Zeigler Chrysler Dodge Jeep of Schaumburg

When I was in the market for a new car for myself and my twin babies, I began by researching dealerships to ensure I would receive a fair price and no high-pressure sales tactics. I came across a Jeep that twin babies, I began by researching dealerships to ensure I would receive a fair price and no high-pressure sales tactics. I came across a Jeep that fit my budget, so I contacted the dealership to inquire about it. However, when I arrived at the dealership, I was greeted by a sales representative named Z, who informed me that the Jeep I was interested in was not available. Mike Jones - another sales man offered to show me another brand new Jeep, but I declined due to budget constraints. He then showed me another Jeep that was within my budget, but the babies were at the end of 3 hours there. He said he can deliver it and I can virtually sign paperwork. However, when it was dropped off I was told I had to come in on Saturday to do it - so I had to schedule a babysitter - wasn’t doing that ordeal again. I went to sign the paperwork the next day, I noticed that the glove box contained garbage and a receipt for a tire replacement, no antenna and the rear headliner was loose. I asked about these issues and was told that the tire was likely just popped, but the liner and antenna would need to be repaired because it was a loaner car and the person must have replaced on their own. I would need to schedule a service appointment to address these issues. They advise they inspect each vehicle before it leaves the lot but if they do that then why didn’t they notice the tire receipt, the antenna missing, and the liner issue? How do I know this car is safe or more damage was to done to the tire / wheel area? So now I have to schedule service repairs for liner but have to move my infant car seats (with an anchors) twice - which are a pain and hard to clip in. I am concerned about the safety of my vehicle and would like to see a report on its condition but Mike keeps giving me “he checking into to it.” To date I have been unable to get an answer from salesperson, Mike Jones, and the general manager, Eric Johnson, has not responded to my concerns. So I have no recourse because I have no transportation and need a vehicle - I can file a complaint with commerce commission & do reviews but will my babies be unsafe in the meantime ? More

Nobody knew exactly when the car was going to be done so it was very confusing when to pick it up. It was not cleaned upon arrival either and they called and asked me if I wanted it clean. There is a debris it was very confusing when to pick it up. It was not cleaned upon arrival either and they called and asked me if I wanted it clean. There is a debris that is like a blue packing material that keeps showing up in the car that must be from the airbag packing. It was not done correctly and therefore I keep getting these blue things all over the place. I am very displeased! More

Fast, kind, friendly staff. Knowledgeable about issues and was able to answer all my questions. Knowledgeable about issues and was able to answer all my questions. More

Ziegler has a large inventory for selection on site when shopping. My sales professional, John G. is pleasant to work with and very knowledgeable about CDJR products. He explained the plus and minuses of t shopping. My sales professional, John G. is pleasant to work with and very knowledgeable about CDJR products. He explained the plus and minuses of the different models I was interested in and made my car purchasing a good experience. I also dealt with Chuck in service on an issue and had a favorable experience as well. More

They always take care of me and go out of their way to make sure I am happy and satisfied. Emily and Chuck are the best in the service department. make sure I am happy and satisfied. Emily and Chuck are the best in the service department. More

Chuck, is a terrible service advisor. No follow up or follow through. My wife fell on the wet cement and he just stood there, didn’t help her up or say anything. No follow up or follow through. My wife fell on the wet cement and he just stood there, didn’t help her up or say anything. More

Was able to order additional Jeep key fob even though I hadn’t purchased my used jeep from Ziegler hadn’t purchased my used jeep from Ziegler More

Es un lugar muy agradable, con un excelente servicio y gran trabajo tecnico. Mi experiencia fue muy satisfactoria !!! gran trabajo tecnico. Mi experiencia fue muy satisfactoria !!! More

I had a problem with my truck (Ram 1500 Laramie) took it back 5 days after I bought it from Ziegler in Schaumburg. They could not find the problem. I been back multiple times after and still no answer as t back 5 days after I bought it from Ziegler in Schaumburg. They could not find the problem. I been back multiple times after and still no answer as to what the problem is. The manager said to me that it's the truck just getting used to the new driver!? Really? More