Yark Subaru

I appreciate Dustin going out of his way to help with our somewhat complex and compounded problems. All was handled professionally while genuinely caring for customer. somewhat complex and compounded problems. All was handled professionally while genuinely caring for customer. More

I love this dealership. Everyone there that I have interacted with has been pleasant & accommodating. I'm completely satisfied with my experiences there & I would recommend them. interacted with has been pleasant & accommodating. I'm completely satisfied with my experiences there & I would recommend them. More

Came in with a flat tire and was able to easily get it replaced. Didn’t take too long, all in all the service was quick and efficient. replaced. Didn’t take too long, all in all the service was quick and efficient. More

My service needs were time sensitive and the did a great job to accommodate me. The staff was welcoming and professional. When my plans changed and I had to wait, my Ascent was done even sooner than they job to accommodate me. The staff was welcoming and professional. When my plans changed and I had to wait, my Ascent was done even sooner than they said. More

I came in needing my air conditioning fixed. Thank you so very much for fixing my car! Dustin provides amazing customer service. Staff is great! very much for fixing my car! Dustin provides amazing customer service. Staff is great! More

Routine maintenance In was easy ; made reservation on line. Only issue was a message that I didn’t keep the appt afterward on line but I did. In was easy ; made reservation on line. Only issue was a message that I didn’t keep the appt afterward on line but I did. More

Just went for a recall notice/repair Made appt online. Service dept should have better signage especially during COVID, for those of us w/mobility issues. Parked in empty spot outside se Made appt online. Service dept should have better signage especially during COVID, for those of us w/mobility issues. Parked in empty spot outside service dept; walked to service desk. Waited long time..no where to sit. Then he told me I had to go get my car & drive it into the main service door so it could be sanitized. So I walked all the way back to my car, drove it in , parked it as instructed "right inside the service door"and had to walk back all the way to service desk & wait longer while he walked to my car at the entrance of service dept (right where I came from 2x's), sanitized it and looked for my records in computer system. He couldnt find; asked if I had ever brought mr car there before. "Yep, I bought it here & had all other prev work done here!" Found it, finally. Ok, they'd come get me when done w/recall work. I went to parts window & asked for new battery in xtra fob. Chuck said be right back. He took fob & all keys attached and left my sight for at least 10 minutes. Again, no where to sit & no one to ask where he was. Finally came back; I asked where he was all that time. Said he had to take fob back off, replace battery & put back together. Asked his name, said thank you and went to waiting room. Approx 2hrs later, same service guy walked up next to me; scared the crap out of me cause I didnt see him coming. Came to tell & show me list of repairs to my car would be +$700.00. I was shocked!! Asked him how they could find all that wrong when I only brought it in for recall notice. He said recall work had been done previously so no need. I explained I hadnt driven in months (surgery) and I just got recall notice about a month ago. He tried to worm his way around that but that's when I noticed on the invoice that it wasnt my car listed. Then I saw different name et all. No empathy or apology. He had nerve enough to blame me: said I looked up when he called the name out so he thought it was me. The person who's car it was sitting at table right next to me said she didnt here her name called out. He didnt apologize to her either. I did apologize to her....no way should I have been privy to her private info...all of it..name, address, cost etc.. Personal opinion only here: I dont think the service guy likes his job....AT ALL. Thinking it must pay fairly well for him. Perhaps if he's not happy he should look for something else that might be more appealing to his talents/skills. More

Overall I had a great experience with the service I received. The agent did a great job getting me in right away and I was surprised By how quickly the service was completed. Well done Yark! received. The agent did a great job getting me in right away and I was surprised By how quickly the service was completed. Well done Yark! More

Yark service department has always done a great job. They always explain everything and I feel always do a complete check list along with any extra concerns I may have. Recommend them highly. always explain everything and I feel always do a complete check list along with any extra concerns I may have. Recommend them highly. More

Love the dealership in general, service dept doesn’t seem to know enough about the newer electronics. Get a different story every time. Educate them. to know enough about the newer electronics. Get a different story every time. Educate them. More