Zimmer Chrysler Dodge Jeep Ram
Florence, KY
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Very unprofessional - wouldn't even look at my truck since I bought it from another local dealer. Wouldn't provide any explanation other than "we are too busy and that's our policy" since I bought it from another local dealer. Wouldn't provide any explanation other than "we are too busy and that's our policy" More
Oil change was done in a timely matter. People were friendly. I have to have struts put on in the future. I am disappointed that they will not accept Mopar coupons that I found on Mopars we People were friendly. I have to have struts put on in the future. I am disappointed that they will not accept Mopar coupons that I found on Mopars website. More
Set appointment for 8:30, called them at 11:30 and was told the mechanic was working on the truck! Pulled In to the lot 15 minutes later, truck had not been touched. Service tech told us to our face th told the mechanic was working on the truck! Pulled In to the lot 15 minutes later, truck had not been touched. Service tech told us to our face that the oil change had already been performed. That was a lie! I confronted her about it and she continued to lie to me about it. So I asked for the paperwork proving the work had been completed, she said she couldn’t find it! If your service team is running behind, just tell me that, don’t continue to lie to my face at the counter about it!! I will not be coming back! Was actually considering purchasing a new truck from this location, that is no longer the case. I’d I can’t trust you to not lie to my face about the service work that you said you had performed and hadn’t, I can’t trust you! More