Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Excellent service by the team especially DJ Donofrio. This was my 3rd purchase from this dealership. This was my 3rd purchase from this dealership. More

Very helpful and knowledgeable. Customer service was fantastic. I’ll always recommend this place to anyone. My advisor Steven answered all my questions and responded fast. Friendly Customer service was fantastic. I’ll always recommend this place to anyone. My advisor Steven answered all my questions and responded fast. Friendly people. More

They provided excellent service in a ti. ely matter and were very informative and polite. ely matter and were very informative and polite. More

Went in for an oil change and tire rotation. Everything was done quickly even before the time they estimated. No issues at all. Everything was done quickly even before the time they estimated. No issues at all. More

The service and speed of the work that was performed were outstanding and friendly! Highly recommend the service department! outstanding and friendly! Highly recommend the service department! More

Paul in the service dept is amazing ! I appreciate all that he and the crew do. People even wished me a happy birthday today ! I love doing business with you ! Thanks again ! I appreciate all that he and the crew do. People even wished me a happy birthday today ! I love doing business with you ! Thanks again ! More

Smart, caring, good people work here. They care about your car and you! I’m always pleased when I have to bring my car in for service. I know the work will be done correctly! They care about your car and you! I’m always pleased when I have to bring my car in for service. I know the work will be done correctly! More

They bait and switch, don’t believe the advertised price on their used vehicles. They add on LoJack and the service receipt. Whatever the service receipt price shows they charge you over 3 times the price on their used vehicles. They add on LoJack and the service receipt. Whatever the service receipt price shows they charge you over 3 times the price they paid and add it to the vehicle price. They try saying that’s normal practice but it most certainly is not, certainly not advertising one price but when you sit down suddenly it shows the price thousands higher, in our case over $5,000 higher. They were unwilling to negotiate the vehicle price and wouldn’t budge even though they’ve had the vehicle for several months however they did reduce the service receipt charge but only by a small amount. Also, don’t believe the first or even the second interest rate quoted you. You’re better off to shop around for the best rate yourself before you even go. We have very good credit and I knew what they were offering was too high so I ended up going through our bank and got a rate 3 points less than they quoted and then they still tried getting me to go with their financing by suddenly saying they could match the rate because they make money and get a cut when they secure the financing. Had they been more upfront and honest with price and willing to negotiate and not played games with financing and rates and offered the best rate from the start maybe we would’ve went through them but at that point I didn’t trust them any longer and wasn’t wanting them to get even one extra penny out of it. Finally to top it off, the service receipt had showed both headlights were replaced because they weren’t working (which we paid for and then some) and on our way home when it got dark we noticed one was not working and we emailed and sent a voicemail message about it and have gotten zero response. By the end of it all we regretted not just walking away, telling them to shove it and going elsewhere. Overall it was the worst car buying experience we’ve ever had and we’ve bought many over the years. More

Fast service for oil change and tire rotation. Mike was very polite and and efficient. Mike was very polite and and efficient. More

BUYER BEWARE: Tried to purchase a used vehicle. Got lowballed for the trade in due to a false vehicle report. Advertised internet pricing was $6,000 below used vehicle price per the salesman. Also Got lowballed for the trade in due to a false vehicle report. Advertised internet pricing was $6,000 below used vehicle price per the salesman. Also bad loan advice given to maximize dealer profits. Will be filing an FTC complaint for false and misleading advertisement practices. This dealer is great....if you want to spend more money on a vehicle that was is advertised. More