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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

Overview
Reviews
4.2
726 Reviews
Call Dealership (859) 525-1344
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1086 Burlington Pike

Florence, KY

41042

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Showing 726 reviews

June 06, 2023

Prompt courteous professional staff! ! Competent and excellent service delivery within a most reasonable time span. Waiting lounge was comfortable. More

by Marysupp199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
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Jun 07, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

It's great to hear you had such a good time. We always put our customers first, so we can't wait to have you back!

June 05, 2023

Your service dept advisors are the worst I have ever experienced. They never called me and gave me an update . For 1 day scheduled work turned into 3 . And I never once received a return call . I had to More

by Jalsip1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short, Scott Wehrle, Stephanie Moliqueq
Report | Print
Jun 06, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback about your recent experience with our service department. We sincerely apologize for the lack of communication and the extended timeframe it took to complete the scheduled work on your vehicle. We understand how frustrating it can be when expectations are not met, and we take full responsibility for the inconvenience caused. We would like to make it right and regain your trust. Please reach out to Lorenzo Serrano directly at lserrano@zimmermotors.com to discuss this matter further. Thank you.

June 02, 2023

Rich and his workers did a fantastic job! I am well pleased! Thank you so much. More

by sandygleeson118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Zimmer
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Jun 05, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thanks for your kind review. We strive to provide the highest quality of customer care, and we appreciate your feedback.

May 31, 2023

Scheduled an appointment for a warranty issue 2 weeks in advance.they had full knowledge of what needed to be done. Tech was in training til mid week so no one could work on vehicle. I asked for a loaner. I More

by mtb411
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short
Report | Print
Jun 01, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are very sorry to hear that the service you received was less than satisfactory. Our team is ready and willing to work with you to make sure you’re taken care of. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you.

May 27, 2023

Zimmer Chrysler Dodge Ram Jeep Customer Service was excellent Bryan was very helpful Would recommend them for all your automotive needs Ron G More

by turfman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 30, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for taking the time to leave feedback with us! We are elated to know that Bryan was such a pleasure to work with.

May 27, 2023

Customer service was excellent Bryan was very helpful Would recommend them for all your automotive needs More

by turfman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 30, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are happy to know that Bryan was a pleasure to work with! Thank you for the five-stars and feedback!

May 26, 2023

Just awesome and very helpful and patient couldn't get any better satisfied gladly appreciated thanks again More

by keithmontgomery972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria , Christina Cain
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May 26, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Good service is our ultimate goal. We're so glad you had a great experience!

May 23, 2023

I would like to recommend that if you put something on the engine or underneath part of the car that you are made it responsible for the cleanup. Every time I go out for an oil change there is oil leaking More

by gbrinkman08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Scott Wehrle, Stephanie Moliqueq
Report | Print
May 24, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We really appreciate the time you took to share this with us. It's important to us that our customers have a great experience. We take all feedback into consideration. Please accept our sincerest apologies for any inconvenience caused. Please feel free to reach out to Lorenzo Serrano lserrano@zimmermotors.com to talk further on this matter. Thank you.

May 18, 2023

Worst service experience I have ever had. Poor quality parts, poor communication, and I was lied to about the extended warranty they talked me into purchasing. More

by weavers.tawny.0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabe Wassem, Scott Wehrle
Report | Print
May 19, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

As a company, we take pride in providing exceptional customer service, and we regret that we fell short of your expectations. We appreciate your feedback and will take the necessary steps to improve our service moving forward. We can’t locate you in our system to reach out directly, so please reach out to Lorenzo Serrano at lserrano@zimmermotors.com to discuss this matter further. Thank you!

Jun 14, 2023 -

weavers.tawny.0c responded

I have emailed Lorenzo as requested with no response. This all started when we purchased a white Jeep Grand Cherokee that turned out to be a lemon. Fluids all over my driveway the first week. So they swapped us out into this 2016 black Jeep grand cherokee. I purchased an extended warranty in the finance room that we were told covered everything and all new rotors were to be put on the jeep per the purchase deal. Mr Massie apologized and said if i have any further issues to come directly to him. the front rotors are fine, no rust at all. the back rotors have been replaced twice bc they were all rusted out within 1 week. the explanation the first time was they did not use OEM rotors. the 2nd set they assured me were OEM like the front rotors they put on, yet they rusted within a week and look awful on such a nice vehicle. So I came in for my first oil change/tire rotation that was supposed to be free, to have the rotors changed yet again, and to have the passenger side door looked at under the warranty i purchased bc it is creaking when opened. they had my vehicle 3 days and said there was no loaner available. they charged me for the tire rotation that was supposed to be free w a vehicle purchase, told me they were not changing the rotors again that are all rusted out even though they are new OEM parts w a 2 year warranty from Mopar, and told me the door needs new hinges and the warranty i bought that covers everything does not cover it. I have purchased a lot of cars from Gabe in the past, but after this round I am not sure i will be back. Horrible purchase experience and now horrible service. If at all possible I would like some OEM rotors put on the back that do not rust out in a week. The front ones are fine, have been on there since the week after i bought it, and no rust at all. I expect the same for the back. I would also like the door fixed either under my warranty or free of charge. We rarely drive this car. If those hinges are bad already, it was that way when it was sold to me. I was also lied to and told the warranty I purchased covered everything when it does not.

May 18, 2023

Before you buy please read…. bought a new 2021 jeep rubicon off the show room floor…2 years later aluminum body panel corrosion on hood! Only too get the zimmer sidestep…don’t was More

by HEISEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Zimmer
Report | Print
May 19, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We're sorry to hear about the corrosion issue you encountered with the aluminum body panel on the hood. We understand that this must have been disappointing for you, especially considering the relatively young age of your vehicle. We apologize for any inconvenience you've experienced. We appreciate your feedback and will use it to improve our processes and ensure customer satisfaction. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you.

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