Zimmer Chrysler Dodge Jeep Ram
Florence, KY
Filter Reviews by Keyword
By Type
Showing 726 reviews
We have a long and pleasant relationship. Service and sales personnel are always pleasant. The waiting area is quiet. Service and sales personnel are always pleasant. The waiting area is quiet. More
First time I used this dealer for service they were fabulous which is why I used them a second time. Dropped off my truck because the sun roof was leaking and the truck bed would not open easily. I c fabulous which is why I used them a second time. Dropped off my truck because the sun roof was leaking and the truck bed would not open easily. I couldn’t get in for service for several weeks. I explained that we taped the hole in the track of the sunroof. They water tested the sunroof and couldn’t get it to leak but never opened the sunroof to undo the temporary fix and the tailgate still does not open. They had the truck for 5 days and fixed nothing but charged $400. I opened the sunroof and pointed out the tape to the customer service rep who was very apologetic and rescheduled the appointment. I was told that they would make sure that I received a car to use for my inconvenience. Came In today for my 2nd appointment and was told I wouldn’t have a car to use and they didn’t know how long they would have my truck! I was also told that I booked online and booked and oil change! I didn’t book online. I booked over the phone. Here is the message I received: Your appointment the first time was made online for an oil change technician. It had to be worked into a driveline technician. This is why it took longer than a couple days. The information of the tape was a beneficial part of the water testing on the first visit, which we did not get until the end of the vehicle being here. Reply STOP to OptOut. This is not true, I booked with a customer service rep and explained everything when I booked and when I dropped it off!!!! Why wouldn’t they have opened the sunroof to see if there was an issue there. If they did, they would have clearly seen it. All they did was throw some water on top while they sat in the cabin, didn’t see a leak and called it a day. The tailgate still does not open. Will not be going back. More
I’ve purchased a vehicle here. I just had my truck serviced here. Go here! Simmer has an awesome staff. Craig at the Service Department literally handled EVERYTHING! He kept me up I just had my truck serviced here. Go here! Simmer has an awesome staff. Craig at the Service Department literally handled EVERYTHING! He kept me up to date on how the repair was going and always returned my call. First Class Service! More
Very pleasant and quick experience! It was a nice experience with Zimmer motors.. This was my first experience and will continue go there. It was a nice experience with Zimmer motors.. This was my first experience and will continue go there. More