Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Gotta love the service department. They took the van right away. And they finished before the allotted time I was told. Happy and will go every time for service. right away. And they finished before the allotted time I was told. Happy and will go every time for service. More

I recently Purchased a used vehicle with little issue and little haggle as all research was done before arrival, but issues became present on the follow through post sale. When purchasing the vehicle, the sa little haggle as all research was done before arrival, but issues became present on the follow through post sale. When purchasing the vehicle, the sales manager had been driving this car as his personal vehicle after hours and only one key was present upon purchase/sale, the second key was supposed to be ready for pickup upon the managers arrival in the coming days. No call to follow up for a week, personally followed up to be put on endless hold via phone calls and left three messages over the following two weeks for my initial sales rep. Fourth week in I finally speak to my salesman who said he would follow up the next day, but to no suprise no follow up. Another week goes by and finally speak to a sales manager after being left on hold for another 20 mins. Another promise of follow up and nothing. Another week goes by and speak to another sales manager who then promises to bring this to his managers attention as he was aware of the situation and surprised no resolutions had happened. Eventually the conclusions comes that they are unable to locate the key..... no duh.... I Stated that at this point it doesn't matter where the key is but either a new or orginal is the last option and only option. Another promise of follow through and empty promises with nothing tangible in the end. No call back, no solution, no follow through, what a joke! I Never leave reviews, but this is the epitome of bad follow through. Avoid this place at all cost if you want back end customer service! More

The trip was very quick and it didn’t take as long this time as is it always does in other places. I am glad they did it fast. time as is it always does in other places. I am glad they did it fast. More

The guys in the service department are friendly and speedy. My husband especially enjoys seeing the service detailed printout. Thanks for taking good care of my favorite fun Jeep! speedy. My husband especially enjoys seeing the service detailed printout. Thanks for taking good care of my favorite fun Jeep! More

Very disappointed that Zeigler Jeep in Downers Grove does not honor MOPAR Coupons. I will consider a different Jeep dealer as we have 5 Jeeps in our family. not honor MOPAR Coupons. I will consider a different Jeep dealer as we have 5 Jeeps in our family. More

Did the quick oil change which was fine but I noticed an yellow like with an A in it on the panel. Checking it says the start stop is not available? quick Oil change and another problem ... of course I need yellow like with an A in it on the panel. Checking it says the start stop is not available? quick Oil change and another problem ... of course I need to take it back in to get it fixed...another hour or two of my time and I can’t do it for another week! They had to pull my car out of garage and didn’t see there mistake!!! Thought I’d get my car washed a nice perk is no longer done! More

THE CAR WAS IN FOR AN OILCHANGE, IT GOT DONE IN THE CAR WAS IN FOR AN OIL CHANGE, IT GOT DONE IN REASONABLE AMOUNT OF TIME STAFF WAS COURTEOUS. I WILL USE THEM AGAIN FOR SERVICE. THE CAR WAS IN FOR AN OIL CHANGE, IT GOT DONE IN REASONABLE AMOUNT OF TIME STAFF WAS COURTEOUS. I WILL USE THEM AGAIN FOR SERVICE. More

Did a got job getting my jeep fixed. Brought it in for an oil change and found a bigger issue. They were able to get the issue fixed in a couple of hours without an appointment. oil change and found a bigger issue. They were able to get the issue fixed in a couple of hours without an appointment. More

I had my $50,000 vehicle in for safety recall and oil change and they didn’t have the time to wash the exterior . They claim the car wash was no good and didn’t have enough staff. change and they didn’t have the time to wash the exterior . They claim the car wash was no good and didn’t have enough staff. More

Derian and the entire team at Ziegler were great to work with. We received a fair deal in a short amount of time. The entire team was very helpful. with. We received a fair deal in a short amount of time. The entire team was very helpful. More