Young Chrysler Jeep Dodge Ram

Extremely hard to work with. Wow, nothing has gone smooth! From the "used car dealer" type of sales, to the service department. It has just been one thing after another. I am goin Wow, nothing has gone smooth! From the "used car dealer" type of sales, to the service department. It has just been one thing after another. I am going to list out the issues I had start to, well, unfortunately not finished! 1. I walked out of the dealership with pricing that I liked but couldn't make the deal right then because I ran out of time (I told them that from the beginning) and needed to get home. When I called back a few hours later to place a deposit on the truck they let me know it was sold. I saw that the advertisement never got taken down and the next week I called to find out it wasn't sold. When I went to buy it, they said that I needed to pay $250 more than the pricing they originally gave me agreed because they had a "coupon" then and didn't now. I agreed and later found out when I was signing, the truck had 2300 miles on it (someone took it for the weekend they said). looking back this is where I went wrong and should have decided not to work with this dealership because of being misled twice. 2. I purchased an extended warranty from Cormac their finance guy, he told me "I could cancel the following week if I decided I didn't want it." A week later I decided it wasn't for me and I would rather have the money. I called up Cormac and let him know I wanted to cancel. He made it sound like it wasn't a big deal and he would get right on it. It took TWO MONTHS to get it canceled, and several calls from me to get it done. The entire time I was paying interest on the additional cost and was not reimbursed. 3. Part of the deal was needing to get my windows tinted, re-attach the fender trim, also rear window was not opening properly so that needed to be fixed too. When the truck came back after TWO WEEKS the two front fenders were still not attached properly, and the back window was making a clicking noise when opening. I had it for a few days and when I took it to the car wash, I found that the back window leaked from not being sealed properly. 4. I now needed to get the back window fixed again, and while the truck was in the shop they might as well fix the fenders again too. AFTER ANOTHER WEEK the truck came back. It was very dirty and road salt was caked on it from the original drive to drop it off. I did a quick walk around and found that where the window was leaking and stained the head liner was not cleaned and there were several paint chips around the bevel of the back window (apparently, they went through 3 back windows installed and taken to finally get one installed correctly that didn't jam or leak). When I washed the truck, I found a few scratches around where they would be holding the window for install. This was likely caused because the truck was so dirty when they were working on it. I also found that the back side of my passenger leather seats had a scrape and small rip in it, again right where they were working... 5. I got in touch with the service manager Brett, and the dealership manager Kory and brought the truck up to go over everything. They gave me a lot of "I’m sorry" and “what can we do to help”, but after this initial conversation, I can no longer get a hold of Kory. All Brett has offered to do is have me send up my truck to fix the things that they messed up on over the last two visits in their shop. It has been 2 weeks since, and they have not come up with a resolution other then "trust me again" and we will fix the damage. 6. Kory, the dealership manager, told me that these issues were on his radar and he was going to personally make sure this got handled and was taken care of. Since the initial conversation and me going up to show them the damage over 2 weeks ago I have not been able to get a hold of him. I have left several messages with the phone operator and sent emails without response. I honestly can not believe the lack of customer service from top to bottom at the Young Dealership! TAKE YOUR MONEY ELSEWHERE IF YOU PLAN TO PURCHASE A CAR IN UTAH FROM A VOLUME DEALERSHIP!!! More

Really good experience Has a great experience with the sales staff. There salesman that helped us was friendly, the managers were great help and made myself and my family fe Has a great experience with the sales staff. There salesman that helped us was friendly, the managers were great help and made myself and my family feel welcome. More

Didn't even look at my vehicle! Worst service department ever! Made an appointment with very clear expectations. Located in Morgan, but you have to go to Ogden for the rental! The Og Worst service department ever! Made an appointment with very clear expectations. Located in Morgan, but you have to go to Ogden for the rental! The Ogden dealer has rentals in Ogden. They don't tell you that until you are there. They didn't even move my truck into the building. It sat all day and nothing was done. They didn't bother to contact me and would not return my calls to find out what was going on. A Kia Soul was the replacement for a RAM 1 ton Mega cab !! Nothing but excuses and "we are sorry" . The General Manager was too busy to talk to me and never bothered to contact me for a solution. Brett had no solutions, just " I'm sorry". Now I am banned from the dealership for calling out the failure to communicate and exposing the poor customer service. Spencer Young should be ashamed to have his name on the dealership. Terrible dealership service department... OR" lack of service department" More

Poor service 15 days and still waiting for our trade to be paid off. Built a new Jeep with custom wheels and tire and they refuse to give us the originals off the 15 days and still waiting for our trade to be paid off. Built a new Jeep with custom wheels and tire and they refuse to give us the originals off the vehicle with no credit towards the price. Less then three weeks old and had to have tires rebalanced because the glued on wheel weights keep falling off. Sales manager offers no help. More

Low Pressure I am the type that does not like being pressured into buying. Buck was perfect, he showed me everything I wanted to see and answered all my concerns. I am the type that does not like being pressured into buying. Buck was perfect, he showed me everything I wanted to see and answered all my concerns. I could tell he was being upfront and honest with me. I was interested in a truck but was not ready to pull the trigger and was never asked the typical "what can we do to get you in this truck today?" that sold me right there even if I did not buy right now I will be back to buy from Buck. More

Zero stars for horrible experience Never have ever experienced such a crappy car buying experience. Still waiting 12 days later for trade in to be paid off and getting no reasonable an Never have ever experienced such a crappy car buying experience. Still waiting 12 days later for trade in to be paid off and getting no reasonable answer from the dealership. Will never recommend young dodge Jeep in Morgan to anyone. The salesman was a nice person though that is the only good thing I can say. If I could tear up the contract and take back my car I would in a heart beat. More

My new jeep Danny LePelley was great to help me find the car I wanted and the price I needed. I would recommend Young to anyone! Super happy with my new wheels! Danny LePelley was great to help me find the car I wanted and the price I needed. I would recommend Young to anyone! Super happy with my new wheels! More

Wasted lots of time They agreed to match an offer from another dealership. I forwarded it ahead of time. They said it was fine and to come up. I drove up (about an hou They agreed to match an offer from another dealership. I forwarded it ahead of time. They said it was fine and to come up. I drove up (about an hour). The people there were nice, but after being at the dealership two hours they said they couldn't match the price. It would be 3500 higher if I wanted the truck. They wasted 4 hours of my time. I would not trust thier promises again. When I asked about it they blamed a "new employee". I can understand if they can't hit the price. But don't waste my time with false promised More

Highly Recommend I was driving through on a road trip and needed an oil change. Carson was extremely knowledgeable and helpful through the process! I highly recommend I was driving through on a road trip and needed an oil change. Carson was extremely knowledgeable and helpful through the process! I highly recommend this dealership to others! More

Oil change on my Jeep Carson was very helpful and professional. He made sure my car was well taken care of. I would definitely recommend the service department based on my Carson was very helpful and professional. He made sure my car was well taken care of. I would definitely recommend the service department based on my interactions with Carson. More