Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Service department is best one I been to for a long time. I decided to go somewhere different and I am glad I did. Wait time 10 outta 10, customer service 10/10! My daughter even talked with a salesperson an I decided to go somewhere different and I am glad I did. Wait time 10 outta 10, customer service 10/10! My daughter even talked with a salesperson and surprisingly that was a good experience also. 10’s all around. Glad I made the switch. Devin Marbley was great and so was all the mechanics, they helped me out. Was going to Hawk- don’t even get me started on that mess. Anyway I would recommend for sure and will be going back for sure to service and more than likely to the sales department also since my daughter had a good experience. Also the cashier was super nice!! More

I used to take all my cars to them, but they must be desperate for money because I just took my car there 2 weeks ago and was told I needed a new battery and had to pay a diagnostic fee which is underst desperate for money because I just took my car there 2 weeks ago and was told I needed a new battery and had to pay a diagnostic fee which is understandable. I was informed that I needed a battery which was way out of my price range so I had it replaced elsewhere by a reputable shop and still had the same issue. So I contacted the service department and they told me to bring it back and I wouldn't have to pay another fee because of my previous visit 2 weeks ago. Well they charged me another fee and still told me that there might another issue. Really? 2 diagnostic fees and still the same problem? I will be taking all my vehicles to a different dealer. Any suggestions? More

Took it to have recall work done. Tried to make me get a battery when mine was under warranty because it was less than a year old. They broke the plastic battery guard. The guy at pic Tried to make me get a battery when mine was under warranty because it was less than a year old. They broke the plastic battery guard. The guy at pickup said he couldn't give me a battery test print out. They said my car wouldn't jump on 2 different chargers, so I had to call a flatbed tow truck to get it to autozone for the battery. The tow truck guy started in less than 5 seconds. But said he'd still have to charge me for the tow. I trusted the dealer so I didn't try to jump it myself which would have saved everyone's time. I asked for a quote 4 different times because I'm interested in selling. Did not receive a call or a quote. Extremely dissatisfied. I wouldn't have taken it to the dealer if it wasn't for the recall work. I won't be taking it back there. And I wouldn't buy from them again. If I could give 0 stars I would. More

Service department performed well both diagnosing and repairing troublesome issues. Communication was excellent, would return again without hesitation, and would recommend them to family and friends. repairing troublesome issues. Communication was excellent, would return again without hesitation, and would recommend them to family and friends. More

Very knowledgeable and friendly Service Advisor and staff. Got me taken care of and back on my way quickly. I highly recommend them! staff. Got me taken care of and back on my way quickly. I highly recommend them! More

Ziegler has always been reliable and gairin all my dealings with them in the past dealings with them in the past More

I stopped in for a scheduled test drive with the intention to buy a Jeep last week Tuesday. Drove an hour and when I arrived I was told that you were not aware we were coming in. I even sent our lic intention to buy a Jeep last week Tuesday. Drove an hour and when I arrived I was told that you were not aware we were coming in. I even sent our license over to start the process. I was then told the Jeep just sold. I find that very hard to believe as it remained in your inventory 2 more days and increased in price by $2,000. I truly feel this was a case of bait and switch as a way to get us into your dealer. I am so frustrated that I will never step foot in one of your dealership’s again. More

Went for an oil change and lube at the express lane. Had me in and out quickly. Explained the inspection sheet and what needed topping off. Had me in and out quickly. Explained the inspection sheet and what needed topping off. More

This is my third vehicle from a Zeigler dealership. I have found over the years every car has issues but it is all about the service department. I can say every Zeigler Dealership has been great and th I have found over the years every car has issues but it is all about the service department. I can say every Zeigler Dealership has been great and this one is not different. More

Always helpful, professional and timely in their service department. Sales team is very welcoming every time. department. Sales team is very welcoming every time. More