Zimmer Chrysler Dodge Jeep Ram

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for taking the time to leave feedback with us! We are elated to know that Bryan was such a pleasure to work with.

Zimmer Chrysler Dodge Jeep Ram responded

We are happy to know that Bryan was a pleasure to work with! Thank you for the five-stars and feedback!

Zimmer Chrysler Dodge Jeep Ram responded

Good service is our ultimate goal. We're so glad you had a great experience!

Zimmer Chrysler Dodge Jeep Ram responded

We really appreciate the time you took to share this with us. It's important to us that our customers have a great experience. We take all feedback into consideration. Please accept our sincerest apologies for any inconvenience caused. Please feel free to reach out to Lorenzo Serrano lserrano@zimmermotors.com to talk further on this matter. Thank you.

Zimmer Chrysler Dodge Jeep Ram responded

As a company, we take pride in providing exceptional customer service, and we regret that we fell short of your expectations. We appreciate your feedback and will take the necessary steps to improve our service moving forward. We can’t locate you in our system to reach out directly, so please reach out to Lorenzo Serrano at lserrano@zimmermotors.com to discuss this matter further. Thank you!

weavers.tawny.0c responded

I have emailed Lorenzo as requested with no response. This all started when we purchased a white Jeep Grand Cherokee that turned out to be a lemon. Fluids all over my driveway the first week. So they swapped us out into this 2016 black Jeep grand cherokee. I purchased an extended warranty in the finance room that we were told covered everything and all new rotors were to be put on the jeep per the purchase deal. Mr Massie apologized and said if i have any further issues to come directly to him. the front rotors are fine, no rust at all. the back rotors have been replaced twice bc they were all rusted out within 1 week. the explanation the first time was they did not use OEM rotors. the 2nd set they assured me were OEM like the front rotors they put on, yet they rusted within a week and look awful on such a nice vehicle. So I came in for my first oil change/tire rotation that was supposed to be free, to have the rotors changed yet again, and to have the passenger side door looked at under the warranty i purchased bc it is creaking when opened. they had my vehicle 3 days and said there was no loaner available. they charged me for the tire rotation that was supposed to be free w a vehicle purchase, told me they were not changing the rotors again that are all rusted out even though they are new OEM parts w a 2 year warranty from Mopar, and told me the door needs new hinges and the warranty i bought that covers everything does not cover it. I have purchased a lot of cars from Gabe in the past, but after this round I am not sure i will be back. Horrible purchase experience and now horrible service. If at all possible I would like some OEM rotors put on the back that do not rust out in a week. The front ones are fine, have been on there since the week after i bought it, and no rust at all. I expect the same for the back. I would also like the door fixed either under my warranty or free of charge. We rarely drive this car. If those hinges are bad already, it was that way when it was sold to me. I was also lied to and told the warranty I purchased covered everything when it does not.

Zimmer Chrysler Dodge Jeep Ram responded

We're sorry to hear about the corrosion issue you encountered with the aluminum body panel on the hood. We understand that this must have been disappointing for you, especially considering the relatively young age of your vehicle. We apologize for any inconvenience you've experienced. We appreciate your feedback and will use it to improve our processes and ensure customer satisfaction. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you.

Zimmer Chrysler Dodge Jeep Ram responded

Thanks for your kind review. We strive to provide you with the highest quality of service, and we appreciate your feedback.

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your positive experience with us. We greatly appreciate your feedback and are thrilled to hear that you were impressed with our salesman, Evan. We take pride in providing a comfortable and down-to-earth car-buying experience for our customers, and we're delighted that Evan's approach matched your expectations! If you ever need anything, be sure to let us know. Take care!

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words. We're really grateful that you took the time to write such a positive review.

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review. We are grateful for being your dealership of choice and look forward to having you back again soon!