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Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Downers Grove, IL

4.5
588 Reviews

2311 Ogden Ave

Downers Grove, IL

60515

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Showing 588 reviews

February 05, 2023

Service team went above and beyond trying to hunt down a metallic clunking sound under my Jeep. Took the extra time to find the problem and fixed a minor issue that was not a Jeep problem. Have always had More

by Mertzj22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Necas and Service Tech Steve.
Feb 08, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

Thank you for the wonderful comments!

January 27, 2023

Original repair estimate was marked up by Zeigler $647 higher than another dealership in the area for same repair and same parts. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paige Moore
Feb 08, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

We are sorry to hear you are unhappy with your experience. Please contact us at 630-241-5500 to discuss further. Sincerely, Zeigler Chrysler Dodge Jeep Ram of Downers Grove

January 24, 2023

Great service experience. The dealership is clean and the staff is courteous. We were kept informed of all repairs. More

by rhondajuly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Galiher
Feb 08, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

Thank you for the wonderful comments!

January 23, 2023

Jake and Paul are the greatest! Great customer service! Highly recommended! Wl highly refer in the future! More

by tflndon1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Gibadlo, Paul
Feb 08, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

Thank you for choosing Zeigler Chrysler Dodge Jeep Ram of Downers Grove!

January 20, 2023

Horrible customer service by the service department. Very rude and unprofessional. Didn’t even look at all of the issues but said they did. More

by andersons38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George
Jan 23, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

We are sorry you are unhappy with your experience. We take our Customer's feedback very seriously. May we ask who you have spoken to directly so we can investigate your situation further? Please contact directly at zeiglerdgrove@gmail.com. Sincerely, Zeigler Chrysler Dodge Jeep Ram of Downers Grove

January 19, 2023

Very good! I would recommend them to anyone. The simplest, easiest, and quickest process I have ever experienced in buying a car. We traded in two vehicles. We More

by jameszipper
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darren Donofrio, Mike Tracz
Jan 23, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

Thank you for the wonderful comments!

January 12, 2023

The maintenance guy forgot to reser my oil dirty gauge first time that ever happened. More

by Cikasrelesuvajac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Galiher
Jan 23, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

We have passed your feedback to our Manager's to address internally. If there is anything else we can do, please let me know. Sincerely, Zeigler Chrysler Dodge Jeep Ram of Downers Grove

January 05, 2023

Zak was extremely helpful and informative. He made my wants feel valid and went out of his way to help me possible. He definitely went above and beyond. More

by Camacho
Recommend Dealer
Yes
Employees Worked With
Zak
Jan 09, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

Thank you for the wonderful comments!

January 04, 2023

Best dealership in Illinois…. why the best? They’re honest !!! Paul is a great service advisor and I trust him 100% with my Jeep. More

by mike60707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul , Josh Galiher
Jan 09, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

Thank you for the wonderful comments!

December 30, 2022

Stopped in for an Express LOF that took more than an hour. I got in my vehicle, the glovebox was on the floor with the contents speed on the floor. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Galiher
Jan 09, 2023 -

Zeigler Chrysler Dodge Jeep Ram of Downers Grove responded

We will pass your concerns to our Managers to ensure future services.

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