then I’ve been back for routine maintenance. The people I’ve worked with in the service department have be great and the work performed in a timely manner. I intend to continue to go there for any needed service. More

Cam Carlotta was hands down the best dealers sales rep I've ever worked with in my life! The dealership was well trained and superior in their customers service skills. They treated you like a friend! I've ever worked with in my life! The dealership was well trained and superior in their customers service skills. They treated you like a friend! I would highly recommend this dealer and Cam! More

Excellent experience leasing a Pacifica from Zimmer, painless without a hitch. Everyone we dealt with were very helpful and professional, from Deric to Nate to Christina to Tony. Thank you all for a str painless without a hitch. Everyone we dealt with were very helpful and professional, from Deric to Nate to Christina to Tony. Thank you all for a stressless process. More