Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Excellent Service The communication and attention to detail provided by Dave in service and the dealership overall was one of the best experiences I have every had from The communication and attention to detail provided by Dave in service and the dealership overall was one of the best experiences I have every had from a dealership. I would highly recommend them. More

Excellent experience Darren Donofrio was excellent. Want the best deal contact Darren. The service was the best service I have had purchasing a vehicle. Thank you Ziegl Darren Donofrio was excellent. Want the best deal contact Darren. The service was the best service I have had purchasing a vehicle. Thank you Ziegler Jeep. More

Recall/airbag light Everything was great. They just should offer loaner cars. This is why I usually don’t go to the dealer. No one ever offered it to me Everything was great. They just should offer loaner cars. This is why I usually don’t go to the dealer. No one ever offered it to me More

Oil Change Used Quick Lane to get an oil change. Was in and out within 20 minutes. Staff was very courteous and helpful in going over complimentary vehicle inspe Used Quick Lane to get an oil change. Was in and out within 20 minutes. Staff was very courteous and helpful in going over complimentary vehicle inspection. More

Recall work Great service to correct 2 recalls on my truck. I’m glad I brought my truck here and the job was done in one day. Great service to correct 2 recalls on my truck. I’m glad I brought my truck here and the job was done in one day. More

Body work nightmare. Brought vehicle in for routine maintenance and a ding in front bumper. Was called and advised entire bumper should be painted. Fine. Within six months Brought vehicle in for routine maintenance and a ding in front bumper. Was called and advised entire bumper should be painted. Fine. Within six months paint start peeling off bumper cover. Leave vehicle again so can be done right. In less time starts peeling off again and you can tell they sprayed right over old paint. Third time leave vehicle for ten days and beg them not to use same shop. They do anyway told it would be finished on date of my return. It wasn’t. Then the next day. It wasn’t. Then the next day for sure. It was but none of the other service I needed was done despite being told it was ready. Horrific customer service. But they did decide to give me a free oil change for everything I went through. More

Poor customer service They cracked my windshield & wouldn’t replace it. Very arrogant attitude could not give me a rental or courtesy vehicle, I had to rent from u haul. Th They cracked my windshield & wouldn’t replace it. Very arrogant attitude could not give me a rental or courtesy vehicle, I had to rent from u haul. They had my truck 8 days & had to bring it back in for them to put the access panels back on and replace wheel bearing More

Above and Beyond They went far above and beyond throughout the entire process. They made sure we got exactly what we wanted and were very friendly and pleasant. They went far above and beyond throughout the entire process. They made sure we got exactly what we wanted and were very friendly and pleasant. More

The worst dealership ever! Zero stars! This dealership has a lot of girls answering their phones that are extremely clueless about cars and basic information. I had the wors Zero stars! This dealership has a lot of girls answering their phones that are extremely clueless about cars and basic information. I had the worst experience purchasing my vehicle back in June of this year. My sales rep explained how much he hated his job and how low the pay was. Which I’m not sure why he would tell me. So, that was a bit of a turn off. The car I wanted that was online was being used a loaner car (new) and I couldn’t purchase it. Liz lied to me about the vehicles availability and the appointment time. Which if I would have known earlier I would have just come closer to home to buy a similar car in Oak Lawn. They asked to run my credit twice but hit my credit 7 times! That will take a couple of years to be removed. They begged to add an extended warranty onto my loan. Even though they are just a broker looking to gain commission off of you and jack up your car note even higher. They are only there to sell you the car not an extended warranty!! Never get an extended warranty from the dealership people!!!!!! Do your own research and find a legit and better company to go with. I attempted to give them another chance and went in yesterday (6 months later) for an oil change. When you get their everyone looks at you like a deer in headlights and extra non helpful. When it’s over I pull out onto the highway and notice that my “oil change required “ light is still on. Instead of me getting off the highway and coming back in, I called about it. I get some girl on the line that tells me to drive for 30 miles and it will go off....she was clueless. She then transferred me to a (new) service technician that gave me this unbelievabley long way of turning this light off. I asked her why it wasn’t done before I left. She yelled at me and said, “ ma’am I’m new and I don’t know!” She was obviously nasty and unprofessional. So, I xxxx Googled it and got it turned off myself! But I figured if I’m paying you almost $100 bucks for an oil change why not take the warning light off for me too. Perhaps that was too much to ask for. I would NEVER do business with this company again. I would also NEVER recommend them to anyone either. It was bad from the beginning until the end. Buying a car is too big of a purchase to be given the shaft by a crappy dealership. More

Worst place to get a used car The sales manager was only intrested in making money off add on accessories.rude.the car i bought had the the spare tire stolen in there lot the sales The sales manager was only intrested in making money off add on accessories.rude.the car i bought had the the spare tire stolen in there lot the salesman said and wouldnt give me a tire.the floir mates where gone as well.and the rear reflector was missing.they did nothing for any of it.wouldnt even take 50 dollars off the car.WORST CAR DEALERSHIP EVER More