Zimbrick at Fish Hatchery Road

Because Tom Strahoda, our capable and usual Services Consultant was "on vacation, Cole Dierickx checked our 2000 Honda Accord EX V6 in and filled out the service repair form. Cole was knowledgeable, Consultant was "on vacation, Cole Dierickx checked our 2000 Honda Accord EX V6 in and filled out the service repair form. Cole was knowledgeable, efficient and prompt. Two items on the Invoice #658036 that caught my attention: 1.) It said: "Used memory saver to ensure the clock ..... memory was saved." It didn't! The clock read 1:43 pm, when the actual time was 11:40 am. So the memory saver did NOT retain the correct clock information. 2.) We have a March 2020 open recall letter (NT&MVSA) from Honda regarding the replacement of the driver-side steering wheel Air Bag. At this time, according to your Service Mnager, the replacement parts are NOT available to be installed. Yet your invoice wording says: "... owner has declined to have the required work performed." We did not decline. Your verbiage is inaccurate and should be changed. 3.) Some, but not ALL of your staff was wearing some sort of "face masks" to help prevent the spread of the Covid-19 virus. Thanks for those who chose to comply. Gary Forsmo More

The service was timely. Jeff was very friendly and explained everything I needed to know. They followed the COVID-19 protocol which I was pleased about. explained everything I needed to know. They followed the COVID-19 protocol which I was pleased about. More

Excellent I rely on the service dept to keep me up and running. Jeff has always taken care of me. I rely on his expertise. And I trust his advice. I rely on the service dept to keep me up and running. Jeff has always taken care of me. I rely on his expertise. And I trust his advice. More

I found have found that the service team was very genuine and helpful. I would highly recommend them. Keep up the good work. Thank you and helpful. I would highly recommend them. Keep up the good work. Thank you More

Zimbrick new car buying experience They seemed very helpful friendly and interested in helping. Worked hard to get us a fair price. Very personable staff. I have heard that their servi They seemed very helpful friendly and interested in helping. Worked hard to get us a fair price. Very personable staff. I have heard that their service department is excellent and am looking forward to experiencing it . More

Had a great experience and sales person was very accommodating and professional. One of the best customer service experience we've ever had. Trevor our salesman made us feel comfortable and was very accommodating and professional. One of the best customer service experience we've ever had. Trevor our salesman made us feel comfortable and was very responsive to our needs. More

Great service I appreciated the efforts to continue to provide safe, service during the Covid-19 crisis. I also appreciated the option to wait for my car. Ali greet I appreciated the efforts to continue to provide safe, service during the Covid-19 crisis. I also appreciated the option to wait for my car. Ali greeted me and immediately offered to help when he saw that John was unavailable. More

Great Emergency Service I had a problem with my starter and was almost stranded while running errands. They tested my battery, determined the real problem, and scheduled a se I had a problem with my starter and was almost stranded while running errands. They tested my battery, determined the real problem, and scheduled a service time for me. They even gave me a loaner! All in all a great experience! More

Friendly, knowledgeable straightforward sales staff Always helpful. No "diagnostic" charges on repairs. Knowledge and helpful staff. I bought my last used car from Zimbrick and will buy the next one the Always helpful. No "diagnostic" charges on repairs. Knowledge and helpful staff. I bought my last used car from Zimbrick and will buy the next one there too. More