Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Zimbrick at Fish Hatchery Road
Madison, WI
2,225 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,225 Reviews of Zimbrick at Fish Hatchery Road
October 05, 2018
Repeat customers We bought a 2017 CR-V from Jason and we’re so impressed with him that when we were in the market for a new truck, we insisted on working with Jason ag We bought a 2017 CR-V from Jason and we’re so impressed with him that when we were in the market for a new truck, we insisted on working with Jason again even though he was no longer at the Honda dealership. we would definitely want to work with him again if we’re ever in the market for a new vehicle. More
by Repeat buyers Showers
Employees Worked With
Jason Hepperly
October 04, 2018
Jason Jason is one the the hardest workers I have ever seen. He has a amazing personality and is a joy to be around. He would always try to make to find y Jason is one the the hardest workers I have ever seen. He has a amazing personality and is a joy to be around. He would always try to make to find you the best prices. I would never buy a car from anywhere or anybody else even if they had better deals. Jason is my main guy 😆. More
by Jess
Employees Worked With
Jason Hepperly
October 04, 2018
Helpful and full of auto knowledge Jason is very helpful and goes extra miles to help any buyer. He is very knowledgeable about the automobiles and makes sure the choice is the best fit Jason is very helpful and goes extra miles to help any buyer. He is very knowledgeable about the automobiles and makes sure the choice is the best fit. I will recommend Jason to anyone who is looking for a pleasant experience during car purchase. More
by Auto review
Employees Worked With
Jason Hepperly
October 04, 2018
Spoke directly to me Jason was very sincere in his desire to help me find the car that I needed. Many times in the past when I went into a car dealership, the sales person Jason was very sincere in his desire to help me find the car that I needed. Many times in the past when I went into a car dealership, the sales person did not direct his comments to me or really listen to my question and concerns. This was my first experience purchasing a car without my husband; I expected to be given little attention. Jason talked to me, not to my son who accompanied me. He explained clearly what the 2018 CRV had to offer. After I took the car home, I couldn’t get my phone to connect. I went back to the dealership. Jason willingly connected my phone and invited me to come back with any other questions I might have. More
by Janeb
Employees Worked With
Jason Hepperly
October 04, 2018
Good salesman Jason Hepperly help me out and got me the vehicle I was looking for. Great customer service. The financing went well and got a great trade in offer fo Jason Hepperly help me out and got me the vehicle I was looking for. Great customer service. The financing went well and got a great trade in offer for my used Tahoe. More
by Krafty82000
Employees Worked With
Jason Hepperly
October 04, 2018
Helpful, sincere, honest, great dude! Jason was super helpful with my purchase. He listened to my requests and came up lots of different possible options based on what I wanted. He listene Jason was super helpful with my purchase. He listened to my requests and came up lots of different possible options based on what I wanted. He listened more than he spoke and was honest and sincere throughout the whole process. I would absolutely recommend him to others as well as Zimbrick in general. Jason and his organization do a great job! More
by ismith2
Employees Worked With
Jason Hepperly
October 04, 2018
Amazing Customer Service Zimbrick is a five star dealership in everything. Ive had outstanding service for my ladt 3 vehicles. I trust their opinions & recommendstions. My Zimbrick is a five star dealership in everything. Ive had outstanding service for my ladt 3 vehicles. I trust their opinions & recommendstions. My favorite salesman of all time is Jason Hepperly. He doesn't jusy sell you a vehicle, he instructs you how yp use sll the technology that comes with it. He's patient, listens, understanding, knowledgeable & fun. If you're looking for s salesman, i highly recommend Jason. He'll be your friend in no time. More
by Ger
Employees Worked With
Jason Hepperly
September 25, 2018
Refuses/Does not do warranty work I took a truck with 4000 miles and 3 months of bumper to bumper warranty left on it, to them for work on the tailgate and was told by John, the body s I took a truck with 4000 miles and 3 months of bumper to bumper warranty left on it, to them for work on the tailgate and was told by John, the body shop representative, to take it back to Ballweg for the service needed on the tailgate. It was obvious that they didn't want to work on my High Country and I really don't want someone working on it that doesn't want to. I have always got treated great at Ballweg and they always are happy to do the work. It is 30 minute drive to Sauk City, but worth it. (Follow up) Alex the General Sales Manager replied to stand behind their idea that only the original sales dealer does fit and finish warranty work. GM corporate was not aware of this, so I let them know. Corporate was very surprised to here about the change in their warranty coverage. My reply to Alex was: Alex, I contacted GM about this customer service failure, they are contacting your General Manager, Maybe your dealership didn't get the news about warranties. ANY GM dealership can do warranty work on ANY GM vehicle still under warranty.As the General Sales Manager you should know this. It would really make a difference when trying to sell a car. I don't believe your really that stupid, I think your just an empty vessel with no self pride. Do something you and your family will be proud of you for taking on. Your job would be a good start. Veteran More
by Veteran
Employees Worked With
John McClellan, Alex Gissal
June 15, 2018
Made it very easy I bought a car from another dealership two weeks ago. I kept taking it into a mechanic and was worried about the brakes especially because this car is I bought a car from another dealership two weeks ago. I kept taking it into a mechanic and was worried about the brakes especially because this car is for my daughter. Then there is Zimbrick Honda and the Used Car Dealership. They made the transaction so easy. We ended trading the car that we just bought two weeks ago (the one mentioned above) with the same type of car even a year older but Zimbrick put in a lot of work in it t make it so there are no leaks and in tip top shape. Jason Hepperly was so wonderful. I will always go to Zimbrick for my next car. I recommend them to everyone. Thanks Zimbrick! More
by jhammer
Employees Worked With
Jason Hepperly
May 23, 2018
Unreasonable wait time! It took 2 hours for an oil change and tire rotation. The service wait time was fair, but the service advisor Andy Frick took 30 mins to print the xxxx It took 2 hours for an oil change and tire rotation. The service wait time was fair, but the service advisor Andy Frick took 30 mins to print the xxxx paperwork. It makes no sense to keep taking in customers if you can't get any out. That is the one person to avoid! More
by Santafe21
Employees Worked With
andy frick
