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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
726 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 726 reviews

March 13, 2023

Friendly, good workmanship, nice facility. Didnt have an appointment but they took my jeep in for service. All smooth. Ran well. More

by dmcgraw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Simon. , Stephanie Moliqueq
Mar 14, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave feedback with us! If you ever need anything, be sure to let us know. Take care!

March 10, 2023

Zimmer Motors was very accommodating in letting me get my car serviced in a timely manner More

by Tjsrph83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Mar 13, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thanks so much for taking the time to leave us a review! We're so happy to hear you had a great experience with us.

March 03, 2023

Fast and friendly. Kept me in the loop the entire time my vehicle was being serviced. Stephanie was super friendly. More

by clawrence1138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Mar 06, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for taking the time to leave feedback with us! If you ever need anything, be sure to let us know. Take care!

February 27, 2023

My service advisor Stephanie was very friendly and knowledgeable. The oil change and tire rotation was quick and thorough. Great experience! More

by dawnjeep13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Feb 28, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for the feedback and five stars! If you ever need anything, be sure to let us know!

February 22, 2023

Good fast, service. Price was reasonable. Customer service could use a little work. After I paid online, I texted back to Tesara to see how late I could pickup my car More

by Mbostwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Scott Wehrle
Feb 22, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with us was not up to your expectations. We take customer service seriously, and we are disappointed to hear that we fell short in this area. We apologize for the lack of response from Tesara and for the miscommunication regarding the pickup time. We understand how frustrating it can be to make an extra trip to pick up your car, and we are sorry for the inconvenience this has caused you. We appreciate your kind words about Brian and his efforts to help you. However, we understand that this does not excuse the fact that no one was available at the time you arrived. We will investigate what happened and take steps to ensure that this does not happen again in the future. We value your business and want to make things right. Please contact us directly so we can work towards a resolution and ensure that you have a better experience with us in the future. Lorenzo Serrano lserrano@zimmermotors.com. Thank you.

February 16, 2023

Was a good experience at Zimmer my service was performed as expected . Stephanie was awesome and made sure everything was completed as promised. More

by jerrysouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Feb 20, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thanks for the positive review! We strive to meet your expectations by providing you with the best possible service. Please let us know how we can help in the future!

February 16, 2023

Gabe made it a good experience. He was friendly, great communication and made our whole experience outstanding! We would definitely chose Zimmer and Gabe for our future auto needs. More

by thale165
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
The technician that cleaned the truck did a good job. , Jim Marsh, Gabe Wassem
Feb 20, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words. We're really grateful that you took the time to write such a positive review. If there's ever anything we can do to help with future occasions, don't hesitate to let us know.

February 14, 2023

I feel appreciated and valued at Zimmer by everyone encountered, sales, service, and financial associates. More

by pwrdiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Bill Willett
Feb 15, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for your review. We're excited to hear from happy customers just like you! If there's anything we can do to help you, please don't hesitate to let us know.

February 11, 2023

Service was great but the prices are high . I even asked why the price of an oil change was so high and the service advisor said it’s because the owners are greedy . It’s bad when the employees More

by WSD-1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get name
Feb 13, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We want to recognize your concern, and take action to ensure that you are satisfied. Since we care about providing a positive experience for you please reach out to Lorenzo Serrano at lserrano@zimmermotors.com to discuss this matter further. Thank you.

Mar 12, 2023 -

WSD-1979 responded

Update ; I have been in contact with the GM Lorenzo Serrano . He stated that they are not the most expensive. And not the cheapest they are somewhere in the middle. I disagree. with that as I stated in my earlier review, I could have gotten more for less at another dealership. I have also found that Car X will perform a full synthetic oil change for 49.99. What a savings. Lorenzo also stated he would refund my money which still hasn't happened. It doesn't take 2 weeks for that to happen. My advice is to avoid this dealership unless you like paying a lot more than you should , I also think Lorenzo just offered to refund my money just so I would go away .

February 07, 2023

Very good experience on time and friendly. Great communication and made time to di needed repair More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Scott Wehrle, Stephanie Moliqueq
Feb 07, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Randy, for the feedback. We are elated to know that your overall experience was top-notch!

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