Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Long wait to see service advisor I went to the dealer to pick up my $50,000 grand Cherokee overland that was in there for the 3 rd time for a transmission issue. And the 2nd time to r I went to the dealer to pick up my $50,000 grand Cherokee overland that was in there for the 3 rd time for a transmission issue. And the 2nd time to replace a water pump. Waited 25 minutes to speak to a service advisor as the one talked to 2 people about everything but car issues and the other walked away and didn’t return for 10 minutes all this white 4 people waited to get service. Enough about great service They told me that they couldn’t find anything wrong but the time before they said there was a problem but couldn’t fix it. I drove 5 minutes home and the transmission started to act up. I’ve been a loyal Jeep customer for 25 years but this BAD service I am thinking that they don’t care about me so I might as well look at a different brand and dump Jeep as they have me More

Airbag recall Dropped off the vehicle after hours and they had the vehicle completed before the scheduled appointment time. I had very helpful people help me when I Dropped off the vehicle after hours and they had the vehicle completed before the scheduled appointment time. I had very helpful people help me when I picked up the vehicle. More

BUYER BEWARE *****BUYER BEWARE ******This is by far the worst car buying experience of my life. We purchased a pre-owned 2016 Dodge Durango in August from Zak. The *****BUYER BEWARE ******This is by far the worst car buying experience of my life. We purchased a pre-owned 2016 Dodge Durango in August from Zak. There were some nicks on the bumpers and inside the door which the dealership agreed to fix in a “we owe.” Fast forward a couple months to October 29th and we finally have the time to take the car in for a couple days. I pick it up and NONE of the nicks were fixed. Instead of painting the car they sprayed the truck with some type of rust deterrent. That should’ve been a bad sign already. I mean who does work on a car without checking what it’s there for? Anyway, it turns out I had to bring the car back AGAIN so they can actually do the work I wanted. They give me a loaner. We go to pick up the truck and the paint job they did on it was horrendous (see pictures below). It looks like a toddler finger painted it. That is how terrible it looked. So we leave, this is our THIRD trip at this point. We live an hour away. I refused to go back again. They would have to deliver my truck back to me at my house if they wanted their loaner back. Throughout this whole process NOT ONE person was proactive in contacting us in regard to the status of our vehicle. Our texts would go unanswered by Zak and we would have to keep calling to ask to speak to a manager to figure out what was happening with it. We spoke to two different managers in the beginning all of which were trying to pass the buck. Finally got in touch with another manager who claimed to be new and he started to renege on their promises until we asked for all of his superiors’ names and emails. He called back a couple minutes later to say they will find someone to deliver the truck. We finally got the truck back TODAY. Yes, this whole ordeal has been going on from Oct. 29–Nov. 13 for something that should have been completed in a matter of a couple days. At first they were reluctant to deliver the truck back to us.How unfair of them to ask us to drive for a FOURTH time because of THEIR mistakes. Even going so far as lying that they were not insured to drive it out. I mean come on. We are not stupid. The nightmare doesn’t end there. They bring the truck back on E. It is disgustingly dirty on the inside from paint (see pictures below) and they didn’t even put the front license plate back! They didn’t even give us the screws back! What kind of business are they running? Obviously, a terrible one. Stay away from Zak and especially any Ziegler dealership if you want quality customer service. More

Zeigler CJDR Downers Grove Service Excellent service department at Zeigler in Downers Grove! Always have good experiences here when servicing and maintaining my Ram 1500. Very polite an Excellent service department at Zeigler in Downers Grove! Always have good experiences here when servicing and maintaining my Ram 1500. Very polite and courteous, estimates and diagnoses are very timely and accurate. Thanks to Dave my service writer for his updates and quick responses, he is very professional and easy to deal with! More

Great experience Very timely service for Express Lane oil change. The manager Josh was very personable and really took the time to ensure my satisfaction. I would high Very timely service for Express Lane oil change. The manager Josh was very personable and really took the time to ensure my satisfaction. I would highly recommend this dealer for service needs. More

Useful Helpful and efficient Fast and good experience today. Checked With manufacturers to see what was necessary and not needed. Glad to get my jeeep b Helpful and efficient Fast and good experience today. Checked With manufacturers to see what was necessary and not needed. Glad to get my jeeep back safely More

Service Got me in and in a loaner. Out the door in 20 minutes. Kept me updated and delivered on date and time promised. Work was completed on time and relativ Got me in and in a loaner. Out the door in 20 minutes. Kept me updated and delivered on date and time promised. Work was completed on time and relatively cheap. Dave the service writer was very helpful and friendly. More

Quick means quick! Went to the express oil change..it was crazy fast! The greeted me as soon as I pulled up, open the door for, took my keys and directed me to the custo Went to the express oil change..it was crazy fast! The greeted me as soon as I pulled up, open the door for, took my keys and directed me to the customer lounge. Felt like I was there less than 10 minutes. They sat down and thoroughly went through my report of my Jeep giving me all A++ on my ride. They ushered me to my vehicle opening doors for me. All I can say is fantastic service, honestly kind people and willing to take the best care of you they can! They will always have my business!! More