Zeigler Chrysler Dodge Jeep of Schaumburg

ZEIGLER CAR BUYING EXPERIENCE I originally went to Zeigler's for a test drive of a new Jeep that I had seen on display and sense I was in the market to purchase another SUV I figur I originally went to Zeigler's for a test drive of a new Jeep that I had seen on display and sense I was in the market to purchase another SUV I figured I would go where I purchased my 2005 Jeep. The test drive of the 2014 Jeep Latitude was great and my salesman Ed Wells was informative but my spouse wasn't with me so I wasn't able to purchase that day. My husband and I came back 2 weeks later and with the help of Eric Foret, I was able to purchase the Cherokee Limited in the color I wanted and all the bells and whistles I could handle. I absolutely love it. The easy going manner of my salesman and the Zeigler staff made the process relatively quick and painless. Needless to say Zeigler's definitely will have my business again. More

im very dissapointed in zeigler chrysler i came in im very dissapointed in zeigler chrysler i came in saterday with my wife to test drive the 2012 jeep Rubican and mike spooner said it wasnt there. y im very dissapointed in zeigler chrysler i came in saterday with my wife to test drive the 2012 jeep Rubican and mike spooner said it wasnt there. you said it would be there thats why we set up a time. then mr spooner said "we came in on a busy day" and he had other customers. kept us waiting then handed us over to shawn . mike spooner made us feel like we did something wrong. I feel like it was just bate and switch. shawn kept pushing us to buy new More

I did not buy my Minivan from the dealership so I can't speak about the sales team but I can definitely recommend the service department team. I am dealing with Andy now for almost four years. The fi can't speak about the sales team but I can definitely recommend the service department team. I am dealing with Andy now for almost four years. The first time I knew him was at Napelton Chrysler. I moved after that to Schaumburg and let me tell you how much I was pleased to find him at Zeigler Chrysler. He is kind, takes his time to explain the problem and recommend only what is required to be done. The spareparts department also, specially Tim, were helpful to me all the time and also competitive in matching other dealers prices. One more thing, if you own a chrysler don't miss the oil change offers, you buy 4 or 5 oil changes in advance but you end with less than $18 cost for each oil change. Go to their website and see the coupons, it's cheaper than NAPA or similar places in many cases. More

Have a 2006 Jeep Liberty CRD (diesel engine) that had a dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty mi dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty minutes. I was quoted $14,000 dollars for a new crate engine, which is absolutely outrageous to begin with, and that coupled with the fact that we purchased the car for $10,000 kept me from letting them touch it. I rebuilt that "majorly damaged" engine personally and there is absolutely nothing wrong with it other than a slipped timing belt which costs about 200 bucks. This is the kind of thing a lowly business does when they just want your money and think you're too stupid to have any clue what they're doing. If I was anyone in this world the last place I would go would be to the Zygler Jeep dealer in Schaumburg. Ever. More

Horrible customer service. The sales associate I was forced to deal with had zero knowledge of the car. It took them 35 minutes to locate a car that I set up an appointment to test drive. They did not h forced to deal with had zero knowledge of the car. It took them 35 minutes to locate a car that I set up an appointment to test drive. They did not have any literature to give me on the vehicle. I was told they gave all of the booklets away. (If that's the case, how about reordering some more?!?) After stating that I was between two cars right now, a Chrysler and another make, I was then being persuaded to go test drive the other make and was told by the manager that he currently drives that car and loves it. It was a terrible experience from the beginning, I should have left when I was told me they were locating the car. More

I bought a 2007 Dodge Grand Caravan used that was under I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. Ziegler is the closest Dodge dealership to me so I used them for servicing the car, twice. The first service was under warranty and I had tie rods, a small electrical problem, and some body trim fixed, all without issue. The second time the A/C went out after 5 years and 40k miles. After doing some research I determined the rear evaporator was bad. I went online and found there might be a recall. I called Ziegler and the service manager stated my car was under extended warranty for the problem but not under recall. I set a time and had my wife bring the van in about a week later. I gave her specific instructions to let the service adviser know the problem was the rear evaporator and it should be covered by the extended warranty. Other than a snide remark to my wife about her knowing exactly what the problem was, I was very happy. I'm sure he wouldn't have talked to me that way, and I wouldn't have let him, but anyway... Ziegler fixed the van in one day and had the car so clean when I came to pick it up I didn't recognize my own van. So, twice I have had good experiences with this dealer in having my van serviced. I know most people will go out of their way to write a negative review so I made it a point that I would write a positive review if I was treated "right" by this dealer. So here it is! For the comment I gave them a "3" for friendliness. The service adviser I talked to on the phone was helpful and knowledgeable. I did come prepared though with my VIN and the background of the problem and solution. More

I have dealt with with this dealership many times. I bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea w bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea what is going on and their communication and customer service sucks. My car has had nothing but problems and they say the fix the problems but of course not even a week later its back in the shop. All I can say is RUN!!! Do yourself a favor and go somewhere else. More

I've been looking for a Wrangler for awhile. I went in and met with Kerry and told him what I was looking for in a Wrangler... nothing fancy. Spent a lil bit looking through what they had and found the on and met with Kerry and told him what I was looking for in a Wrangler... nothing fancy. Spent a lil bit looking through what they had and found the one that I really wanted. Kerry was very knowledgable and told me everything that I needed and wanted to know about the car. When it came time to talk about purchasing the truck, I got a little nervous thinking that they were going to come back with the classic hard sell but Kerry's demeanor never changed. He assured me that he was going to get me the best price with the best possible payment. I actually couldn't believe the price that I payed for the car. I like Kerry because he is a man of his word and he worked for my business. I will buy all my future Jeeps from Kerry and refer everyone I know to him. Thank you Kerry, I love my new Wrangler!!! More