Young Buick GMC

Worst experience, untrustworthy and deceptive dealership This was the worst experience I've ever had at a car dealership. We visited this dealership looking for a GMC Canyon. After visiting the dealership on This was the worst experience I've ever had at a car dealership. We visited this dealership looking for a GMC Canyon. After visiting the dealership once, we couldn't agree on a price of the truck. They continued to call us the following week and promised that if we came back up and visited they would give us their best price and make it worth our while to make the drive from salt lake. We explicitly told them where we needed to be price wise and monthly payment wise and they said it was possible to get there and they wouldn't waste our time if we visited again. We made the drive back up and they still didn't budge on price. They flat out wasted our time and lied to us. I highly value trust and honesty and the gentleman at Young GMC are anything but that. More

Surprised Customer! Our experience was gracious, focused & thorough. Mike, Chris & Dillon seemed to treat us exceptionally well & accomodated our every request! Seemed l Our experience was gracious, focused & thorough. Mike, Chris & Dillon seemed to treat us exceptionally well & accomodated our every request! Seemed like a professional group! Thanks! More

Brody was so helpful and very knowledgable about the car I would recommend this dealership to my family and friends. We had a great experience. We have leased both cars from here and the process has been eas I would recommend this dealership to my family and friends. We had a great experience. We have leased both cars from here and the process has been easy. More

Brad Green and the Young Group I have bought several cars from this automotive organization. Brad Green has been my sales agent for the last 15 or so years. I can honestly say brad I have bought several cars from this automotive organization. Brad Green has been my sales agent for the last 15 or so years. I can honestly say brad and these guys are amazing. Brad has never used any pressure tactics, he knows my time is valuable and has always treated me accordingly. Brad has done everything to make a deal go through, and if it can't be done he tells me that as well, but he keeps his eyes open for vehicles I may like and fits my needs - I really respect that. He knows what I like to drive and he knows my family, I consider him a personal friend. I would recommend this sales group, and Brad, without hesitation to any and all my friends - in fact I have done this for years. More

Lease a GMC Personable efficient and and well trained staff. Had an answer to all our questions. If not, they found one. Was a really good car buying experience Personable efficient and and well trained staff. Had an answer to all our questions. If not, they found one. Was a really good car buying experience. Love the Terrain. More

TERRIBLE SERVICE, NO INTEGRITY, NO LOYALTY After driving an hour to get to the dealership it took the online sales assistant, a salesman, and a sales manager almost 30 minutes to figure out whi After driving an hour to get to the dealership it took the online sales assistant, a salesman, and a sales manager almost 30 minutes to figure out which trucks I was there to look at even after being assured by the online sales manager that the trucks I was coming to look at would be ready to go. After they figured out which ones I was there to test drive it took another 10 minutes to find it and get it ready to test drive. After the test drive the salesman brought the ‘numbers’ to start negotiations and the price was a thousand MORE than the online price! I don’t play the back and forth game so after giving the salesman the price I would pay (Kelly Blue Book value), it took another 15 minutes before he came back. Not wanting to give a RETURNING customer a good deal (Kelly Blue Book Value) they instead showed me they could sell the truck for the same price at auction and would not lower the value as they stated they had that much ‘into’ the truck. Needless to say I walked. The next day I noticed the online truck price had been LOWERED and the Carfax was removed. This truck just happened to have two accidents on it. I thought this was odd and checked a few other trucks I had looked at and they ALL still had their Carfax posted. Sorry, but this is flat out shady business to me. I received a call a few days later by a different person from the dealership stating she ‘wanted to make things right’ so after explaining the story she told me I would be contacted. When I was contacted and told them the price I would pay (Kelly Blue Book value) they went back to the sales manager. When they called back they stated they couldn’t go that low because they had a certain amount ‘into’ that truck- which just happened to be $1100 MORE than they stated the previous week! Needless to say I ‘walked’ again. This terrible service and shady business is the exact opposite way I was treated at the Young Kia dealership in Kaysville by Heston. Don’t waste your time at the Buick dealership in Layton, they obviously don’t have integrity or else the figures they give potential buyers wouldn’t vary by $1100 in a week. Terrible customer service, terrible organization, terrible/dishonest sales managers, no sense of loyalty to returning customers. More

great experience Always fair treatment, feels like a small family run dealer. Great experience and friendly help Sheridan Spinden was very pleasant, very comfortable c Always fair treatment, feels like a small family run dealer. Great experience and friendly help Sheridan Spinden was very pleasant, very comfortable communication with her throughout. More

phenomenal they were so helpful and easy to talk to. They made it a great experience working with Young Buick GMC. I would definitely refer my friends there they were so helpful and easy to talk to. They made it a great experience working with Young Buick GMC. I would definitely refer my friends there More

Amazing visit Sheridan was an amazing help. She made sure that I was taken care of when I visited. She was very friendly and she had the vehicle I was looking at pu Sheridan was an amazing help. She made sure that I was taken care of when I visited. She was very friendly and she had the vehicle I was looking at pulled up with a tag that had my name on it. It was nice. One of the best dealerships I have been to in awhile. More

Outstanding Customer Service Diana scheduled my service appointment and called me the day prior to remind me (after rescheduling twice) she also called after I had my car serviced Diana scheduled my service appointment and called me the day prior to remind me (after rescheduling twice) she also called after I had my car serviced to make sure everything went ok with my Buick. My wife and I will be a returning customer to get my car serviced again! Thanks Young Buick GMC More