Yuba City Honda
Yuba City, CA
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345 Reviews of Yuba City Honda
Service department was very knowledgeable, friendly and accommodating. I’ve always appreciated your honesty and helpfulness with auto needs. accommodating. I’ve always appreciated your honesty and helpfulness with auto needs. More
I took my car in after the splash guard came loose underneath my engine. This was a splash guard that was replaced by this dealer 2 years ago. I simply asked for it to be re-attached or replaced. Whe underneath my engine. This was a splash guard that was replaced by this dealer 2 years ago. I simply asked for it to be re-attached or replaced. When I dropped it off I was not given an estimated time. The service rep was not friendly and seemed annoyed. When I picked up my car the next day, the same service rep stated that the splash guard was the wrong size and didn’t fit properly and the clips used to attach it weren’t the right ones, and there were no screws. I told him I ordered the replacement part through this Honda dealer and the service dept replaced it so I found it odd that it was the wrong size and the clips were not correct. His response was “have you not had your oil changed in two years?” “I see a sticker from an oil change place on there, but it was not here”. “I wasn’t there and didn’t see it but whoever changed your oil probably took it off and grabbed another one that was just laying around that was the wrong size.” This is a large piece that I don’t believe would be mistaken for any other guard and the place I got my oil changed allows me to observe the whole process. It would be unlikely that would have happened. Regardless, he indicated they “replaced the clips and put in new screws”. How is this possible when it supposedly didn’t fit and why didn’t they recommend replacing it if it was the incorrect size? If this is the incorrect size, why would they risk it coming off again and not replace it? I was not asked if I wanted it replaced and felt as if this was my fault for not using the Honda Service Dept for an oil change. More
Friendly Clean atmosphere to wait Knowledgeable check in service representives Did not push me past my budget :)) Service completed in a timely manner in service representives Did not push me past my budget :)) Service completed in a timely manner More
I have been purchasing my Honda's from Yuba City Honda for 25 years now. I have always had a good experience from purchase through the life of the car. Their parts and service department rocks too ,as the for 25 years now. I have always had a good experience from purchase through the life of the car. Their parts and service department rocks too ,as they are always courteous, quick and, professional. More
Got me in on time for my scheduled oil change, always have had quality service. Only issue I had there were no prices of the service offered, and the prices went up since last oil change and tire rotatio have had quality service. Only issue I had there were no prices of the service offered, and the prices went up since last oil change and tire rotation. More
I went in for a transmission fluid change that went well but also a recall on fuel pump. I had to come back because it wasn’t done correctly then had to come back next day because once again was done correc but also a recall on fuel pump. I had to come back because it wasn’t done correctly then had to come back next day because once again was done correctly so the fuel gauge was working. I’m likely not to go back for service and we were thinking of buying another Honda not sure if wanting to anymore. More