Young Subaru

Do not contact them through email. I emailed them about a car they had. It turned out to be not what I was looking for. And now I'm signed up for some Subaru newsletter spam crap. I emailed them about a car they had. It turned out to be not what I was looking for. And now I'm signed up for some Subaru newsletter spam crap. More

Horrible service all around! I waited a year till I purchased my first brand new Subaru from them the first time ever looking i let me know my drive range and I was just looking a I waited a year till I purchased my first brand new Subaru from them the first time ever looking i let me know my drive range and I was just looking at the moment then they kept trying to get me to drive one and sat me down for three hours doing "paper work" when the prices they were giving me was NOT what had told them it was way over my budget! Then a year later I decided to purchase one in January 2015 bought the car and had problems with the car and the employees treating me as if I had not just spent 30000 for a brand new Subaru as well as they treated me with no respect and flat out rude. It's ben a month and they now are fixing my car that was chipped and the break boot has two rips in it . Plus there was a stain when they first came off the truck when I went to pick it up. The service department took two weeks until I had to call them to see where my part was. Another week later I had an finally getting the part done. The only great experience i had was both finance employees which were Paul and the other finance employee. More

Not as advertised Responded to an add from KSL.com for a 2015 Subaru Forester for $21937. Was send information on cars up to $31000 but not the one I inquired about. Wh Responded to an add from KSL.com for a 2015 Subaru Forester for $21937. Was send information on cars up to $31000 but not the one I inquired about. When I asked about that specific car I was told they had no such car. More

My initial thought was: Young Subaru Rocks! (Updated) This review is a full review of pre & post sale experience, the original review is below. Long read but well worth it! It's sad to see how my confi This review is a full review of pre & post sale experience, the original review is below. Long read but well worth it! It's sad to see how my confidence has dropped since a few months ago, when I raved about my initial experience. I guess I spoke too soon. I bought 2 cars, within a week of each other. Both were used, totaling around $50k. The cars were: 2012 Jeep Wrangler Unlimited and 2010 GMC Acadia. The car buying experience was exceptional with the Jeep, and a little tougher with the Acadia. I went with in house financing, even though I was pre-approved with my bank. I say this because I know that in house is beneficial to the dealership. Paul was impeccable with rapport and financing on the Jeep. Now here is where it started going down hill: I was told by my sales guy, that my pre-existing Rock chips (in the jeep) were filled. I felt them and let him know that I didn't think that they were. He said that he would get it scheduled to be filled and that we could probably just do it when they did the "Resistall" treatment. The Resistall treatment wasn't scheduled for a few weeks until after I made the purchase. Then, I got the flu, postponing the Resistall/Rock chip repair a few more days. The day before I was to go in for the scheduled treatment and rock chip repair, the window cracked. A little at first, then across the whole thing. (These chips should have been filled pre-sale) The crack wasn't the whole problem. The bigger problem is that I actually had to haggle to get the window fixed, which came down to $50 after back and forth. (The same cost as TecnaGlass with my insurance. Minus the warranty that TechnaGlass gives.) this was frustrating because they would rather take $50 more from me than help me out after I had spent so much money. (In house financing and margins on $50k in used cars has got to be a decent kick back. A new window is $200) I decided to just live with the crack, on principle that I won't give another dime to Young Subaru. Now for the next part: Scheduled maintenance time. Young's 2 year maintenance is actually, 3 oil changes. Or $60 if you paid for it. My wife and I took our vehicles: the Acadia and Jeep down for our scheduled maintenance. Mine went off without a hitch. My wife's was the problem this time. Her power steering was having issues, so we had them look at it, which they recommend a flush:$80 cost at Young Subaru. $50 at Arnold's on 14th and Wall. They also said that our AC was leaking (how they knew that from a routine maintenance, is yet to be found) and it would be over $300 to fix. Arnold's on 14th and Wall checked it and found that there was no leak (no cost for checking). And finally my "straw" that brought this review to Facebook, and possibly the rest of the review boards. My check engine light came on today, in the Jeep. I scheduled a check for it at 12:00 noon. I ran late, brought it in around 12:15. I waited for about an hour in the service bay, just to find that I "needed to go to the Jeep dealer" in Morgan Utah approx 20-30 mins away to have it checked/fixed. Even though I bought the extended warranty, I couldn't use it because they needed to bill the manufacturer warranty first. So I had to go to a Jeep dealer. Then, if that doesn't beat all, with 26K miles, my warranty is now up, and my instrument panel went out. So the extended will cover it for $100. Its one thing after another here! So moral of the story:free soda, great deals, and kiss up during the sale, don't do anything for the life after the sale. It seems like money is the only thing that talks at Young Subaru. But even that only goes so far. The lengths taken to get the sale should be the same lengths taken to keep a customer. With the built in charges for Doc Fees, Resistall, extended warranty, and margins on used cars, you'd think that money wouldn't be the only thing motivating this dealership. But...that money will move on to the next place when we decide to trade up in the next 5 years. Don't worry, I'll still be sure to go in for my "free 2 years" maintenance while it lasts. As far as dealership work under warranty, I'll go to Larry H. Miller, it's closer than Morgan. For the Acadia, we'll keep going to Arnold's on 14th and Wall, where we feel that we get a fair deal. (Original Review Below) I just bought a 2012 Jeep Wrangler Sport Unlimited So, let me brag for a minute! Tyson, the general manager tasked his team to make my buying experience exceptional. Being a sales director with several years in the sales industry, I can be over critical, but they did it, they wowed me. Here is how: When the deal started, there was the typical back and forth on the payments and price, but it was never a hard sale experience. My assigned sales guy Nathan was polite and built rapport. One of the managers, Brandon was very polite while appraising my truck, on the appraisal drive. The other manager (don't remember his name but he had braces) was polite and courteous as well. Once I knew what I wanted for sure, we moved on to financing with Paul: Paul, Oh man Paul, (the finance guy) he really made me feel like he was working for my best interest. This guy has to be one of the most genuine finance guys ever. Either he is the best sales guy that I have ever met, or he really cares. I'd be willing to bet that he cares, because he never tried to push me, or get me to go with anything along the way that I wasn't comfortable with. When first coming to Young Subaru, I had reservations because of a couple of other bad sales experiences with other car companies in this area; but these guys got me where I wanted to be on price, offered me a great warranty at a great price, detailed my car, and even let me take the car home over night to consider the idea of the purchase. Now I know sales guys, and car sales, and some of the things that these guys did for me were part of the "sales process" but I never felt sold to! It was consultative, and informative the entire time. I liked all of the guys involved, and would exclusively refer my friends and family to Young Subaru in the future. I will never go anywhere else for service or sales of my vehicles. Sincerely A New Jeep Owner! More

look around talk give young Subaru 5 stars for the help they did for me. A employee helped me and made things right for me. Shaun Gardiner give me some cards. And the give young Subaru 5 stars for the help they did for me. A employee helped me and made things right for me. Shaun Gardiner give me some cards. And the other person was so helpful. I will be back for service ,or a new car. Ray More

Casey was great! When we stopped at the dealership Casey Hoopes was the salesperson that started helping us choose the car we wanted. He was very patient and helped u When we stopped at the dealership Casey Hoopes was the salesperson that started helping us choose the car we wanted. He was very patient and helped us all the way through the puchasing proccess. He attended to every detail and allowed us time to select what WE WANTED. He is skillfull, knowledgeable, and patient. It has been one of the very best car buying experiences in over fifty years of buying cars. We would recommend Casey and Young Subaru to anyone and everyone as well as Subaru cars! More

Very helpful and accomodating Salesman, Lee Jordan! I went to the dealership not knowing what to expect - I haven't purchased a new vehicle in many years. After browsing for a few minutes, Lee Jordan c I went to the dealership not knowing what to expect - I haven't purchased a new vehicle in many years. After browsing for a few minutes, Lee Jordan came right out to offer assistance. I told him what I was looking for and he rounded up the Forester's that best met my request. After comparing the vehicles and all of the options, it came down to the color of the car. He actually moved one of the vehicles off the showrom floor so that we could line them up and I could compare the colors! Yes, he was kind and patient enough to do this. I didn't feel pressured at all - I felt like a friend was helping me pick out a vehicle. He reviewed the operation of the vehicles sytems with my daughter and me and helped us set-up some of the blue-tooth operations. He made sure the car was washed and had a full tank of gas before we were on our way. He told me to call if I have any questions and I will feel totally comfortable calling him. I highly recommend Lee Jordan. More

Great Dealership!!! Hi - I bought a car for my daughter from Young Subaru recently; fantastic experience! The dealership worked tirelessly with me to find a great car fo Hi - I bought a car for my daughter from Young Subaru recently; fantastic experience! The dealership worked tirelessly with me to find a great car for my new 16-year old driver; helped through the financing & I even received a year's free gas w/ my financing. That was a wonderful surprise at the end of the paperwork process! I would highly recommend Young Subaru to my friends & family - Thanks so much Rob Martell!!! More

Service dept was outstanding I needed a repair, and went to another place that didn't even respond to me for several hours, and when I went to check on it, they hadn't even ordere I needed a repair, and went to another place that didn't even respond to me for several hours, and when I went to check on it, they hadn't even ordered the part. So I went to Young Suburu and got excellent service right away. Veronica, had to wait to hear from someone else before she could act, but she did not ignore me. She called to let me know she hadn't forgotten me and what the problem was. I love this kind of communication. The repair job was fixed promptly and professionally. More