Zeigler Chrysler Dodge Jeep Ram of Downers Grove

2018 overland Very happy with our purchase - thanks Chad .they matched the best deal in town and with my trade in . Nice that they also offer 2 years of oil change Very happy with our purchase - thanks Chad .they matched the best deal in town and with my trade in . Nice that they also offer 2 years of oil change and tire rotation More

Service Department Crooks Cost Sales Team a Sale First, I will say that Paul and Eric in service were polite, despite my vocal dismay. The positive ends there. My 2006 Town and Country would no First, I will say that Paul and Eric in service were polite, despite my vocal dismay. The positive ends there. My 2006 Town and Country would not start due to a sensor that left the computer believing the car was in reverse rather than park. A quick google of the issue unveiled a common problem on the car and quickly told me it was a transmission range position sensor. It was clear that Chrysler has dealt with this problem thousands of times. I called several local repair shops and was quoted $228-$264 for the repair and confirmed with each shop that this was likely the issue. I contacted Zeigler service and asked for a quote to replace the sensor and was given a price of $272.00 for the repair plus the part which was $65.65. I was also told that there would be a $99 diagnostic charge that would be credited to the repair at the end. While the price was the highes of all the quotes, the car was located two blocks away and I felt Chrysler may be the best option......against my normal better judgment. I had the van towed on Saturday to Zeigler and was told they would look at it on Monday. On Monday evening, I received a call advising me that the tech was still looking into the problem and would need another couple hours for the diagnostics and that the cost for diagnostics would now be $295, but that it would still be credited to the repair cost. Remember, the quote was $272 plus the $65.65, and remember, I told them what was wrong with the car. Reluctantly, again, I authorized them to do so as diagnostics would still be a wash. Tuesday they called me back and advised me that the issue was my Transmission Range Position Sensor (yes, the exact problem that I told them was the issue) and that the repair would be $775.00. I asked if that is including the diagnostic that would be removed. Nope. Of course, at this time I was not happy and advised the rep to put the car back together and I would tow it out for someone else or myself to do the repair. It was late in the day so on my quick return call, we agreed to leave the vehicle alone and connect in the morning. Wednesday morning I received a voicemail that they were able to get the repair cost down to $536. While this is still nearly double their estimate, from a convenience perspective I had them proceed. Thursday the vehicle was done, and when I went to pick it up, the bill was $668. Yes, taxes and shop charges! Shop charges of $30 dollars for which I was told is for towels. Apparently Zeigler buys their shop towels at Nordstroms. Again, I paid more than double for a repair that was estimated at $272 plus parts. Technicians have seen hundreds of this problem and it took no time to diagnose. In my opinion the folks at Zeigler are crooks. Granted they got me this time and squeezed me for an extra few hundred bucks. However, poor Carlos is now losing out on the brand new Pacifica sale that my wife and I were going to purchase in October along with years of future patronage. I suggest that anyone that needs a repair done on their vehicle shop the website www.repairpal.com if you know what needs to be done. They quote a guaranteed price from the shops nearby and will tell you who will do the repair at what price. More

Very professional and nice! I had a very great experience here Alberto was my salesman. He was patient and made it possible for me to find the right vehicle. I had a very great experience here Alberto was my salesman. He was patient and made it possible for me to find the right vehicle. More

ZEIGLER The sales person was friendly, professional and outstanding knowledge of Jeep automobiles. I wasn’t able to afford the payments on a new Grand Cherok The sales person was friendly, professional and outstanding knowledge of Jeep automobiles. I wasn’t able to afford the payments on a new Grand Cherokee, even with my $23,000 Jeep tradin, so I decided to lease the Grand Cherokee. Even though I would have much rather owned the car, this was a doable alternative. More

Excellent customer service Excellent customer sevice in a friendly atmosphere. Greg was helpful and informative. The cashier was polite and pleasant. Our issue was resolved in a Excellent customer sevice in a friendly atmosphere. Greg was helpful and informative. The cashier was polite and pleasant. Our issue was resolved in a timely manner. More

Excellent services They have Excellent Services and they will help you Find what type of Car you looking for you will be Happy With there Services and what you see They have Excellent Services and they will help you Find what type of Car you looking for you will be Happy With there Services and what you see More

Great customer service Professional and courteous. All services well explained with no hidden costs or surprises. Very quick quality service. Modern service area and comfort Professional and courteous. All services well explained with no hidden costs or surprises. Very quick quality service. Modern service area and comfortable waiting area. I will definitely be back for all service and maintenance. More

New Car Awesome dealership with even better salesmen! Came In looking for a deal on a used car and left out with a 2019 Jeep Cherokee. Darrin did a great job Awesome dealership with even better salesmen! Came In looking for a deal on a used car and left out with a 2019 Jeep Cherokee. Darrin did a great job assisting me with the entire process. More

Awesome Great friendly team. Great service and Great product. The entire dealership has friendly and informed staff. Darrin D has done a terrific job explain Great friendly team. Great service and Great product. The entire dealership has friendly and informed staff. Darrin D has done a terrific job explaing my options. More

Impressive srvice Had no appt but car had ejectricsl issues I needed to get resolved. They fixed it same day and even noted it needed a software update and did that as Had no appt but car had ejectricsl issues I needed to get resolved. They fixed it same day and even noted it needed a software update and did that as well. Really great service experience. More