Young Subaru

Excellent! I bought my car from Young Subaru last spring and was blown away by the fantastic service that I received. Clayton was one of the most knowledgeable s I bought my car from Young Subaru last spring and was blown away by the fantastic service that I received. Clayton was one of the most knowledgeable salesmen that I have ever worked with. Not only was I treated extremely well, but every time I have stepped back into the dealership he has been there to assist me in anything I have needed. I feel like I am talking to a good friend each time stop by. I would highly recommend his service and in the future I won't buy another vehicle anywhere else. More

Love My Plasma Blue STI Clayton Sunley made my day at Young Subaru in Ogden, UT. I was with a friend who was purchasing a new car. I hadnt planned on buying a new car but I h Clayton Sunley made my day at Young Subaru in Ogden, UT. I was with a friend who was purchasing a new car. I hadnt planned on buying a new car but I had been looking hard at the WRX STI for awhile. In the showroom there was a beautiful Plasma Blue STI that kept speaking to me. My friend purchased a new Legacy and when he was done Clayton helped with my STI. start to finish we had Claytons ear all day. From about 10am to 11pm between the 2 car purchases. Mine was a lot harder, but Clayton kept working my purchase and credit until I was happy with the terms. He didnt quit on me or try and convince me to "just sign" or anything unprofessional. Clayton was the best salesman I could have asked for and top notch guy. We were so tired from the day, and new to the area, he took us out to dinner and recommended a place for us to stay while our extra services were completed on our 2 cars. More

informative I never knew about Subaru that much. After talking to Clayton Sunley i want to sell my car and get one. I think its time to get a new car. Thanks. I never knew about Subaru that much. After talking to Clayton Sunley i want to sell my car and get one. I think its time to get a new car. Thanks. More

Best Car Buying Experience EVER!!! Clayton Sunley was my salesman at Young Subaru in Ogden, UT. From the moment we stepped onto the lot, we had his undivided attention and it only got b Clayton Sunley was my salesman at Young Subaru in Ogden, UT. From the moment we stepped onto the lot, we had his undivided attention and it only got better from there. We were both car guys, but Clayton really knew his Subarus, being an owner himself of several versions. I was able to question Clayton in depth about the new timing chain and engine improvements. After narrowing down my desired car and a invigorating test drive, Clayton made the paperwork and purchase very streamlined and enjoyable. Clayton was also available after the purchase, allowing me to call and email him questions about my car and maintenance. More

No pushy salesmen here! I worked with Clayton Sunley at Young Subaru for 7 months looking for the right car, at the right price. He was never pushy, never tried to get me int I worked with Clayton Sunley at Young Subaru for 7 months looking for the right car, at the right price. He was never pushy, never tried to get me into something missing a key feature I needed, or that was to expensive. He listened to what I wanted, & NEEDED, & could afford. He went above and beyond to help find me the right car for my growing family. After many, many test drives, including Clayton sitting in the back a few times consoling my baby, I picked the car that worked for my family. I can't thank Clayton, & Young Subaru enough. More

2015 Outback I have alwayd loved Subarus. Love the product. The warranties. The 4wd. It was a hard move to make to give up my old trusty '98 Outback but Clayton Su I have alwayd loved Subarus. Love the product. The warranties. The 4wd. It was a hard move to make to give up my old trusty '98 Outback but Clayton Sunley, Paul Byron and Tyson Walker made the transition easy for me to get into my 2015 Outback. Which I LOOVE! I even had some money that was out of state my parents were putting towards the car and Paul made the process very very easy. Clayton also walked me through every new feature to my new car since there was such a change of upgrades. Love my car and love young subaru! More

Trip from SLC worth it Finding newer used outback limited with light colored interior (my only must-have crieria) was not available (at the time) in SLC, so made the trip to Finding newer used outback limited with light colored interior (my only must-have crieria) was not available (at the time) in SLC, so made the trip to Ogden. I ultimately was so glad I did as my sales person Clayton was such a pleasure to work with....young, enthusiastic, and accommodating. We quickly got to a place of "I'll be honest with you and you be honest with me deal" and the car was purchased the same night at a great price! More

It was fantastic! The experience was great. I worked with Kelly Taylor and he was wonderful. All the staff I came in contact with were great, kind, helpful, fun. I woul The experience was great. I worked with Kelly Taylor and he was wonderful. All the staff I came in contact with were great, kind, helpful, fun. I would tell anyone thats looking to buy a vehicle to go their. Kelly Taylor worked with me so I could get the car I wanted at the price I needed. I really can't say enough about how great Young Sabaru was! I will go back to them for all my vehicle needs. More

Young Subaru is the best! I can't say enough good about Young Subaru, especially salesman Kelly Taylor. He made car buying a truly pleasant experience. He was knowledgable, kin I can't say enough good about Young Subaru, especially salesman Kelly Taylor. He made car buying a truly pleasant experience. He was knowledgable, kind, and never pushy. He made sure I was happy and got the exact car I was looking for. I'll be back! More

Salesperson lied multiple times. Don't care about customers We came to this dealer out of necessity because it was the only place our roadside assistance would tow our old car to (we had it towed to an auto sho We came to this dealer out of necessity because it was the only place our roadside assistance would tow our old car to (we had it towed to an auto shop nearby, but the dealer did come get it the next morning so I will give them credit for that). Anyway, the motor was shot so we decided we would need to get a new car. Since our car was all the way out in Ogden and we didn't want to pay to have it towed 40 miles away to Salt Lake, we decided to see what they had to offer as far as getting a new car and trading in our old one. We got to talking about trading it in over the phone with one of the sales reps and we were told our car would trade in for $2,500 and that we'd get the employee discount on any car we bought there since we had to go through such a rough time (we got stranded in the middle of nowhere at midnight with our kids when our car broke down). It seemed a fair estimate for trade in since the motor was shot, though we still would end up taking a loss on it, but we knew that was inevitable. The guy sounded nice so we let him know we'd come up when we could to do the trade in and purchase. We went up to the dealership the next Saturday to hopefully find a new car. We knew exactly what we wanted when we got up there and had done our research beforehand. We spent time haggling like normal and at some point during this process we were told that they ran our credit through their bulk credit processing software and everywhere denied us except, as he said, "I think it was Capital One or something". When we asked him to find out for sure he never would come out and tell us who the finance company was. He also wouldn't tell us our interest rate until we agreed on a price for the car. It was at that point I realize now that we should have just said 'never mind' and taken our business elsewhere. At the time though we though 'well, he's been pretty nice so far and we do have to finance some negative equity into this new loan so maybe that's why the rate is higher than what we've always gotten before'. Looking back I realize he was full of crap. We have great credit, so I was pretty upset about being told I was "denied" by 91 credit agencies. Over this roughly 7 hour visit to the dealership we had a few hiccups. When my boyfriend was going over the financial stuff with the salesperson and was expressing that he was not comfortable with the numbers (he used to work for a credit union doing auto loans) the salesperson just abruptly turned away from him while he was talking still, looked at me and said "well it's your loan so you get to make the final decision about this." like what my boyfriend was saying didn't even matter. It was beyond disrespectful. He also told us we couldn't be approved for a used car because of our credit and the fact that we had to trade in a car with negative equity (which we knew even at the time was just plain not correct). He obviously just wanted a big commission on a 'brand new' car. During the haggling we asked him to go talk to his financial team about interest rates, etc. and he would go back and forth as if he were going to talk to someone and coming back to us with the information. When we were ready to go sign on the papers we found out that HE was the one doing all the financial stuff too. He took us to the financial guy's office and nobody was in there and he just took a seat int he office and started getting the paperwork printed. during the haggling he was also rude when we asked him to check on something regarding the GAP coverage. He had said "well if you'd let me leave I'd go do that" like we were holding him back from doing his job or something... We FINALLY got to the part where we signed the papers (after like 4 hours, mind you). Issue 1: the trade in amount was listed as $2,000 instead of the quoted $2,500. He said there was no way he told us $2,500, which was just total BS because we took very detailed notes from our initial contact with him. Issue 2: We told the salesperson very explicitly that we could bring our down payment after we took it out of our term deposit so it would take 7 - 10 days to get it out. We asked if it was okay that we took the car still that day - and we would have been totally fine having to wait to get a new car if it wasn't okay and we expressed that - and he said that yes it was fine to do that, but that we'd just need to write a personal check that they would hold until we traded it out for the cashier's check when we got our term deposit money out. We signed papers and everything seemed fine. We realized about three minutes after we drove off in our new car that we had left 5 CDs in our old car's multi-disc CD player. We immediately texted the salesperson and asked if he could get them out for us and he said he would and we could pick them up when we came to exchange the checks. Fast forward to five days later when I see my bank account has an insufficient funds fee because they tried to cash a check for thousands of dollars that they promised us they would hold for 30 days. We called the dealership and spoke to a manager. We explained the situation and were told that the salesperson was just training in the financial side of things and that he was mistaken so they couldn't hold the check for 30 days because of how much money it was for. We were able to work out a plan to get the money to them within about 15 days. This plan included us having to drive back to Ogden (about 45 minutes away by freeway with no traffic, mind you - 80 miles there and back) to give them ANOTHER personal check to hold as collateral since they screwed up the first one. We also would have to sign new papers saying that if we didn't bring the money within that time we'd be responsible for it, blah blah. They did however pay me back for the fee charged by my bank, which I again have to give them credit for (really the only person I have a problem with there is the salesperson we worked with). We told them we'd come up the next Saturday again, which was two days away. Later on the SAME DAY we got it all worked out with the manager the salesperson called my boyfriend and had the gall to be upset with us for being "dishonest" about the money situation and just all around was AWFUL. He asked why we said 5 - 7 days when we couldn't get the money to them that soon (which we never said 5 - 7 days at all and were very clear that it would take that long to get the money out, not that that was how long it would take to get it to them - which shouldn't matter anyway since he promised us 30 days). We just took the high road and didn't even argue about it. We just informed him we had already worked it out with the manager so he didn't need to worry about it. When we drove up there we were hoping to work with the manager directly, but the same salesperson we worked with before came out to get our new check and go through the new paperwork with us. We just wanted to get out of there so we tried to just get it over with as fast as we could. During his explanation of the new paperwork he made a snide comment about how it was mine and my boyfriend's error that caused all this to happen and that just pissed us off worse. He couldn't just leave it alone and be professional about it. During the argument that ensued (because we can only take so much crap) he said to my boyfriend "boy, you just really like to go at it, don't you?" and various other rude comments as if he hadn't been the one to create the problem in the first place! Anyway, after everyone calmed down from that incident we asked for our CDs from him. Those CDs that he said he'd get 3 minutes after we left that first day... He said he didn't have them, then he went to look in the service center but said they were not there and they might still be in the car (which he should have just gotten them out when we messaged him to get them for us). The electrical system of the car was disconnected so we couldn't check the CD player that do. Because of that we asked him to look for them in there when he could and we'd come get them when we brought our cashier's check for the down payment. He said he would (again...). Fast forward again to a week or so later when I contacted my old credit union (that all of my previous car loans have been through - with rock bottom interest rates I might add) to see if the balance on my old car loan had been paid off by the new finance company yet (since we had to finance in negative equity). They said it hadn't been yet but that they would love to see if they could beat the interest rate of the other company for my new car loan. I asked if they had any history of my credit being run by them for this new loan and they said they didn't. Very odd that there wasn't any loan application there since the salesperson told me they sent the loan through 92 credit agencies and that my previous credit union was one of the 92... I told the credit union guy that once the financing issues were all ironed out I would contact him to get a quote from them. We got multiple phone calls from the same sales guy again between then and when we got the cashier's check to them. All of them things like "Should we just cash this check?" and "This is taking longer than the time frame you gave us" which was so rude not only because of horrible customer service but also because we had already worked out a plan with the manager and were well within the time she gave us to get the money to them. We had to keep telling him not to cash the check and that we still had time, blah blah. So we finally get the cashier's check to them, get our "hold" check back from them, and ask for our CDs. Again. AGAIN he didn't have them. He brought all the CDs the service people had found in cars, none of them were ours. He offered to let us take all of the CDs they had found even though we upfront said they weren't ours (we didn't take them, of course). We left after that, just accepting that the five CDs (two of them special gifts from family from 11 YEARS ago...) were lost forever. We were looking forward to never having to talk to them again. Around the time all this was happening I got a letter from "Subaru Motors Finance Company" notifying me of how happy they were that I chose to finance my new car with them. It was a surprise to me since that's quite a different name from "Capital One" which, as you may recall, was the place the salesperson told me financed me in the first place... It seems like the salesperson (who was also the finance person) would know when their own financing company is doing the loan for a car, don't you think?! He was so obviously full of crap from the first second we stepped on that car lot. I just wish I had seen it sooner! Because of this and the information from my credit union that an application hadn't been placed with them, I pulled my credit report to see what institutions HAD actually pulled my credit on that day we got our car. Lo and behold I see that the ONLY place he ran my credit was Subaru Motors Finance!! He lied to my face about running it through 92 credit agencies and about how my credit was so poor that 91 places denied me. I guess his tactic was to make me feel so horrible about myself that I would just accept the rates offered me. Or maybe it was his goal to be the worst person I've ever met in my life, I don't know. He was so rude and very obviously doesn't care about the customers AT ALL. All in all we had to drive there FIVE times (400 miles total) for something that should have taken a the very most two trips. I got my previous credit union to do the loan application and they got me the lowest rate they offer, which was much better than the 8.69% one the salesperson told me was the best I'd get approved for because of my "poor credit". I refinanced within less than one month. Overall I had to take a loss of the GAP coverage I purchased on the original loan through the dealer ($499), lost out on $500 of my trade in value that I was promised, and paid un-needed interest on a loan (about $100) I shouldn't have been lied to about in the first place. And on top of that I had to pay roughly $50 in extra gas costs. That totals a loss of around $1,200 just for choosing to get my car from Young Subaru. It is to this day the worst experience I have ever had in my life. More