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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
726 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 726 reviews

November 26, 2022

Terrible communication. No one would call back. Had to leave 3 messages in one day and still no call back. On the fifth try I finally got someone. My car was to be ready one More

by Dack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short, Stephanie Moliqueq
Dec 19, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

We want to recognize your concern, and take action to ensure that you are satisfied, Dack. Since we care about providing a positive experience for you. Please feel free to contact Deric Massie at dmassie@zimmermotors.com to discuss this matter further. Thank you.

November 19, 2022

Service department was very friendly and efficient. I would definitely recommend this dealership to others. More

by Rickisaacs67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Dec 19, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for the five-stars and feedback! We truly appreciate the recommendation!

November 05, 2022

Very professional and friendly staff who are knowledgeable and ready to serve. They did an excellent job on my jeep's brakes. Thank you Zimmer Staff. More

by muchadapaizee2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tesara Short
Nov 07, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for sharing feedback with us! We are happy to know that you enjoyed your time with us!

November 02, 2022

Excellent service and very strong customer support focused on service and communication during the service process More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Nov 03, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

We are elated to know that you had a wonderful five-star experience at the dealership with the whole team! We hope to see you again soon!

October 25, 2022

Easy, very very very very very very very very very very very very very very easy More

by Elmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig , Tesara Short, Scott Wehrle, Stephanie Moliqueq
Oct 25, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Elmer, for the five-stars and feedback. We truly appreciate it!

October 25, 2022

Friendly service. Comfortable waiting area while getting car serviced. Will continue to use Zimmer for cars. More

by jknenadic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tesara Short
Oct 26, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Our goal is to provide great service. We’re so glad you had a great experience! We look forward to seeing you again. Take care!

October 23, 2022

Took wrangler in to diagnose a misfire, sat for 1 day because a qualified tech wasn't available. The next day they changed a spark plug on the cylinder having the issue, I got a call saying they needed t More

by Jsmartt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember who it was,
Oct 24, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for bringing your experience to our attention. Our Service Department is committed to offering a level of service consistent with the advanced training of our technicians. We’re understandably concerned if you feel that your recent service didn’t meet those standards. Please feel free to contact Deric Massie at dmassie@zimmermotors.com to discuss this matter further. Thank you!

October 17, 2022

Craig was extremely helpful in keeping me updated and provided quality service. Service was timely and efficient. I More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, Service Dept
Oct 18, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Jeff, for the feedback and five-stars! We are happy to know that Craig was a pleasure to work with!

October 05, 2022

Good service department. My oil change and tire rotation took longer than usual. Windshield wiper issue More

by Gkuhn77.gk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Stephanie Moliqueq
Oct 05, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for the review! We are happy to know that your overall experience was top-notch!

October 04, 2022

Excellent service and my vehicle maintenance was done in a timely manner as well as friendly service More

by Stevegilbert42
Recommend Dealer
Yes
Employees Worked With
Tesara Short
Oct 05, 2022 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Steve, for the feedback and five-stars. We look forward to seeing you again next time!

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