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Zeigler Chrysler Dodge Jeep Ram of Downers Grove
Downers Grove, IL
588 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 588 reviews
September 01, 2021
The dealership and wait areas are nice and clean. The service staff was polite and friendly. Unfortunately, due to pandemic supply chain issues. The parts needed are currently not available locally and n service staff was polite and friendly. Unfortunately, due to pandemic supply chain issues. The parts needed are currently not available locally and no availability was provided as of yet. Hopefully soon... More
by Skipper Bob
Employees Worked With
Service Dept - Paul
August 31, 2021
Thorough efficient cheerful service. Very professional. Prompt but very careful. Completely satisfied with this dealer. They have taken care of my 2012 Jeep since it was new and it still runs perfectly. Prompt but very careful. Completely satisfied with this dealer. They have taken care of my 2012 Jeep since it was new and it still runs perfectly. More
by Pat M
Employees Worked With
Josh Galiher
August 14, 2021
Been coming here for 12 years for sales and service. Great dealership! Staff is always courteous!!! I would recommend this dealership to anyone interested in an FCA product for both sales and service! Great dealership! Staff is always courteous!!! I would recommend this dealership to anyone interested in an FCA product for both sales and service! More
by JackT
Employees Worked With
Josh Galiher
July 27, 2021
So this is going to be short and sweet, the customer service and experience is not great our 2021 ram that we purchased in may had scratches and was promised to have the scratches removed and the nick r service and experience is not great our 2021 ram that we purchased in may had scratches and was promised to have the scratches removed and the nick repaired but after being to the detailer and Gerber 4 times, the repairs to the truck were messed up due to communication between Zeigler and the repair shop and even the seat insert had to be replaced on a vehicle that had 8 miles on it, now on top of this gerber found that there was a panel that was partially broken and is now waiting on a part to come in........ my wife and I as the customer have to now coordinate getting the repairs done correctly by Gerber since Phil the GM says that there is nothing else that he can do and has washed his hands of this. There is also the issue where change was taken out of the vehicle when it went to the detailer that everyone was pointing finger's back and forth on and also gas receipt not paid, i even asked phil to give me a report on the door issue so that i have it on record that it was reported but that did not happen, we have asked that this be escalated and have not yet gotten a response. hopefully someone will contact us to have this situation resloved. Email #1 Good Afternoon, While we wait for Gerber to begin the repairs on the vehicle for the 3rd time , I wanted to start the conversation regarding the value depreciation of the vehicle as it has had to be repaired multiple times since the purchase of the vehicle. We are looking to have the purchase price reduced due to the neglect, miscommunication,time lost without the vehicle and overall not so good customer service with a brand new vehicle needing to be repaired, We are open to a conversation on this matter and would like to have a timely response once you have received this email. Email #2 Phil, Thank you for your response stating " that per our last conversation I've done everything i can do, if you have something worked out with Gerber then that's who you'll need to deal with" , phil i will also respond with my statement of " the vehicles value has been lowered due to what was authorized as repairs through Ziegler, and regardless if something is worked out with the Gerber i believe that there is more that you can do as it should not be our responsibility to work something out with Gerber as we are the customers. you have just responded there's nothing else that you can do..... so this is where we will have to escalate this as this is the third or fourth time that you have said you are washing your hands of this, there have been empty promises that have not been met, and even when i stated that change was taken from the vehicle it was taken lightly. We currently are requiring your Regional Manager/Vice President to contact us regarding this matter, please contact me at the number below. More
by andredsmithsr
Employees Worked With
Kareem Aboor, Phil Nepomuck
July 20, 2021
I visited today and out of all my visits Dave saved the day today.So nice from the time I entered until I left.Solved my problems with the greatest customer service you can ask for.Don’t get me wrong all m day today.So nice from the time I entered until I left.Solved my problems with the greatest customer service you can ask for.Don’t get me wrong all my experience with the service department is great but this was the greatest today.THANKS DAVE AT ZEIGLER DOWNERS GROVE keep being you and having the best customer service 🌟🌟🌟🌟🌟 More
by trezure18
Employees Worked With
Dave
June 21, 2021
I had an extremely frustrating experience with Ziegler. If you want to shop for a new car - don't deal with them!!! Don Hall (their salesman) flat out lied to me to get me in to their dealership, knowing t If you want to shop for a new car - don't deal with them!!! Don Hall (their salesman) flat out lied to me to get me in to their dealership, knowing that I had to travel 45 miles to get there. I found a nice brand new car that was advertized on their website for 41k. I called and learned that I don't qualify for 500 military rebate, so the price would be about 500 more. That's ok. I asked to send me a deal on the phone. I got the deal on the phone from Don with a screenshot that 41,868.91. I asked if that's with taxes and then Don confirmed - yes that's with everything. I calculated the deal to be about 2k below MSRP + tax which was good enough for me considering all rebates etc. I said sure I am coming over. I prepped on my end, got a nanny for my 3 kids and traveled 45 miles to Ziegler in Downers Grove. The car was waiting for me. Unwashed. And had 158 miles - I let it slide - could be just a few test drives, no biggie. I come for paperwork and then Don pulls a long pause and says that's 41,868.91 + your 10k down, making it 51,868.91. WOW! What a lie just to get me in. When I talked to Don's manager - he asked me with a smirk on his face - "Did you expect to buy a car for 41k?". I will never deal with Ziegler and recommend you to RUN from this place. More
by iluha
Employees Worked With
Don Hall, Phil Nepomuck, Brian Malpeli
