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Yark Toyota

Maumee, OH

4.4
962 Reviews

1377 Conant St

Maumee, OH

43537

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962 Reviews of Yark Toyota

January 21, 2021

Dave was great, he explained everything and was fastAnd really nice I appreciated everything he did for me that day I think he deserves recognition thank you and I will be back to get my future service nee More

by NELSTER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert
Jan 26, 2021 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 21, 2021

We were very pleased with the customer service. We had an issue with our vehicle and it was taken care of immediately, and we were even provided a rental car. Thank you for the great experience. More

by JW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert
Jan 26, 2021 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 20, 2021

Picked up my car after repairs and it was filthy with oil greased windows, steering wheel and floor board. Nice! Called service to contact me about it... and still waiting! Dave and Nick are unprofessional. More

by Won't be back
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Giesswein, Dave Hilbert, Michele Khouzam
Jan 21, 2021 -

Yark Toyota responded

We truly apologize that your experience has left you feeling anything other than completely satisfied. Your satisfaction is our #1 priority and your concerns are important to us but unfortunately we are unable to find anything under this username. When you have a moment we would appreciate any additional information you can provide to investigate this further- Name vehicle is under? How can we reach you? Please forward this information to customersupport@yarkauto.com. We look forward to hearing from you and working towards a resolution.

Jan 23, 2021 -

Won't be back responded

Funny. Because I called the same day to complain. Left a message for Michelle and I am still waiting for a call back...........you sure do know my number when you want to discuss cost of repairs!

January 20, 2021

My Tacoma had a frame recall so while it was in the dealership I also had them do a tire rotation. Now my steering wheel vibrates badly at 60+ miles an hour as the tires were not rebalanced or even che More

by scobleosu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Giesswein, Dave Hilbert
Jan 21, 2021 -

Yark Toyota responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. Our service manager, Jim, would like the chance to speak more to you about this and has tried reaching out to you in regards to your concerns. When you have a moment, please contact Jim directly at 419-897-3932. Once again, please accept our sincere apology and we look forward to hearing from you and working towards a resolution.

January 20, 2021

Cameron was great. He was very helpful and had great communication. He answered all my questions. I would definitely recommend him to someone else looking for a vehicle! More

by LMUEBER90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Juhasz, Scott Duncan
Jan 20, 2021 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 20, 2021

Great customer service, the waiting area is very clean. Took care of my recall fast and easy. I will be back for future repairs. Thanks! More

by FATZDESIGNS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michele Khouzam
Jan 21, 2021 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 19, 2021

Always a good experience that’s why they have had my business now for over 25 years. I would highly recommend them for sales and service. Thank you! More

by pjsholl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hernandez, Nick Giesswein
Jan 20, 2021 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 18, 2021

Yark Toyota is a good dealership to get service done on your Toyota vehicle and they have all the recommended parts and accessories for your vehicle More

by Chuck79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Giesswein, Michele Khouzam
Jan 19, 2021 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 18, 2021

Professional service but took a little longer than expected. Lounge was clean with comfortable chairs. Price was fair for the service. Not pushy on future maintenance items. More

by jaybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert
Jan 19, 2021 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 18, 2021

The dealership charged me $115 for a diagnosis when it was only $60 a few months prior which I find strange. I felt pressured into a diagnostic test by the service advisor verbally on the spot since they More

by HERMANFAMILY07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Giesswein
Jan 19, 2021 -

Yark Toyota responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. Your advisor explained that it was possibly not a battery and would need to be further diagnosed, an intermittent power steering issue can be caused by multiple issues. A diagnostic was necessary to determine the source of your vehicle's issue. This included a battery test, scan for codes, a test drive, and physical inspection of your vehicle, to be thorough. Again, we truly apologize for any miscommunication that happened and value you as our customer. We hope that you will allow us another opportunity to serve you again in the future and gain your trust back in our company.

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